How to Create an Inclusive Hotel Brand: From Good Intentions to Good Business
A guest rolls up to your hotel entrance, but instead of struggling with heavy doors, they glide effortlessly up the ramp. That same ramp that is crucial to wheelchair users also helps parents with strollers, guests recovering from injuries, travelers toting heavy luggage, and anyone else with mobility challenges. One thoughtful design choice, multiple beneficiaries—that’s […]
How to Improve the Guest Experience for People with Disabilities
One in four US adults has a disability, and that number rises to two in five for people 65 or older. That means that one in four potential guests has a disability. Adults with disabilities spend $17.3 billion on travel every year, as of 2015. Travel is an enriching experience for everyone, but for many, […]