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Some recent blog posts...

Luxury is in personalization

Redefining Luxury for Modern Travelers: How Independent Hotels Can Compete Without Five Stars

Modern travelers aren’t chasing chandeliers anymore. They’re chasing meaning. Valets, spas, and concierges will always appeal to certain demographics, but those amenities no longer define a luxury property. Modern travelers are looking for features outside those of traditional luxury hotels, giving an important opportunity to independent properties to pounce on what only they can offer: the indulgence of intimacy, local immersion, and

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A frustrating front desk experience with an upset guest

8 Common Front Desk Pain Points and How to Resolve Them

The front desk plays a pivotal role in shaping the guest experience–it’s the first point of contact on property. And you don’t get a second chance to make a great first impression…  Despite the best intentions, operational challenges can disrupt your welcome, creating unnecessary friction that results in extended wait times, grumpy guests, and negative reviews. Here’s how you can overcome these

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