Employment Opportunities
2025 runner-up for best places to work in hotel tech!
Senior Product Support Specialist
WebRezPro’s Product Support Department is hiring senior-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.
We are looking for people with superior client experience skills, a high-level aptitude for computers and the internet, as well as a knack for learning new software programs.
These are full-time, work-from-home positions with opportunities for growth.
RESPONSIBILITIES
- Implement and troubleshoot existing interfaces/integrations between WebRezPro and other hospitality software companies. Types of companies include online travel agencies, entertainment systems, payment gateways, point-of-sale systems and more.
- Provide support and guidance to our clients via email, phone and screen sharing.
- Use Zendesk to process customer support tickets.
- Field questions from and assist with training of Junior team members.
- Work with Programming and Sales Departments to ensure client satisfaction.
- Participate in company and department meetings via webcam.
QUALIFICATIONS
- A degree or certificate in a computer-related field (or equivalent work experience)
- Excellent communication and interpersonal skills
- Ability to prioritize and multitask
- Problem solver
- Like working from home
- Team player with a positive attitude
- Hotel experience is an asset
BENEFITS
- Health and dental benefits
- Health spending account
- RRSP matching
- Paid holidays, flex days and company holidays
Junior Product Support Specialist (Remote)
Are you tech-savvy, people-oriented, and love helping others feel confident using software? Do you quickly pick up new tools and enjoy solving problems? If so, we’d love to meet you.
We’re a growing, tight-knit team looking for a Junior Product Support Specialist to support our hotel clients and help them get the most out of our platform. In this role, you’ll play a key part in our customer experience—delivering real-time solutions with thoughtful, professional support.
Why You’ll Love Working With Us:
- Recognized Workplace – Proud to be named one of Hotel Tech Report’s Top 10 Places to Work three years in a row
- Balance & Flexibility – Full-time remote role with a 4-day work week to support your work-life balance
- Growth & Learning – We offer comprehensive training and a supportive team environment where you can thrive
- Competitive Compensation – Starting at $48,000 CAD/year, plus:
- Health and dental benefits
- RRSP matching
- Paid vacation and flex days
Your responsibilities:
- Respond to client calls, emails, and voicemails promptly and professionally
- Troubleshoot software issues and guide clients through solutions
- Record interactions and resolutions using Zendesk
- Collaborate with our Programming and Sales teams when needed
- Escalate more complex inquiries appropriately
What We’re Looking For:
- Excellent communication and interpersonal skills
- Fluency in English (additional languages are a plus)
- Strong multitasking and organizational abilities
- A problem-solving mindset and ability to work independently
- Previous experience in hospitality or tourism is an asset
- A reliable, team-oriented approach to remote work
We’re a friendly, reliable team that takes pride in delivering a great client experience. If that sounds like your kind of workplace, we encourage you to apply!
WebRezPro’s Product Support Department is hiring entry-level Product Support Specialists to help clients learn and navigate our hospitality software via phone, email and screen sharing.
We are looking for people with superior client experience skills, a general aptitude for computers and the internet, as well as a knack for learning new software programs.
These are full-time, work-from-home positions with opportunities for growth.
RESPONSIBILITIES
- Provide support and guidance to our clients via email, phone and screen sharing.
- Use Zendesk to process customer support tickets.
- Work with Programming and Sales Departments to ensure client satisfaction.
- Participate in company and department meetings via webcam.
QUALIFICATIONS
- Excellent communication and interpersonal skills
- Ability to prioritize and multitask
- Problem solver
- Like working from home
- Team player with a positive attitude
- Hotel experience is an asset
BENEFITS
- Health and dental benefits
- Health spending account
- RRSP matching
- Paid holidays, flex days and company holidays
Software Developer (Remote)
Does programming come easy to you? Do you have experience with open-source technologies such as Apache, MySQL, jQuery, JavaScript, Perl, etc.? Does the idea of working from home sound appealing? Are you self-motivated and eager to tackle new projects? If so, WebRezPro might be a great fit for you.
WebRezPro is actively looking for candidates of all levels of programming experience.
