How to Protect Your Hotel Guests from Scams
Unfortunately, hospitality scams are on the rise with guests becoming ever more cognizant that they could lose their money if they click the wrong link. One in three travelers have been conned during or while booking their vacation. No guest enjoys having to call their credit card company and dispute a charge (the hold music […]
9 Ways to Keep Guests Safe at Your Hotel
Safety issues are a surefire way to bring in bad reviews, and if you’re really unlucky, end up on the news. If you endanger a guest, that supersedes everything else about the stay experience. No one cares how delicious your steak tartare is if it gives them food poisoning. They will care about the two […]
How to Protect Your Hotel from Data Theft
Hotels need guest data—including contact information and credit card numbers—to process reservations and provide customer service. But storing this sensitive data makes lodging operators an appealing target for hackers. According to a 2022 global report by Ponemon and IBM Security, the average total cost of a data breach in the hospitality industry from 2021 to […]
A Quick Guide to EMV for Independent Hotels
It has been a while now since U.S. consumers switched from swipe-and-sign to chip-and-sign (or chip-and-PIN) credit cards back in 2015. And there’s no looking back. EMV stands for Europay, MasterCard and Visa, and is a global standard for debit and credit card security. Designed to make card-present transactions more secure, EMV cards feature a […]