The Power of Post-Stay Emails: Top Tips for Independent Hoteliers
Nowadays, most lodging operators send confirmation emails to customers upon booking. Many properties also capitalize on their customers’ growing anticipation of their stay by sending pre-arrival emails… But how about after the guest checks out? As a lodging operator, are you sending post-stay emails to your guests? Many of our WebRezPro customers have found that […]
Rosemont Suites
Located in Norwich, Connecticut, Rosemont Suites is just north of Mystic and a short drive from Mohegan Sun, Foxwoods and MGM Grand casinos. This hotel offers 23 spacious efficiency suites with kitchenettes and free WiFi, and some suites are pet-friendly. Rosemont Suites started using our cloud-based WebRezPro Property Management System this past autumn, and has recently implemented WebRezPro’s […]
2016 Online Marketing Checklist for Independent Hoteliers
The holiday rush is almost upon us, so now’s a good time to get a head start on strategizing for success in the New Year — after all, 2016 is just around the corner! With US adults spending an average of six hours a day on digital media, your digital marketing strategy is one thing […]
5 Ways to Turn OTA Lookers into Direct Bookers
There’s no denying that OTAs pack a powerful punch when it comes to online bookings. OTAs like Booking.com and Expedia have a potent arsenal of cutting-edge technology and massive marketing budgets behind their very successful distribution strategies; they boast online omnipresence with global consumer reach and seamless online bookings. While lodging operators understandably begrudge OTA […]
The Waddell Hotel
The Waddell Hotel is nestled on the banks of the Ganaraska River in Port Hope, Ontario. This beautifully restored historic hotel offers tastefully furnished guest rooms including some with fireplaces. The Waddell Hotel has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Check out their website to see how they’re using […]
A Smile Will Never Be Obsolete: How to Maximize Positive Employee-Guest Interactions
The 2015 J.D. Power North America Hotel Guest Satisfaction Index Study revealed that guest satisfaction reached a record high, driven by a significant drop in the number of guests who experienced a problem during their stay. The study found that staff interactions with guests have a huge impact on mitigating problems; there is a 50 […]
Customer Spotlight: Smithfield Station
We recently completed a WebRezPro case study about Smithfield Station — a landmark waterfront inn, restaurant and marina that boasts a picturesque setting on the banks of the Pagan River in historic Smithfield, Virginia. The 44-room property has a lot going for it: Virginia’s only lighthouse accommodations, an award-winning restaurant right on the water, and […]
Boost Revenue with Hotel Gift Certificates
Gift certificates (or gift vouchers or gift cards) are a very popular option when it comes to gift giving. To many people, a gift certificate is the ideal gift, allowing the recipient to choose what to spend it on and/or when. Hotel gift certificates hold a prepaid amount (or customer credit) for future use at […]
How a Cloud Property Management System Can Help Your Hotel Stand Out
Battling inefficient hotel management systems and processes takes time and focus away from guest service. Without the right technology, your property could stand out for all the wrong reasons — like long check-in lines, generic service and archaic amenities — or, at best, be just another run-of-the-mill hotel. To be something special and stand out […]
Falcon Trails Resort
Falcon Trails Resort is located in Falcon Lake, Manitoba, and offers 18 cabins and suites on the shores of Falcon and High Lake in Whiteshell Provincial Park. Some of the cabins have private hot tubs, while others have docks with canoe usage! This property started using our cloud-based WebRezPro Property Management System this past winter and has […]
How Hotels Can Make the Most of User-Generated Content
Thanks to the mobile web and social media, travelers are sharing their travel experiences more than ever; in fact, one recent study found that 97 percent of Millennials post to social media while traveling. That user-generated content (UGC) — the photos, tweets, posts and reviews travelers share on social media, review websites and blogs — […]
Yellowstone River Inn
The Yellowstone River Inn is located in Glendive, Montana, and is just a short drive from Makoshika State Park. This dog-friendly motel offers comfortable guest rooms equipped with free WiFi, refrigerators and microwaves. The Yellowstone River Inn started using our cloud-based WebRezPro Property Management System to help with their daily operations this past spring, and has recently started […]
Futuristic Hotel Technology That’s Here Now
Technology is progressing at a rapid pace; in the hospitality industry, big hotel chains like Starwood are currently testing some space-age gadgetry that could come straight from a sci-fi movie. You probably wouldn’t guess that visiting a hotel chain’s headquarters would be like getting a peek into Batman’s Batcave, but that’s kind of what it […]
The Lowdown on Upselling: Good for Your Hotel, Good for Your Guests
From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to enhance the customer experience and maximize revenue on existing sales. We’re talking about airlines offering seat upgrades and wine to enhance a flight, or the McDonald’s® server asking, “Do you want fries with that?” While not all upselling efforts are […]
Waterview on the Bay
Waterview on the Bay is a waterfront accommodation in Wiarton, Ontario, on the shores of Georgian Bay, at the foot of the Bruce Peninsula. This unique resort is a family-friendly seasonal destination that offers a beachside deck, a swimming pool and nightly bonfires. Accommodation is provided in 26 motel rooms and two- and three-bedroom cottages. Waterview on […]
Hoteliers Reveal Top Real-World Benefits of Hotel Management Systems
Today’s era of rapid innovation in hospitality technology can make shopping for hotel management software (HMS) a little overwhelming. Cloud technology has allowed us to take process automation and service personalization to the next level, but while the possibilities are exciting, many independent hoteliers are first and foremost simply looking at ways to speed up […]
It’s Official: Travelers Want More Mobile
There’s a big push for mobile services in hospitality and a lot of statistics to support going mobile, but aside from mobile-friendly websites and mobile bookings, do travelers really want more? A recent study by The Center for Hospitality Research at Cornell University of Hotel Administration revealed that yes, they do. The study surveyed more […]
Inn at Cemetery Hill
The Inn at Cemetery Hill is ideally situated in the heart of Gettysburg, Pennsylvania, and offers 51 guest rooms including some that are pet-friendly! From the inn guests can easily walk to shops and restaurants and the Gettysburg National Cemetery and Gettysburg National Military Park are adjacent to the property. The Inn at Cemetery Hill […]
Buxton Inn
The Buxton Inn is located in Granville, Ohio, and has been welcoming guests since 1812. Offering guest rooms and suites spread across several buildings, this inn also boasts convenient amenities such as private baths, continental breakfast and WiFi. The Buxton Inn started using our cloud-based WebRezPro Property Management a few months ago and has recently […]
City Center Motel
The City Center Motel in Missoula, Montana, is a 16-room pet-friendly property that is within easy walking distance of the campus, downtown and the river. This property has recently started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro’s integrated web reservation […]
Argos Inn
Located in Ithaca, New York, and housed in a beautifully renovated historic mansion, Argos Inn boasts 10 individually appointed guest rooms, each equipped with a private bath, a luxurious king or queen bed, and original works of art by both local and renowned artists. The Argo Inn has just started to use our cloud-based WebRezPro Property […]
The Presidio
Located on popular State Street in Santa Barbara, Calfornia, The Presidio is a 16-room contemporary inn within walking distance of entertainment, beaches and fine dining. Guests appreciate the free WiFi, the flat-screen TVs with HBO and the complimentary beach bike rentals. The Presidio has just started using our cloud-based WebRezPro Property Management System to help run their property! […]
3 Mobile Musts for Hoteliers in 2015
Of all adult Internet users in the world, 80 percent own smartphones. We are firmly planted in the Age of Mobile. In our world where increasingly connected travelers rely on their smartphones for planning, booking and experiencing travel, lodging operators must incorporate mobile technology into business strategies across the guest life cycle to remain competitive […]
Radium Chalet
The Radium Chalet is located in Radium Hot Springs, British Columbia, and offers 17 rooms with fireplaces, complimentary movie channels and incredible views! This hotel has chosen to use our cloud-based WebRezPro Property Management System to help with their day-to-day operations. You can see WebRezPro’s integrated web reservation software in action on their website! Visit Website
