Hotel Data Security Checklist: What You Can Do to Protect Guest Data This Busy Season
As hoteliers gear up for the high season, hotel data security must stay top of mind. Cybercriminals target hotels when they’re busy; in a fast-paced environment, staff are more likely to miss red flags. From computer viruses to compromised credit cards to fraudulent communications, data breaches happen to anyone. Hotels are a particularly attractive target […]
What Are the Most Important Features of a Property Management System?
Your property management system (PMS) is the command center of your property from which day-to-day operations are carried out and data is stored from across departments. It encompasses everything busy hoteliers administer, from reservations and guest communication to housekeeping and accounting. Modern PMS are packed with features to streamline operations and enhance guest service. Here […]
What Are the Most Important Accounting Metrics for My Hotel?
You cannot offer a great guest experience without understanding the key performance indicators (KPIs) that define your property’s financial viability. Tracking these KPIs empowers you to optimize operations, refine strategy, and protect long-term profitability that ensures you can keep serving guests for years to come. Here are the most important accounting metrics to have in […]
How to Make the Most of Your New PMS
Going live with a new property management system (PMS) is a big deal. If you’ve recently made the switch, congratulations! It takes a lot of time, effort, and trust to migrate a core operating system. While today’s hotel technology empowers operators to streamline workflows, improve guest service, and boost revenue with intuitive features, we know […]
Raising the Bar: How to Maximize Your Hotel Bar’s Revenue
Hotels rely more and more on revenue sources outside the rooms themselves, such as activities, spa, restaurant, and bar. With revenue from ancillary sources typically accounting for over 20 percent of total earnings, optimizing every square foot is a financial necessity. Your bar may not be the most instaworthy—yet—but that’s no reason to discount its […]
How to Get Leadership to Invest in Hotel Tech
Hoteliers depend on robust, user-friendly software to streamline workflows, drive guest engagement, and maximize revenue. However, leadership may not always see the value in upgrading. They may believe it’s a passing fad, that their current system is adequate, or it’s just too hard to make the switch (this is why you don’t choose systems with […]
What Makes a Great Self Check-in Experience?
Since the pandemic, self check-in has evolved from convenience to expectation as travelers prioritize a smooth arrival. Seventy percent of American travelers would rather use this digital approach. However, going contactless doesn’t guarantee satisfaction. A convoluted or unreliable process will have guests wishing for a simple plastic keycard—or that they’d booked the hotel down the […]
9 Simple Amenities That Elevate Your Hotel
Amenities are often used to surprise and delight guests with elevated touches they weren’t anticipating. Such amenities don’t have to break the bank. A well-laid-out room with the basics in place and a bit of extra thoughtfulness is enough to make guests remember you for the right reasons…. and recommend you to their friends. Here’s […]
How Can Hotels Reduce Check-in Times?
Check-in forms a critical part of the guest experience and presents an opportunity to signal a smooth, enjoyable stay ahead. A guest’s first impression is formed the moment they step into your lobby… and that feeling lingers long after they’ve checked out. A lengthy check-in process frustrates travelers, preventing your property from capitalizing on that […]
WebRezPro Awarded Expedia Group Preferred Partner Status for 2026
We’re officially among the best in hotel technology! We’re proud to announce that WebRezPro has again achieved Expedia Group Preferred Connectivity Partner status for 2026 in recognition of our outstanding results on various technical and performance metrics. What Does Preferred Connectivity Partner Status Mean? Expedia Group Preferred Connectivity Partner status is awarded annually to a […]
Pre-arrival Communication Mistakes to Avoid
Effective pre-arrival communication streamlines the guest journey, solidifies brand identity, and drives revenue through targeted upselling. However, while thoughtful touchpoints build anticipation and clarify expectations, fragmented or irrelevant messaging creates friction and undermines your professional image. To maintain guest confidence and ensure a seamless transition from booking to check-in, avoid these common pre-arrival communication pitfalls. […]
Top Tips for Taking Reservations at the Front Desk
Today’s travelers prefer digital booking channels, with 80 percent saying it’s important to complete their reservations entirely online. However, that still leaves one in five guests who choose—or need—to book through offline methods. For these guests, the front desk booking experience plays a critical role in shaping their impression of your property. Even those who […]
10 Ways to Make a Good First Impression on Your Guests
Whether online or in person, a strong first impression drives guest engagement. Psychologists point to the primacy effect—that introductory interactions carry greater weight and remain more prominent in memory simply because they occur first. Guests with a positive initial view of your business are more likely to trust your property thereafter (and vice versa). You […]
What Is a Hotel Property Management System?
A hotel property management system (PMS) like WebRezPro is a software platform through which you can oversee every aspect of operations, including room inventory, reservations, housekeeping, accounting, reporting, and so much more. Many routine tasks formerly done by hand have been automated by the PMS for today’s hotelier, enabling more efficient service. Your PMS also […]
Top Tips for Future-Proofing Your Hotel Tech Stack
Like the rest of your infrastructure, your hotel’s tech stack must be robust and adaptable to keep pace with the evolving market. By choosing flexible, proven technologies that effectively manage your data and share it across systems, you lay the groundwork for strategic growth and competitive advantage. Here’s how to future-proof your tech stack and […]
7 Hospitality Trends to Take Seriously This Year
With the holiday rush behind us, now is the perfect moment to set the stage for a successful year ahead. While exceptional customer service remains the cornerstone of hospitality, today’s fast-paced digital landscape demands that hoteliers stay attuned to emerging technologies and shifting guest expectations. Here are seven key hospitality trends for 2026 that every […]
How Can Hotels Balance Sustainability with Profitability?
Evolving trends and the growing impact of climate change have made sustainability a key consideration for modern travelers. More than 80 percent of vacationers believe that environmentally responsible travel is important. Embracing eco-friendly practices not only supports a healthier planet but positions your property to engage this increasingly conscientious market segment. Understandably, many hoteliers express […]
How to Upgrade Your Hotel Fitness Experience
Winter may be here, but not every guest is interested in hibernating. Some are ready to climb out of bed… and on to the StairMaster. A recent Hilton survey of 2,000 travelers revealed that 33 percent prioritize exercise during vacations. Among business travelers, that commitment is even stronger: 51 percent identify gym availability as a […]
An Independent Hotelier’s Guide to RevPAG
To truly understand the financial impact of every stay, you need a metric that goes deeper than room revenue alone. Revenue per Available Guest (RevPAG) provides a comprehensive view of the total revenue generated by each guest, making it a useful profitability metric—especially for properties that earn significant non-room revenue. How to Calculate RevPAG Determined […]
What is a Hotel Chart of Accounts (and Why Does It Matter?)
Every hotel operates with a thousand moving parts, from guest reservations and restaurant tabs to maintenance and supplier accounts. Yet, behind every smiling guest and perfectly prepared meal is a mountain of financial data and paperwork. A Chart of Accounts (COA) is the essential guide to ascend that mountain. It doesn’t just keep track of […]
How Does Contactless Check-in Work, and Does My Hotel Need It?
Contactless check-in allows guests to complete registration online before arrival or use a kiosk, bypassing the front desk entirely. Post pandemic, self check-in has become increasingly popular and presents a variety of advantages for both guests and staff: How Contactless Check-in Works Contactless check-in is made possible through your property management system and other integrated […]
How to Implement a New Hotel PMS Efficiently and Effectively
Your property management system (PMS) is the command center of operations and backbone of your tech stack. Changing such a foundational system can be daunting, but operating with one that’s holding your business back is even scarier. With a solid plan, putting a new PMS in place can be an exciting process with minimal disruption […]
Essential Tech Solutions Every Hotel Should Have
With so many modern tech solutions available, it can be difficult for hoteliers to determine which are flash-in-the-pan and which will truly streamline operations and enhance the guest experience at their unique property. What do guests genuinely desire, and what will they ignore because it’s unnecessary, complicated, or unnecessarily complicated? If hoteliers jump to add […]
Hotel Accounting Basics Every Owner Should Know
While warm hospitality is the heart of every successful property, understanding your business’s financials is just as essential. Strong financials ensure operations run smoothly, empowering you to support your team and deliver memorable guest experiences. Here are the accounting basics every owner should know. Accounting Reports Accounting relies on key financial reports that organize the […]