Seasons Inn
Located in Traverse City, Michigan, Seasons Inn is a pet-friendly hotel that offers free WiFi, an indoor swimming pool, a hot tub, complimentary continental breakfast and free parking. This hotel has chosen to use our cloud-based WebRezPro Property Management System to help manage their business. Click through to see how they’re using WebRezPro to accept online bookings! Visit […]
The Allred
Ideally situated across the street from the beach, The Allred is a pet-friendly hotel in beautiful Newport, Oregon. Every single room at The Allred boasts stunning ocean views, and guests appreciate the many onsite amenities, including an indoor swimming pool, a hot tub, an exercise facility, and free breakfast. The Allred has chosen our cloud-based […]
506 Lofts
Located in the heart of downtown Nashville, Tennessee, 506 Lofts provides the best vacation rental experience in the city! Guests can choose from six individually decorated and fully equipped lofts in a historic building. 506 Lofts has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see how the property is […]
Oceanic Hotel
The Oceanic Hotel is located in popular Wildwood, New Jersey, ideally situated directly across the street from the The Wildwoods Convention Center and the boardwalk. This 60+ room hotel offers a wide range of amenities including a swim-up tiki bar, a poolside grille, a hot tub and WiFi. The Oceanic Hotel has chosen to use our cloud-based WebRezPro Property Management System to […]
EST Hotel Toronto
Located in Etobicoke, close to Toronto Pearson International Airport and downtown Toronto, EST Hotel Toronto offers 95 modern guest rooms including some Jacuzzi suites. An impressive array of amenities are offered at this hotel including free WiFi, complimentary continental breakfast, a 24-hour fitness center, a swimming pool and an onsite restaurant. EST Hotel Toronto has chosen to use our cloud-based WebRezPro […]
Authentic Seacoast
Authentic Seacoast is an elegant bed & breakfast that offers 10 spacious and unique guest rooms, each named after a local geographic feature or historical person. Located on the eastern shore of Nova Scotia in the charming seaside village of Guysborough, Nova Scotia, this inn offers a variety of fantastic vacation packages and amenities such as a […]
Going Desk-less: The New Hotel “Front Desk”
Traditionally an indispensable point of contact between a hotel and in-house guests, the front desk has always been the place where guests check in, make requests, stop to chat, and check out. But not anymore. From mobile concierges to chatbots, today’s hospitality technology makes it possible for hotels to dispense with their physical front desk. […]
The Residences at Biltmore
Centrally located in the heart of Asheville, North Carolina, The Residences At Biltmore is an all-suite hotel that offers over 100 studio, one-, two- and three-bedroom suites, all of which have full kitchens. The hotel also boasts an outdoor pool and hot tub, free WiFi and a fitness facility. The Residences At Biltmore has just started using our […]
Kemptville Suites
Book yourself a stay at Kemptville Suites. Nestled in historic downtown Kemptville, Ontario, these elegant suites have everything you need whether you’re there for a wedding or a girls’ night out. The snacks, Wi-Fi, and parking are all free! You won’t have to parallel park your car on a crowded one-way street…a few blocks away. […]
Blue Whale Inn
The Blue Whale Inn in Misquamicut Beach, Rhode Island, boasts coastal charm with exceptional hospitality. Just a short walk from the sand and surf of Rhode Island’s largest and most popular beach, the inn offers well appointed deluxe rooms for couples, and deluxe suites for families or larger groups. Guests appreciate the complimentary continental breakfast and daily sunset […]
Common Customer Complaints in Hospitality and How Your PMS Helps to Avoid Them
We all know someone who just loves to complain, even when there’s nothing really to complain about. Service industries like hospitality, in particular, see more than their fair share of customer criticisms, which are often voiced publicly online. Even the most luxurious hotels find it impossible to eliminate customer service complaints, but with the right […]
The Inn at Mountain View Farm
Located on a 440-acre historic farm estate in beautiful East Burke, Vermont, the Inn at Mountain View Farm offers 14 casually elegant guest rooms and luxury suites year-round. The inn provides farm-to-table breakfasts and plenty of activities are available onsite including visiting the Mountain View Farm Animal Sanctuary, a non-profit dedicated to providing farm animals with a good […]
The Camp at Carmel Valley
The Camp at Carmel Valley is located in beautiful Carmel Valley, California, and offers 14 rustic cabins in a cluster around a bath house. There are also two fully-equipped houses for rent and tenting sites. This unique property has just started using our cloud-based WebRezPro Property Management System to help with their operations. Visit their website to see […]
3 More Sleeps! How to Upgrade the Pre-Arrival Experience
Customer service is the name of the game in the hotel industry, but it starts well before the guest checks in. The days leading up to check-in are an exciting time for your guests. Anticipation builds as travelers start dreaming about and researching destinations, choose a place to stay, then count down the days until […]
An Independent Hotelier’s Guide to Ancillary Revenue
For any hotelier, booking rooms is, of course, the most important strategy for driving profits. But disregarding the potential for ancillary revenue would be a big mistake. Your hotel has more to offer than just a bed to sleep in, and it’s worth recognizing the potential of your property to offer additional products and services. […]
Trapper John’s Cabin & Cottages
Located on the edge of beautiful downtown Talkeetna, Alaska, Trapper John’s Cabin & Cottages is situated along the Historic Village Airstrip. Accommodation is provided in two historic log cabins and two frame cottages, all of which are dog and child friendly. Trapper John’s Cabin & Cottages has just started using our cloud-based WebRezPro Property Management System! Check out […]
Matterhorn Inn
The Matterhorn Inn in Sedona, Arizona, is ideally situated in the heart of the city’s uptown district and is just steps from galleries, shops and restaurants. The hotel offers 24 guest rooms including some that are dog friendly. Amenities include free WiFi, a seasonal outdoor pool and a year-round hot tub. The Matterhorn Inn is using our […]
Hotel Rapids
Hotel Rapids is an historic boutique hotel in Grand Rapids, Minnesota, that offers 28 guest rooms in three styles – superior queens, deluxe queens and two- and three-bedroom supreme suites. The hotel is located right across the street from the Mississippi River and Vets Park. Hotel Rapids has chosen to use our cloud-based WebRezPro Property Management System to help […]
Talus Backcountry Lodge
Talus Backcountry Lodge is perched on the Continental Divide in British Columbia’s East Kootenays, in the heart of the Canadian Rockies. Reached by helicopter, this lodge is open year-round and accommodation is provided for up to 14 guests. The Talus Backcountry Lodge has chosen to use our cloud-based WebRezPro Property Management System to help manage their accommodations. Visit […]
Blackbird Inn
Located in downtown Napa, the Blackbird Inn offers a warm and welcoming place to stay when visiting Napa Valley wineries. All of this boutique hotel’s guestrooms have king or queen beds, private baths and wireless internet access, while many also have fireplaces, private decks and spa tubs. Guests are treated to a full breakfast buffet and an […]
How Independent Hotels Can Cater to Solo Travelers
The freedom to choose their own schedule; the opportunity to self-reflect; a yen for adventure – whatever the reason, more people are opting to travel solo than ever before. A survey conducted by Kayak found that more than a third of adults had holidayed alone, while Pinterest saw a 539% increase in solo adventure pins […]
7 Tips to Reduce Booking Abandonment on Your Hotel Website
From redesigning your website to rolling out new marketing campaigns, you spend plenty of resources boosting online traffic. And you should—your property’s website is your store-front to the world. But just getting traffic isn’t enough. It might feel like the battle is won, but you need visitors to make a booking for it to matter. […]
Willow Lodge
Located in the heart of Murrells Inlet, Willow Lodge is a boutique hotel catering to golf lovers, fishing, boating, and outdoor enthusiasts, or anyone simply looking to relax. Accommodation is provided in 34 full-efficiency rooms, and amenities include a complimentary continental breakfast, free Wi-Fi, an onsite restaurant and bar, and a seasonal outdoor swimming pool. Willow […]
Jack’s Landing Resort
Whether you’d like to stay in a cottage, a lodge room or settle into a campsite, Jack’s Landing Resort in Hillman, Michigan has the perfect accommodation for your getaway! The resort also boasts a full service marina and an onsite restaurant and bar, as well as all the amenities one would want in a campground. Jack’s Landing Resort has […]
