Elevate Every Stay with AI-Powered Guest Management and Marketing
WebRezPro + Pulse
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Transform the guest experience, just by chatting with your data
Connect WebRezPro with Pulse to turn your PMS data into instant AI-powered insights and high-converting engagement workflows. An intuitive, prompt-based interface gives you the ultimate flexibility to build, deploy, and monitor tailored guest journeys through simple conversation.
Your 24/7 Assistant for Instant Property Insights
Powered by advanced Claude AI, the Pulse Agent analyzes the past 24 hours of WebRezPro booking data and guest engagement to act as a digital coordinator for your team.
- On-demand Insights: Don’t run reports, just ask. Get quick answers about availability, occupancy, arrivals, departures, segmentation, and performance trends to make informed decisions on the fly.
- Departmental Action Items: Receive data-driven recommendations for each department to maximize revenue opportunities and streamline service recovery.
- AI-Generated Forms: Use Pulse Agent to turn a simple prompt into a custom web form, event RFP, or pet intake form tailored to your property in seconds.
Automate Tailored Guest Journeys
Nurture relationships effortlessly with a visual journey builder driven by real-time WebRezPro data.
- Automated Touchpoints: From booking to check-out (and beyond), trigger routine emails automatically based on real-time booking data.
- Tailored Messaging: Customize communications by reservation data and guest segment.
- A Clean Database Guarantee: Pulse uses smart AI to automatically detect and merge duplicate guest profiles, giving your team a single, reliable source of truth.
Uncap Your Ancillary Revenue Potential
Pulse uses reservation and profile data to present frictionless, personalized offers to the right guest at the moment they are ready to buy.
- Room Upgrades: Showcase available room upgrades and allow guests to bid on or secure rooms instantly.
- Flexible Check-In/Out: Let guests modify their arrival or departure times based on fixed or variable fee structures.
- Ancillary Purchases: Seamlessly promote and sell services and amenities, from spa treatments to dining reservations.
- The Pulse Guest App: Through the customizable, web-based Pulse Guest App, guests can effortlessly choose flexible check-in/out times and purchase room upgrades and amenities.
Improve Guest Satisfaction Instantly
Turn guest sentiment into operational action. Pulse makes it easy to capture guest feedback, monitor satisfaction scores, and respond authentically to every review.
- AI-Generated Surveys: Use a simple prompt to create and trigger automated post-stay surveys.
- Intelligent Responses: Pulse Agent analyzes guest loyalty, scores, and comments to recommend tailored, authentic replies.
- Centralized Team Inbox: Manage tasks, requests, and feedback from one unified hub—complete with departmental scorecards to identify and resolve friction points in real time.
Reclaim Direct Bookings with Targeted Marketing Campaigns
Win back OTA guests and nurture loyalty with hyper targeted email marketing directly tied to your WebRezPro data. Pulse replaces generic blasts with personalized, perfectly branded, revenue-tracking campaigns.
- Instant Content Creation: Let Pulse Agent draft high-converting email copy for your campaigns in seconds.
- Precision Segmentation: Target your audience by booking source, stay history, or guest segment (e.g., OTA win-backs, repeat corporate guests, or families).
- Flexible Scheduling & Revenue Tracking: Deploy one-time announcements or automated drip campaigns and track conversion value.