Launched in 2014, Experience Hotel CRM provides a single solution for managing every aspect of the guest relationship. Centralizing, optimizing and segmenting guest data, Experience empowers hoteliers to improve the guest experience, online reputation and sales with automated tools that include personalized guest communications throughout the guest journey, online pre-check-in, customer satisfaction surveys, review management tools, and highly targeted email campaigns.
Association of Lodging Professionals (ALP)