Hotel Front Desk Software
Cloud-based front desk software
Breeze Through the Reservation Cycle
Streamline every stage of the stay with WebRezPro’s cloud-based front desk software. From visual reservation management and guest self check-in to automated billing and rich guest profiles, our intuitive features empower your staff to deliver seamless, efficient service.
WebRezPro Front Desk Features
Booking Calendar Tools
Interactive Tape Chart
The visual, drag-and-drop tape chart simplifies daily reservation management—from creating and modifying bookings to processing room moves and rate updates. Tailor the display to your workflow with custom calendar ranges, icon indicators, and cell settings.
Nightly Reservations
Sell rooms your way with flexible reservation software. Easily package room stays with tours, add-ons, and activities; offer special rates to corporate clients, travel agents, and loyal guests; or sell last-minute deals. WebRezPro includes a mobile-responsive direct booking engine for your website that can handle it all.
Hourly Reservations
Attach multiple bookings to a single unit on the same day with our optional hourly reservation module. Ideal for tracking and renting conference rooms, meeting spaces, event venues, and resort facilities.
Virtual Units
Maximize inventory flexibility by combining two or more adjoining rooms or units to sell as a single larger suite or multi-bedroom rental as needed.
Waitlist Management
Capture lost demand by adding guests to an automated waitlist when preferred room types are fully booked. Guests booking online can also opt to join the waitlist directly through your booking engine.
Gift Certificate Management
Drive incremental revenue and direct bookings with built-in gift certificate management. Easily create, sell, and redeem digital or physical gift certificates for your property. Sell certificates directly on your website and automatically track redemptions and remaining balances right within your PMS.
Check-In & Guest Communication
Daily Arrivals & Departures Management
Streamline front desk workflow with a centralized dashboard for tracking arrivals, departures, and stayovers. Instantly filter daily activity—like guests due to arrive or pending check-outs—and manage reservations directly from the list. Front desk staff can process check-ins and check-outs, apply charges and payments, update bookings, and send guest emails all from a single screen.
Guest Self Check-In
Allow guests to complete digital registration cards prior to arrival on their smartphone, tablet, or desktop. Guests can accept terms, upload photo ID, enter vehicle details, add payment details, and provide electronic signatures, ensuring a fast, secure arrival experience.
Mobile Front Desk Check-In
Eliminate front-desk paper clutter and process check-ins anywhere on property. Staff can check guests in on mobile tablets using electronic signature capture and email digital receipts.
Automated Guest Email Communications
Build custom email templates for booking confirmations, pre-arrival instructions, waitlists, and post-stay messages. Trigger communications automatically or send them manually to keep guests informed throughout their stay.
Level up with AI-powered messaging through our integration with Pulse!
Guest Folios, Billing & Payments
Embedded Payment Processing
Seamlessly process payments, pre-arrival deposits, and refunds directly within guest folios. Track cash, debit, and credit card transactions in real time, with options to print or email customer receipts.
Folio Splitting
Split reservation folios at the click of a button. Separate room charges from incidentals, or divide stay costs evenly between multiple guests for flexible, hassle-free invoicing.
Ancillary Charges & POS Management
Post room service, parking, spa, or activity charges directly to guest folios—either manually or automatically via optional POS system integrations. For properties without a POS integration, WebRezPro’s Guest Charges feature allows staff to post ancillary fees across multiple reservations simultaneously for quick end-of-day billing. Staff can also generate standalone point-of-sale invoices for non-staying guests.
House Accounts
Track local customer and vendor purchases with dedicated house accounts that allow non-staying clients to make point-of-sale purchases and pay at a later date via centralized monthly billing.
Operations, CRM & Group Tools
Automated Guest Profiles & History
Guest profiles are created automatically upon booking, storing stay history, preferences, and contact details to help your team recognize repeat guests, personalize service, and grow loyalty.
Group Reservation Management
Group folios allow you to manage all reservations for a group in one spot. Set up room blocks and special rates, manage rooming lists, apply charges and payments to a master invoice or to individual reservations, and process fast group check-ins and check-outs. The online group portal gives planners access to manage reservations themselves online.
Guest Loyalty & Reward Points
Drive repeat stays with an optional rewards module that automatically calculates and awards loyalty points on bookings, allowing guests to redeem points toward future stays.
Alarm Calendar & Task Reminders
Keep time-sensitive operations on track. View active front desk tasks, maintenance alarms, and vendor reminders in a centralized calendar view.
Reservation Pop-Up Alerts & Notes
Add pop-up alerts, internal notes, or alarms directly to guest folios so nothing falls through the cracks.