Travelers’ Choice Winners Highlight Importance of the Human Connection
Based on millions of traveler reviews collected from TripAdvisor® users worldwide over the past year, TripAdvisor announced the winners of its 2017 Travelers’ Choice Awards last week. Among the approximately 7,600 winners across various categories, we are thrilled to congratulate WebRezPro customers who made the esteemed list! Painted Boat Resort (Top 25 Hotels – Canada) […]
Hospitality Technology Trends to Implement in 2017
Here we are — 2017 — the whole year ahead of us! Ready to make it a good one? Perhaps you have already made some New Year’s resolutions, some of which might revolve around increasing the success of your business. For hoteliers and other lodging operators, technology is making operations more efficient and successful with […]
Instagram Tips for Independent Hotels
Launched in 2010, Facebook-owned Instagram has approximately 500 million users and ranks as the eighth most popular social network worldwide (out of 21 leading networks). But what really make Instagram an exciting marketing channel is the level of engagement it drives; Instagram delivers significantly more engagement than Facebook and Twitter per follower, its visual appeal […]
How an Independent Hotel Can Stand Out Online
The world’s preferred marketing and communication platform, the Internet is a boundless yet crowded space — everyone’s online. So how does a business stand out against the noise? A hotel’s online strategy is more important than ever. Online marketing tactics evolve with technology and the way the Internet is used. For Internet users today, the […]
Streamlining and Humanizing the Check-in Process
Guest check-in is an important touchpoint between a hotel and guest. Usually the first time a guest comes face to face with a property, check-in is the moment where the guest’s initial impressions are formed — and, as we all know, first impressions count. As a guest you’ve probably experienced a cold, indifferent check-in process […]
Innovative Hotel Digital Marketing Campaigns to Inspire Us
In a digitally saturated world of marketing, traditional advertising campaigns just aren’t cutting it anymore. Promotional messages come at consumers from all angles — on social media, search engines, websites, YouTube videos, mobile apps, emails, TV, text messages — and consumers are becoming adept at tuning them out. To cut through the noise, brands must […]
11 Practical Ways to Increase Direct Bookings
In an OTA-dominated online hotel market, every property strives for more direct bookings. While OTAs and traditional travel agents are effective for increasing occupancy and exposure, direct bookings boast the lowest cost of acquisition and are better for a hotel’s bottom line. Here are 11 practical ways lodging operators can tip the scales in favor […]
Mobile Messaging: The New Way to Communicate with Guests
The pathways of communication between businesses and consumers have changed a lot in recent years. It wasn’t really that long ago when our only options for contacting a business were by phone, post or by physically popping in. Nowadays, in addition to these traditional methods of communication, most businesses also engage with customers via email […]
Is Your Property’s Online Booking Engine Mobile Friendly?
Market research company eMarketer predicts that this year more than half (51.8%) of travelers who book accommodations and airfare online will do so using a mobile device. That’s up from 43.8% last year.Improved technology and user experience as well as increasingly tech-dependant consumer behavior (think Millennials) contribute to the growing trust in mobile commerce. It’s […]
Deals Gap Motorcycle Resort
Deals Gap Motorcycle Resort is located in Deals Gap, North Carolina, and offers a 14-unit motel, as well as camping facilities. Resort amenities include a restaurant, a store with gas pumps and much more. Deals Gap Motorcycle Resort has just started using our cloud-based WebRezPro Property Management System to help with their operations! Visit their […]
6 Social Media Recommendations for Independent Hoteliers in 2016
Seventy-six percent of travelers post vacation photos to social networks, and 52 percent of Facebook users say friends’ photos inspire their travel plans. With social media playing such a big role in inspiring travelers and sharing experiences, a strong social media presence and strategy is more important than ever for lodging operators. Whether you’re new […]
The Coupeville Inn
The Coupeville Inn is a charming property just one block from the historic wharf, antique shops and restaurants in Coupeville, Washington. This 29-room inn offers a wide variety of comfortable rooms including some that are dog-friendly! The Coupeville Inn has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. To see WebRezPro’s […]
The Secret to Being a Top Travelers’ Choice Hotel
Just over a week ago, TripAdvisor® announced their 2016 Travellers’ Choice award winners, recognizing hotels for exceptional service, quality and value based on the quality and quantity of traveler reviews. Some of our WebRezPro customers made the cut and we want to say a BIG CONGRATULATIONS to each and every one! (We’ve included a list […]
Northridge Inn & Resort
The Northridge Inn & Resort is located in Ontario’s beautiful Muskoka region and lies at the southernmost tip of Lake Bernard. This resort offers charming lakeside cedar chalets and lakeview lodge accommodations and boasts a wide range of amenities like on-site dining, wedding facilities, a hot tub and myriad outdoor activities. The Northridge Inn & Resort started using […]
The Power of Post-Stay Emails: Top Tips for Independent Hoteliers
Nowadays, most lodging operators send confirmation emails to customers upon booking. Many properties also capitalize on their customers’ growing anticipation of their stay by sending pre-arrival emails… But how about after the guest checks out? As a lodging operator, are you sending post-stay emails to your guests? Many of our WebRezPro customers have found that […]
The Village Inn of East Burke
The Village Inn is a charming bed & breakfast in East Burke, Vermont. Offering seven guest rooms and one apartment, this family-friendly, pet-friendly inn provides complimentary full breakfast, a hot tub and a kitchen for guest use. Nearby activities include biking, Nordic and alpine skiing and snowmobiling. The Village Inn has just started using our cloud-based WebRezPro Property […]
A Smile Will Never Be Obsolete: How to Maximize Positive Employee-Guest Interactions
The 2015 J.D. Power North America Hotel Guest Satisfaction Index Study revealed that guest satisfaction reached a record high, driven by a significant drop in the number of guests who experienced a problem during their stay. The study found that staff interactions with guests have a huge impact on mitigating problems; there is a 50 […]
Stevenson Inn & Spa
Stevenson Inn & Spa in Alliston, Ontario invites visitors to enjoy over 180 years of local history in this unique estate formerly owned by T.P. Loblaw. This property offers six historically appointed guest rooms, a heritage banquet hall, a private movie theatre, and a full-service organic day spa. Stevenson Inn & Spa has just implemented our cloud-based […]
Boost Revenue with Hotel Gift Certificates
Gift certificates (or gift vouchers or gift cards) are a very popular option when it comes to gift giving. To many people, a gift certificate is the ideal gift, allowing the recipient to choose what to spend it on and/or when. Hotel gift certificates hold a prepaid amount (or customer credit) for future use at […]
How a Cloud Property Management System Can Help Your Hotel Stand Out
Battling inefficient hotel management systems and processes takes time and focus away from guest service. Without the right technology, your property could stand out for all the wrong reasons — like long check-in lines, generic service and archaic amenities — or, at best, be just another run-of-the-mill hotel. To be something special and stand out […]
Futuristic Hotel Technology That’s Here Now
Technology is progressing at a rapid pace; in the hospitality industry, big hotel chains like Starwood are currently testing some space-age gadgetry that could come straight from a sci-fi movie. You probably wouldn’t guess that visiting a hotel chain’s headquarters would be like getting a peek into Batman’s Batcave, but that’s kind of what it […]
It’s Official: Travelers Want More Mobile
There’s a big push for mobile services in hospitality and a lot of statistics to support going mobile, but aside from mobile-friendly websites and mobile bookings, do travelers really want more? A recent study by The Center for Hospitality Research at Cornell University of Hotel Administration revealed that yes, they do. The study surveyed more […]
Wyatt’s Hotel
Wyatt’s Hotel is a luxury bed & breakfast hotel in Tombstone, Arizona. Accommodation is provided in three suites furnished with antiques and guests are treated to breakfast in the adjacent coffee house. Wyatt’s Hotel has just started using our cloud-based WebRezPro Property Management System to help run their bed and breakfast. Our talented team of web designers […]
2015: What’s Hot in Hotel Web Design
Everyone knows you’re not supposed to judge a book by its cover, but we’re just not that forgiving when it comes to websites. If you want your property’s website to make a great first impression, here are a handful of the hottest design trends to consider for your website’s makeover. Immersive Storytelling With modern travelers […]