Employment Opportunities

WebRezPro’s Product Support Department is hiring senior-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.

We are looking for people with superior client experience skills, a high-level aptitude for computers and the internet, as well as a knack for learning new software programs. 

These are full-time, work-from-home positions with opportunities for growth.

RESPONSIBILITIES

• Implement and troubleshoot existing interfaces/integrations between WebRezPro and other hospitality software companies. Types of companies include online travel agencies, entertainment systems, payment gateways, point-of-sale systems and more.
• Provide support and guidance to our clients via email, phone and screen sharing.
• Use Zendesk to process customer support tickets.
• Field questions from and assist with training of Junior team members.
• Work with Programming and Sales Departments to ensure client satisfaction.
• Participate in company and department meetings via webcam.

QUALIFICATIONS

• A degree or certificate in a computer-related field (or equivalent work experience)
• Excellent communication and interpersonal skills
• Ability to prioritize and multitask
• Problem solver
• Like working from home
• Team player with a positive attitude
• Hotel experience is an asset

BENEFITS

• Health and dental benefits
• Health spending account
• RRSP matching
• Paid holidays, flex days and company holidays