Employment Opportunities

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Senior Product Support Specialist

WebRezPro’s Product Support Department is hiring senior-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.

We are looking for people with superior client experience skills, a high-level aptitude for computers and the internet, as well as a knack for learning new software programs. 

These are full-time, work-from-home positions with opportunities for growth.

RESPONSIBILITIES
  • Implement and troubleshoot existing interfaces/integrations between WebRezPro and other hospitality software companies. Types of companies include online travel agencies, entertainment systems, payment gateways, point-of-sale systems and more.
  • Provide support and guidance to our clients via email, phone and screen sharing.
  • Use Zendesk to process customer support tickets.
  • Field questions from and assist with training of Junior team members.
  • Work with Programming and Sales Departments to ensure client satisfaction.
  • Participate in company and department meetings via webcam.
QUALIFICATIONS
  • A degree or certificate in a computer-related field (or equivalent work experience)
  • Excellent communication and interpersonal skills
  • Ability to prioritize and multitask
  • Problem solver
  • Like working from home
  • Team player with a positive attitude
  • Hotel experience is an asset
BENEFITS
  • Health and dental benefits
  • Health spending account
  • RRSP matching
  • Paid holidays, flex days and company holidays

Junior Product Support Specialist

Are you a tech-savvy individual who enjoys working with people and helping them navigate software programs? Do you have a general aptitude for computers and the internet, with a knack for learning new software? If so, we have the perfect opportunity for you!

We are a dynamic, fast-growing company that is seeking a Junior Product Support Specialist to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring client satisfaction and providing top-notch support to our hotel clients.

Why you should work for us:

  • Voted one of the top ten places to work in 2022, 2023, and 2024 by Hotel Tech Report.
  • Committed to providing our employees with in-depth training, support, and opportunities for growth.
  • Full-time, permanent remote position with a four-day work week, ensuring work-life balance.
  • Competitive compensation package with benefits including health and dental, RRSP matching, company-paid vacation and flex days.

Key responsibilities:

  • Identify, evaluate, and prioritize clients challenges.
  • Respond to client calls, emails and voicemails.
  • Provide guidance and solutions while being enthusiastic about the client needs and experience.
  • Document client interactions using Zendesk.
  • Escalate unresolved questions to the next level of support.
  • Work with Programming and Sales Departments to ensure client satisfaction.
  • Participate in meetings and team-building events via webcam.


Key traits and experience we’re looking for: 

  • Excellent communication and interpersonal skills.
  • Fluent in English, with additional languages considered an advantage.
  • Ability to prioritize and multitask.
  • Problem solver.
  • Enjoys working from home.
  • Team player with a positive attitude.
  • Hotel/tourism experience is an asset.

If you are a technology-focused person with superior client experience skills, we want to hear from you! Apply today and join our dynamic team.

 

 

WebRezPro’s Product Support Department is hiring entry-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.

We are looking for people with superior client experience skills, a general aptitude for computers and the internet, as well as a knack for learning new software programs. 

These are full-time, work-from-home positions with opportunities for growth.

RESPONSIBILITIES
  • Provide support and guidance to our clients via email, phone and screen sharing.
  • Use Zendesk to process customer support tickets.
  • Work with Programming and Sales Departments to ensure client satisfaction.
  • Participate in company and department meetings via webcam.
QUALIFICATIONS
  • Excellent communication and interpersonal skills
  • Ability to prioritize and multitask
  • Problem solver
  • Like working from home
  • Team player with a positive attitude
  • Hotel experience is an asset
BENEFITS
  • Health and dental benefits
  • Health spending account
  • RRSP matching
  • Paid holidays, flex days and company holidays

Software Developer

Does programming come easy to you? Do you have experience with open-source technologies such as Apache, MySQL, jQuery, JavaScript, Perl, etc.?  Does the idea of working from home sound appealing? Are you self-motivated and eager to tackle new projects? If so, WebRezPro might be a great fit for you.

WebRezPro is actively looking for candidates of all levels of programming experience.

Join the WebRezPro team!

Please use this form to submit your application. Alternatively, you may email your application to careers@webrezpro.com.