Employment Opportunities
2024 top 10 best places to work in hotel tech!
Senior Product Support Specialist
WebRezPro’s Product Support Department is hiring senior-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.
We are looking for people with superior client experience skills, a high-level aptitude for computers and the internet, as well as a knack for learning new software programs.
These are full-time, work-from-home positions with opportunities for growth.
RESPONSIBILITIES
- Implement and troubleshoot existing interfaces/integrations between WebRezPro and other hospitality software companies. Types of companies include online travel agencies, entertainment systems, payment gateways, point-of-sale systems and more.
- Provide support and guidance to our clients via email, phone and screen sharing.
- Use Zendesk to process customer support tickets.
- Field questions from and assist with training of Junior team members.
- Work with Programming and Sales Departments to ensure client satisfaction.
- Participate in company and department meetings via webcam.
QUALIFICATIONS
- A degree or certificate in a computer-related field (or equivalent work experience)
- Excellent communication and interpersonal skills
- Ability to prioritize and multitask
- Problem solver
- Like working from home
- Team player with a positive attitude
- Hotel experience is an asset
BENEFITS
- Health and dental benefits
- Health spending account
- RRSP matching
- Paid holidays, flex days and company holidays
Junior Product Support Specialist
Are you a tech-savvy individual who enjoys working with people and helping them navigate software programs? Do you have a general aptitude for computers and the internet, with a knack for learning new software? If so, we have the perfect opportunity for you!
We are a dynamic, fast-growing company that is seeking a Junior Product Support Specialist to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring client satisfaction and providing top-notch support to our hotel clients.
Why you should work for us:
- Voted one of the top ten places to work in 2022, 2023, and 2024 by Hotel Tech Report.
- Committed to providing our employees with in-depth training, support, and opportunities for growth.
- Full-time, permanent remote position with a four-day work week, ensuring work-life balance.
- Competitive compensation package with benefits including health and dental, RRSP matching, company-paid vacation and flex days.
Key responsibilities:
- Identify, evaluate, and prioritize clients challenges.
- Respond to client calls, emails and voicemails.
- Provide guidance and solutions while being enthusiastic about the client needs and experience.
- Document client interactions using Zendesk.
- Escalate unresolved questions to the next level of support.
- Work with Programming and Sales Departments to ensure client satisfaction.
- Participate in meetings and team-building events via webcam.
Key traits and experience we’re looking for:
- Excellent communication and interpersonal skills.
- Fluent in English, with additional languages considered an advantage.
- Ability to prioritize and multitask.
- Problem solver.
- Enjoys working from home.
- Team player with a positive attitude.
- Hotel/tourism experience is an asset.
If you are a technology-focused person with superior client experience skills, we want to hear from you! Apply today and join our dynamic team.
WebRezPro’s Product Support Department is hiring entry-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.
We are looking for people with superior client experience skills, a general aptitude for computers and the internet, as well as a knack for learning new software programs.
These are full-time, work-from-home positions with opportunities for growth.
RESPONSIBILITIES
- Provide support and guidance to our clients via email, phone and screen sharing.
- Use Zendesk to process customer support tickets.
- Work with Programming and Sales Departments to ensure client satisfaction.
- Participate in company and department meetings via webcam.
QUALIFICATIONS
- Excellent communication and interpersonal skills
- Ability to prioritize and multitask
- Problem solver
- Like working from home
- Team player with a positive attitude
- Hotel experience is an asset
BENEFITS
- Health and dental benefits
- Health spending account
- RRSP matching
- Paid holidays, flex days and company holidays
Software Developer
Does programming come easy to you? Do you have experience with open-source technologies such as Apache, MySQL, jQuery, JavaScript, Perl, etc.? Does the idea of working from home sound appealing? Are you self-motivated and eager to tackle new projects? If so, WebRezPro might be a great fit for you.
WebRezPro is actively looking for candidates of all levels of programming experience.
