Employment Opportunities

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Senior Product Support Specialist

WebRezPro’s Product Support Department is hiring senior-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.

We are looking for people with superior client experience skills, a high-level aptitude for computers and the internet, as well as a knack for learning new software programs. 

These are full-time, work-from-home positions with opportunities for growth.

RESPONSIBILITIES
  • Implement and troubleshoot existing interfaces/integrations between WebRezPro and other hospitality software companies. Types of companies include online travel agencies, entertainment systems, payment gateways, point-of-sale systems and more.
  • Provide support and guidance to our clients via email, phone and screen sharing.
  • Use Zendesk to process customer support tickets.
  • Field questions from and assist with training of Junior team members.
  • Work with Programming and Sales Departments to ensure client satisfaction.
  • Participate in company and department meetings via webcam.
QUALIFICATIONS
  • A degree or certificate in a computer-related field (or equivalent work experience)
  • Excellent communication and interpersonal skills
  • Ability to prioritize and multitask
  • Problem solver
  • Like working from home
  • Team player with a positive attitude
  • Hotel experience is an asset
BENEFITS
  • Health and dental benefits
  • Health spending account
  • RRSP matching
  • Paid holidays, flex days and company holidays

Junior Product Support Specialist

WebRezPro’s Product Support Department is hiring entry-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.

We are looking for people with superior client experience skills, a general aptitude for computers and the internet, as well as a knack for learning new software programs. 

These are full-time, work-from-home positions with opportunities for growth.

RESPONSIBILITIES
  • Provide support and guidance to our clients via email, phone and screen sharing.
  • Use Zendesk to process customer support tickets.
  • Work with Programming and Sales Departments to ensure client satisfaction.
  • Participate in company and department meetings via webcam.
QUALIFICATIONS
  • Excellent communication and interpersonal skills
  • Ability to prioritize and multitask
  • Problem solver
  • Like working from home
  • Team player with a positive attitude
  • Hotel experience is an asset
BENEFITS
  • Health and dental benefits
  • Health spending account
  • RRSP matching
  • Paid holidays, flex days and company holidays

Software Developer

Does programming come easy to you? Do you have experience with open-source technologies such as Apache, MySQL, jQuery, JavaScript, Perl, etc.?  Does the idea of working from home sound appealing? Are you self-motivated and eager to tackle new projects? If so, WebRezPro might be a great fit for you.

WebRezPro is actively looking for candidates of all levels of programming experience.