How it Works
From booking to check-out
Follow a typical guest journey with WebRezPro, from booking to check-out.
WRP: stable, secure, responsive, and up-to-date
“As Reservations Coordinator at a remote retreat based in California, I can say that with WRP we’re able to pull off what most other PMS’ probably couldn’t. We run our reservations process off site, capturing an enormous number of details that our on site front desk staff uses to support the guest experience.
The WRP support team is highly responsive when we encounter any issues, or need to solve any problems.
Beyond that, WRP is pro-active in sending out useful weekly newsletters that cover functions that are getting us through the Covid-19 pandemic, such as email templates, gift certificate purchases, and the ability to freeze our account until such a time that we can re-open.
We’ve been using WRP for 10 years! I genuinely miss getting to use WRP every day while we are closed. One of my favorite things is training staff how to use WRP, and I so look forward to the day when we’ll be doing it again.”
— Resort in Carmel Valley
- Guest Reservation Cycle
Incoming Reservation
- Using the room search and booking form, your staff can quickly enter walk-in and telephone reservations into WebRezPro. Deposit payments can be processed on the spot, right within the reservation.
- Online bookings are entered automatically—no manual data duplication required—and payments can be requested automatically too.
Either way, upsell amenities and services can be added to reservations directly within the booking process.
Reservation Confirmation
Easily email confirmations for staff-entered reservations directly from WebRezPro, and configure online bookings to confirm automatically or wait for team approval.
Prepare for Arrival
- Automated pre-arrival emails ensure every guest receives the right stay details at the right time, without manual effort.
- Using WebRezPro’s mobile housekeeping report, your cleaning staff know exactly which rooms are expecting new guests, so nothing gets missed before check-in.
Check Guest In
- Upon arrival, the guest’s booking is easily located via the reservation search or daily arrivals report.
- For contactless check-ins, WebRezPro’s Guest Agreements feature lets guests complete registration online before they arrive, reducing wait times at the front desk.
Payments are processed right within the system using WebRezPro’s embedded payment solution, WebRezPay.
In-stay Purchases
During a guest’s stay, front desk staff can apply incidental charges to reservations or let POS integrations post them automatically so every charge lands on the right folio and nothing falls through the cracks.
Check Guest Out
- At check-out, staff settle any outstanding balance directly within the reservation. Check-out receipts can be printed or emailed to the guest.
- Automated post-stay emails thank the guest, request feedback, and invite them back, ensuring every guest feels valued.
Cash Out
Because accounting is built directly into WebRezPro, your books are balanced automatically. Room and tax revenue post on rollover, turning your night audit into a quick review instead of a manual chore. Simply confirm the numbers balance and let the system close the day out for you.