Getting started
We’re here for you every step of the way
From the moment you first reach out to our sales team, through onboarding and beyond, we’re with you all the way. Our expert in-house team is here to answer your questions, help set up your system, and teach you how to master it for your unique business. No matter how big or small your property, we’re invested in your success.
- Guidebook: The Independent Hotelier's PMS Migration Playbook
Thinking about switching? This guide walks you through every stage of a PMS transition—from the questions to ask before choosing a new platform to a phase-by-phase timeline and go-live checklist—so you know exactly what to expect.
You make my life so much easier!!
“The biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry is the customer support … You all rock! From our sales consultant to my implementation coach and support staff team members, you make my life so much easier!!”
—Hotel in Texas
- It's as easy as 1, 2, 3
1. Consultation
Transitioning to a modern cloud PMS should be seamless. When you reach out to WebRezPro, you’ll connect with one of our knowledgeable account executives who understands the unique needs of independent lodgings.
- See it, then try it: Take a guided tour with one of our experts, then get hands-on access with a temporary test account to explore at your own pace.
- Tailored to your property: We take time to analyze your current setup, discuss integrations, and build a solution that fits your budget and operational goals.
2. Onboarding & Training
Once you decide to move forward, your personal onboarding specialist will support every step of implementation, making sure your transition to WebRezPro is smooth and stress-free.
- Custom configuration: We’ll guide you through setting up your room inventory, rates, booking policies, taxes, and accounting structure so the system matches how you actually run your property.
- Practical, live training: Most teams master WebRezPro in four live online sessions. We’ll cover all the essentials: creating reservations, taking payments, adjusting rates, running reports, and more. Your onboarding specialist will work with you to adapt training to your team’s specific needs.
3. Launch & Daily Support
Once training is complete and your team feels 100% confident, you’re ready to go live and welcome guests at the front desk and online with WebRezPro
- Top-rated customer care: Whenever you have a question, our North America-based customer support team is available every day by phone and email, or you can create a support ticket conveniently from your PMS dashboard.
- On-demand learning resources: Access self-guided video tutorials and a comprehensive online user manual anytime—perfect for refreshing skills or onboarding new staff.