WEBREZPRO Property Management System FAQs
How long have you been in business?
WebRezPro PMS launched in 2003.
How many properties use WebRezPro?
Approximately 2,000 properties in 45 countries use WebRezPro property management system (PMS). WebRezPro is designed for a wide range of property types, including hotels and motels, multi-property groups, inns and bed and breakfasts, resorts and lodges, campgrounds and RV parks, hostels, vacation rentals, and more.
What are my computer requirements?
Because WebRezPro is a cloud-based property management system, you can access it from a computer or mobile device with an internet connection and web browser, such as Google Chrome. Adobe Acrobat is required for printing receipts and statements.
What internet connection do I need?
A reliable internet connection is recommended for using WebRezPro. While high-speed internet is preferred, WebRezPro can also work with cellular and satellite internet connections. Connection reliability and quality are more important than speed.
Where is my data stored and what are your data management policies?
WebRezPro uses Amazon Web Services (AWS) in the United States, where PMS and reservation data is stored and processed. For more information about how we collect and process information, please review our data management polices.
What are your customer support hours?
WebRezPro customer support is available seven (7) days per week from 8am to 9pm Mountain Time.
Where is WebRezPro customer support based?
WebRezPro’s customer support team is based throughout North America.
What happens if my internet goes down?
If your property’s internet connection goes down, WebRezPro continues operating in the cloud and updating availability on your website and integrated OTA channels. However, you will need an internet connection to access WebRezPro, so we recommend having a backup connection available, such as cellular internet or a secondary internet provider.
Note: WebRezPro automatically emails the next day’s check-in and check-out receipts each night, along with a spreadsheet containing reservation information for the next two months. These files can be referenced if you temporarily lose internet access.