Cobble Wood and Bird Sanctuary Guest House
The Cobble Wood and Bird Sanctuary Guest House is located in Tofino, British Columbia, on beautiful Vancouver Island. Surrounded by lush gardens and backing onto the bird sanctuary, this guesthouse offers six individually decorated suites, some with two bedrooms and all with full kitchens or kitchenettes. The Cobble Wood and Bird Sanctuary Guest House has just […]
Northridge Inn & Resort
The Northridge Inn & Resort is located in Ontario’s beautiful Muskoka region and lies at the southernmost tip of Lake Bernard. This resort offers charming lakeside cedar chalets and lakeview lodge accommodations and boasts a wide range of amenities like on-site dining, wedding facilities, a hot tub and myriad outdoor activities. The Northridge Inn & Resort started using […]
Boho Manor
Boho Manor in Monte Rio, California, is a historic hotel located on the Russian River. Many of the 11 unique guest rooms overlook the river while other rooms enjoy peaceful garden views. The on-site restaurant features locally sourced wine country cuisine with a Sonoma County wine list and a full bar serving hand crafted cocktails. This […]
Storm Mountain Lodge
Storm Mountain Lodge is located in Banff National Park and offers 16 historic cabins with wood-burning fireplaces that are disconnected from the outside world (no WiFi, no phones, no TVs), making it the perfect place for a romantic getaway. The lodge also boasts gourmet cuisine in its restaurant and lodge. Storm Mountain Lodge has just […]
The Power of Post-Stay Emails: Top Tips for Independent Hoteliers
Nowadays, most lodging operators send confirmation emails to customers upon booking. Many properties also capitalize on their customers’ growing anticipation of their stay by sending pre-arrival emails… But how about after the guest checks out? As a lodging operator, are you sending post-stay emails to your guests? Many of our WebRezPro customers have found that […]
Rosemont Suites
Located in Norwich, Connecticut, Rosemont Suites is just north of Mystic and a short drive from Mohegan Sun, Foxwoods and MGM Grand casinos. This hotel offers 23 spacious efficiency suites with kitchenettes and free WiFi, and some suites are pet-friendly. Rosemont Suites started using our cloud-based WebRezPro Property Management System this past autumn, and has recently implemented WebRezPro’s […]
The Village Inn of East Burke
The Village Inn is a charming bed & breakfast in East Burke, Vermont. Offering seven guest rooms and one apartment, this family-friendly, pet-friendly inn provides complimentary full breakfast, a hot tub and a kitchen for guest use. Nearby activities include biking, Nordic and alpine skiing and snowmobiling. The Village Inn has just started using our cloud-based WebRezPro Property […]
Viamede Resort
Viamede Resort is an historic, full-service resort and conference centre in Woodview, Ontario, on the shore of Stoney Lake! This hotel is just a short drive from Peterborough and less than two hours from Toronto and offers hotel rooms and pet-friendly cottages, two restaurants, meeting and banquet facilities and more. Viamede Resort has just started using our cloud-based WebRezPro […]
Siesta Suites Hotel
The Siesta Suites Hotel is located in Cabo San Lucas, Mexico, and offers 20 guest rooms and suites equipped with two queen beds, free WiFi, a mini-fridge, air conditioning and cable TV. This property has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations! Visit their website to see how they’re using […]
Jasper Downtown Hostel
The Jasper Downtown Hostel is located in Jasper National Park, in Alberta’s Rocky Mountains. This hostel offers accommodation in 24 hostel beds in dormitories and four private guest rooms and is conveniently located right downtown, close to restaurants and one block from the train station. The Jasper Downtown Hostel has just started using our cloud-based […]
Ingonish Chalets
Ingonish Chalets is located on the Cabot Trail in Cape Breton, Nova Scotia. This seasonal property is open from May through November and offers a selection of charming two- and three-bedroom log chalets with fully-equipped kitchens, as well as log motel suites with one bedroom. Ingonish Chalets has just started using our cloud-based WebRezPro Property Management System to help […]
Healing Waters Resort & Spa
Healing Waters Resort & Spa offers guest rooms, suites and cabins, as well as an RV Park in Pagosa Springs, Colorado. Property amenities include a hot mineral water pool, a hot tub, a full-service spa, water fitness classes and more. Healing Waters Resort & Spa started using our cloud-based WebRezPro Property Management System this past summer and has […]
Cedar Lodge Motel
The Cedar Lodge Motel in Goderich, Ontario, offers 30 guest rooms equipped with modern amenities like an indoor swimming pool, a hot tub, a fitness room and wireless Internet access. This motel has just started using our cloud-based WebRezPro Property Management System to help with their daily operations. Visit their website to see how they’re […]
5 Ways to Turn OTA Lookers into Direct Bookers
There’s no denying that OTAs pack a powerful punch when it comes to online bookings. OTAs like Booking.com and Expedia have a potent arsenal of cutting-edge technology and massive marketing budgets behind their very successful distribution strategies; they boast online omnipresence with global consumer reach and seamless online bookings. While lodging operators understandably begrudge OTA […]
Drift Lodge & Fly Shop
The Drift Lodge & Fly Shop is located in Island Park, Idaho, just 17 miles from West Yellowstone and Yellowstone National Park. This lodge is home to 15 cabins, as well as a fly shop that also offers guided fishing tours. The Drift Lodge & Fly Shop has just started using our cloud-based WebRezPro Property […]
The Waddell Hotel
The Waddell Hotel is nestled on the banks of the Ganaraska River in Port Hope, Ontario. This beautifully restored historic hotel offers tastefully furnished guest rooms including some with fireplaces. The Waddell Hotel has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Check out their website to see how they’re using […]
The Inn at Pine Plains
The Inn at Pine Plains is located in Pine Plains, New York, and offers eight beautifully appointed rooms with en suite baths, including four one and two-bedroom suites. The inn offers a wide range of amenities including complimentary continental breakfast, free WiFi and air conditioning. The Inn at Pine Plains has just started using our cloud-based […]
A Smile Will Never Be Obsolete: How to Maximize Positive Employee-Guest Interactions
The 2015 J.D. Power North America Hotel Guest Satisfaction Index Study revealed that guest satisfaction reached a record high, driven by a significant drop in the number of guests who experienced a problem during their stay. The study found that staff interactions with guests have a huge impact on mitigating problems; there is a 50 […]
Customer Spotlight: Smithfield Station
We recently completed a WebRezPro case study about Smithfield Station — a landmark waterfront inn, restaurant and marina that boasts a picturesque setting on the banks of the Pagan River in historic Smithfield, Virginia. The 44-room property has a lot going for it: Virginia’s only lighthouse accommodations, an award-winning restaurant right on the water, and […]
Stevenson Inn & Spa
Stevenson Inn & Spa in Alliston, Ontario invites visitors to enjoy over 180 years of local history in this unique estate formerly owned by T.P. Loblaw. This property offers six historically appointed guest rooms, a heritage banquet hall, a private movie theatre, and a full-service organic day spa. Stevenson Inn & Spa has just implemented our cloud-based […]
Little Paradise Hotel
Little Paradise Hotel is an adults-only boutique property in Palm Springs, California, that offers luxury accommodations and a host of amenities including a saltwater outdoor pool, free WiFI, two furnished private patios for each room, a powerful misting system for hot days and individual well-appointed kitchens. This upscale hotel has chosen to use our cloud-based WebRezPro Property Management […]
Sproat Lake Landing
Sproat Lake Landing is a water-lover’s paradise just west of Port Alberni, on British Columbia’s Vancouver Island. This resort offers a wide range of amenities including a restaurant, an inn, a cafe & grocery, a liquor store and so much more. The Sproat Lake Inn boasts seven boutique guest rooms with upscale furnishings and stunning views of Sproat […]
Boost Revenue with Hotel Gift Certificates
Gift certificates (or gift vouchers or gift cards) are a very popular option when it comes to gift giving. To many people, a gift certificate is the ideal gift, allowing the recipient to choose what to spend it on and/or when. Hotel gift certificates hold a prepaid amount (or customer credit) for future use at […]
How a Cloud Property Management System Can Help Your Hotel Stand Out
A cloud property management System (PMS) is a software platform hosted online that allows hoteliers to manage front-desk tasks, bookings, and guest data from any device with an internet connection. Battling inefficient hotel management systems and processes takes time and focus away from guest service. Without the right technology, your property could stand out for […]