Wellness Travel Trends for Boutique and Spa Hotels
In today’s fast-paced world, the concept of getting away from it all has taken on a whole new meaning. People aren’t just looking for relaxation; they’re seeking a genuine escape, a chance to rejuvenate, both mentally and physically. While jetting off to a faraway, all-inclusive resort might be one option, there’s a growing trend towards […]
Amenity or Annoyance: How Does Your Hotel Wi-Fi Measure Up?
In the modern age of hospitality, where smartphones are practically glued to our hands and laptops are as common as room keys, hotel Wi-Fi isn’t just a luxury—it’s a necessity. But is your property’s Wi-Fi an amenity that guests can’t live without or an annoyance that leaves them frustrated and ready to check out early? […]
FOUND Hotel San Francisco
Book your stay at FOUND Hotel San Francisco where you can see the Golden Gate Bridge, visit Dragon’s Gate in Chinatown, and take a short walk to Union Square. The refurbished, revitalized property is perfect if you’re looking for an extended stay, with a central kitchen and onsite laundry. FOUND Hotel San Francisco has chosen […]
How to Use Booking Engine Data to Boost Bookings
To entice guests, you have to know about them—their demographics, their likes and dislikes, and what they consider a great experience. You can use your online booking engine to collect this data, and if not surprise them, at least delight them. If you don’t have a direct online booking engine, you need one. Not only […]
8 Ways to Avoid Employee Burnout
Burnout is a crucial reason why so many in the hospitality industry have left. Even before the pandemic in 2019, eighty percent of those in the food service and hospitality sectors reported feeling this way, and the job has only gotten harder since, with increased customer expectations, intense cleaning protocols, and staff shortages. Staff shortages […]
7 Simple Ways to Personalize the Guest Experience
Today’s travelers seek personalized guest experiences, which in turn require robust, flexible hotel technology. Personalization is no longer a trend—it’s an expectation. However, it doesn’t have to be complicated or expensive. In fact, small, independent lodgings are perfectly positioned to curate individualized stays for their guests. Here are seven simple ways to do it. Build […]
How to Create a Successful Micro-Hotel Experience
Micro-hotels are just that, micro. Ever wondered as a kid what it would be like if your bed took up your whole room? Your guests can find out. These hotels can be a blessing for travelers on a budget and often come with unique setups, ranging from tiny rooms to capsules to repurposed sewer pipes […]
Basecamp Suites Revelstoke
Head up to the mountains at Basecamp Suites Revelstoke. Located in Revelstoke, British Columbia, there are things to do all year round. You can snowboard in winter and paddleboard in summer. They even have a rooftop hot tub for you to take in the view. Basecamp Suites Revelstoke has chosen our cloud-based WebRezPro Property Management […]
Wildwood on the Lake
Take your family to unwind at Wildwood on the Lake, nestled in the Adirondacks. You can swim, boat, and light up one of their lakeside BBQ grills (grab a room with a kitchenette to keep those burger patties cool until it’s time). There’s an option for you whether you’re looking for a standard room, space […]
Getting to Know WebRezPro: Housekeeping Report
Many things are evolving in the hospitality industry, but one thing that will never change is the essential role housekeeping plays in the operation of a successful property. As one of the most significant contributors to guest satisfaction, cleanliness is a top priority for any lodging provider. Supporting staff with the right tools for managing […]
Not Just a Pretty Room: Selling an Experience
From Baby Boomers to Gen Z, today’s travelers want more than a standard room to sleep in—they want a stand-out experience backed by convenience, luxury, and personalized customer service. When shopping for a place to stay, guests seek properties that give them something to connect to emotionally, such as a unique story or the promise […]
5 Tips for Making the Most of Your Hotel Lobby
Your hotel’s lobby is the heart of your hotel. Could it be doing more for your bottom line and your guests? With a little forethought and planning, your property’s lobby could be much more than just a place to check in. Here are five tips to make the most of your lobby and transform it […]
Taste Test: Key Considerations Before Opening a Hotel Restaurant
In the cutthroat world of hospitality, standing tall amidst a sea of competitors can feel like scaling Everest in flip-flops. Guests frequently go straight to the room rate when perusing online booking platforms or Google’s Hotel Room Search. And who can blame them? But here’s the rub: succumbing to a perpetual price-slashing frenzy might just […]
Peak Season Prep: An Independent Hotelier’s Checklist
As we head into summer in the Northern Hemisphere, properties are gearing up for peak season. This preparation can both excite and intimidate lodging providers. On one hand, occupancy and revenue are up (yay!), but on the other, the pressure is on to maintain top-notch service with less time and more stress (eek!). It’s a […]
Sizzling Summer Marketing Ideas for Hotels
With the promise of long, warm days and lazing outdoors, hotels are kicking off their summer marketing campaigns. While occupancy tends to be higher during the summer, the market is competitive as travelers put their time and effort into planning these much-awaited getaways. Whether you’ve noticed peak occupancy slipping or simply want your property to […]
8 Ways to Improve Guest Satisfaction and Your Online Reputation
With endless travel booking options, enticing social media posts, and countless online reviews, guests have the pick of the litter and, therefore, increasingly high expectations of lodging providers. Focusing on offering next-level service and boosting your property’s online reputation is your key to standing out from your competitors and maintaining customer loyalty. 1. Gather and […]
Cobalt Coast Resort
Lounge on the beach at Cobalt Coast Resort on Grand Cayman. You can dive with the sea turtles, tan by the pool, and enjoy Mediterranean-Japanese fusion cuisine at the restaurant. There’s even a community kitchen if you want to cook yourself. Cobalt Coast Resort has chosen our cloud-based WebRezPro Property Management System to help run […]
Boost Revenue with Mother’s Day Packages
With Mother’s Day coming up, many properties are enticing moms to stay and play (and brunch!) with special offerings. Like other popular holidays such as Easter, Black Friday, Christmas, and of course Father’s Day, it’s a great opportunity to generate attention and occupancy through value-added packages and activities. Packages Value-added packages are about more than […]
Hotel 39
Need palm trees and blue sea? Book yourself a stay at Hotel 39 in Jamaica. This property has ocean views, a poolside bar, and an elegant spa…with wedding styling services if you’re looking to tie the knot. Their restaurant, Alexander’s, serves both international and authentic Jamaican cuisine. Hotel 39 has chosen our cloud-based WebRezPro Property […]
How to Curate Indoor-Outdoor Spaces Your Guests Will Love
Spring is on its way, and guests will want to venture outside without a snow jacket. However, they don’t need a 50-acre forest and a tent to be able to enjoy nature. You can create indoor-outdoor spaces at your property where they can relax, breathe in the smell of the plants, and sip their spicy […]
The Hotel on Pownal
Book yourself a stay at The Hotel on Pownal, nestled in the heart of downtown Charlottetown, Nova Scotia. You can while away the afternoon strolling the shops or simply looking out at the waves. They even have fresh baked cookies and a free continental breakfast each day! The Hotel on Pownal has chosen our cloud-based […]
How Hotels Can Harness Popular Culture to Make Money
Have you heard of Taylor Swift? Of course. But have you heard of the Swift Effect? CNN recently reported on the phenomenon of the effect Taylor Swift’s Eras Tour is having on the travel industry. As airlines increase seats to locations to coincide with concert dates (bringing enormous wave after wave of Swifties to the […]
Avoid Empty Rooms: How to Attract and Manage Last-minute Bookings
Last-minute bookings are bookings that arrive days, hours, or minutes before the guests do. While these bookings can be trickier to handle (no one likes doing things last minute), they are worthwhile to pursue. A full room turns a profit, while an empty one does not. Here is how to land guests in a hurry. […]
Beau Rivage Beach Resort
Spend your summer at Beau Rivage Beach Resort. Located on the New Jersey coast, this hotel has everything you need for the perfect beach break. Rooms come with kitchenettes, refrigerators (handy for ice cream!), and flat screen TVs. There’s even an oceanfront pool! Beau Rivage Beach Resort has chosen our cloud-based WebRezPro Property Management System […]