An Independent Hotelier’s Guide to RevPAG
To truly understand the financial impact of every stay, you need a metric that goes deeper than room revenue alone. Revenue per Available Guest (RevPAG) provides a comprehensive view of the total revenue generated by each guest, making it a useful profitability metric—especially for properties that earn significant non-room revenue. How to Calculate RevPAG Determined […]
How to Implement a New Hotel PMS Efficiently and Effectively
Your property management system (PMS) is the command center of operations and backbone of your tech stack. Changing such a foundational system can be daunting, but operating with one that’s holding your business back is even scarier. With a solid plan, putting a new PMS in place can be an exciting process with minimal disruption […]
Essential Tech Solutions Every Hotel Should Have
With so many modern tech solutions available, it can be difficult for hoteliers to determine which are flash-in-the-pan and which will truly streamline operations and enhance the guest experience at their unique property. What do guests genuinely desire, and what will they ignore because it’s unnecessary, complicated, or unnecessarily complicated? If hoteliers jump to add […]
Chateau Saint Denis
Enjoy a boutique stay at Chateau Saint Denis. Located on the banks of Cane River in the historic district of Natchitoches, Louisiana, this hotel has shopping and dining within easy walking distance. Rooms have custom-made beds with premium linens, flat screen TVs, and hardwood floors. Chateau Saint Denis has chosen our cloud-based WebRezPro Property Management […]
Hotel Accounting Basics Every Owner Should Know
While warm hospitality is the heart of every successful property, understanding your business’s financials is just as essential. Strong financials ensure operations run smoothly, empowering you to support your team and deliver memorable guest experiences. Here are the accounting basics every owner should know. Accounting Reports Accounting relies on key financial reports that organize the […]
When Should Hotels Use Rate Restrictions?
Rate restrictions empower hoteliers to control when and how rates can be booked to increase reservations during off-peak periods, encourage longer stays, and otherwise manage guest flow and increase revenue. Though the best time to use various restrictions depends on your unique property and market, keep these general guidelines in mind to increase yield and […]
Canterra Suites Hotel
Need a place to rest your head on your next business trip? Try Canterra Suites Hotel in Edmonton, Alberta. They have spacious suites with full kitchens, where you can drop by for an extended stay. They’re pet friendly too, so take your furry friend! Canterra Suites Hotel has chosen our cloud-based WebRezPro Property Management System […]
5 Top Tech Trends Elevating Hotel Businesses
Today’s hoteliers must embrace robust, innovative technology to satisfy guests and streamline every aspect of their business, from seamless payments to self check-in. Guests expect convenience and personalization at each touchpoint, and forward-thinking hotels are leveraging the latest trends in modern, automated software to deliver just that. Hotels that fail to adapt risk falling behind […]
List all room types to maximize bookings on the Expedia Group platform
When you’re trying to capture people’s attention online, the details matter. Eighty percent of travelers visit online travel agencies before making a purchase. As they scroll, they often seek out specific features like king beds or particular views. If your listing is missing details about your rooms—or missing room types entirely—you could be losing out […]
What are the best types of photos for my hotel’s online booking engine?
Your hotel’s online booking engine needs a variety of photos to attract guests and generate excitement for upcoming stays, so choose one like WebRezPro that allows you to create a slideshow for each room type. Here are the kinds of professionally taken pictures that should be featured there: The right selection of carefully curated images […]
Redefining Luxury for Modern Travelers: How Independent Hotels Can Compete Without Five Stars
Modern travelers aren’t chasing chandeliers anymore. They’re chasing meaning. Valets, spas, and concierges will always appeal to certain demographics, but those amenities no longer define a luxury property. Modern travelers are looking for features outside those of traditional luxury hotels, giving an important opportunity to independent properties to pounce on what only they can offer: […]
8 Common Front Desk Pain Points and How to Resolve Them
The front desk plays a pivotal role in shaping the guest experience–it’s the first point of contact on property. And you don’t get a second chance to make a great first impression… Despite the best intentions, operational challenges can disrupt your welcome, creating unnecessary friction that results in extended wait times, grumpy guests, and negative […]
How Ordinary Hotels Can Offer Extraordinary Experiences
Providing unique experiences enables hotels to stand out in an increasingly competitive market. Some luxury and boutique properties are extraordinary experiences in themselves—like our client Ancient Lore Village, where guests can stay in their very own leprechaun lair—and others reinforce their brand by providing exclusive activities and excursions. However, you don’t have to be made […]
Capture More Bookings with Expedia Mobile Promotions
Recent research by Expedia Group revealed that 71% of travelers visit online travel agencies, like Expedia, on mobile devices during their path to purchase, compared to 36% of travelers who visit a hotel site on a mobile device. And they’re not just looking—consumers convert on mobile too, with 34% of them booking on a mobile […]
When Should Hotels Offer Discounts to Boost Revenue?
Usually, it makes sense to sell your rooms for the highest price possible without oversacrificing occupancy. Though hospitality at its core is about people, making money is essential to keeping your doors open and providing memorable guest experiences. However, there are exceptions to this general rule—times when lowering your prices can serve your overall financial […]
Woody Island Resort
Relax by the sea at Woody Island Resort in Newfoundland. There’s hiking, biking, and birdwatching–check for bald eagles! Or you can head out on the water for a glimpse of the whales. Tours through the bay are available along with rowboats and kayaks if you plan on sticking closer to shore. Woody Island Resort has […]
3 More Sleeps! How to Upgrade the Pre-Arrival Experience
Exceptional service doesn’t wait until check-in—it should begin the moment travelers start envisioning their getaway. From the first spark of inspiration and destination research to making a booking and eagerly counting down the days, the guest experience starts long before they arrive. Yet in pursuit of delivering exceptional on-site service, the pre-arrival experience is often […]
5 Cool Features That Set WebRezPro’s Booking Engine Apart
WebRezPro Property Management System (PMS) comes equipped with a user-friendly, fully integrated booking engine that allows properties to accept direct online reservations—without paying commission fees. Reservation information flows directly into the PMS, eliminating manual data entry while preventing overbookings and other errors. But this booking engine delivers far more than standard functionality. Beyond its brand-customizable […]
Unlock the Power of Your PMS with a Customer Data Platform
***Guest post from Ascent360, a WebRezPro partner*** Every single interaction a guest has with your property—from pre-booking to post-check-out—contains powerful insights. These moments tell a story about your guests’ preferences, behaviors, and buying patterns. Today’s travelers expect personalization. They want timely, relevant offers that align with their habits and interests. But to deliver that kind […]
How to Target Your Hotel’s Email Marketing More Effectively
With AI, social media, messaging apps, and more at your fingertips, email may seem like a Stone Age method of guest communication. After all, it was invented in the 1970s. You may as well carve your offer on a tablet and carry it to the next town, right? Wrong! Email is still a relevant, impactful […]
What to Cover in Your Digital Guest Agreement
Your digital guest agreement is key to smooth check-ins—setting clear expectations, minimizing misunderstandings, and laying the foundation for a great stay. From hotel policies to check-in instructions, it should communicate important terms of the stay, so guests understand what’s expected of them. WebRezPro includes customizable guest agreements that can be used for hotel guest self […]
Osage Creek Lodge
Escape to the Ozarks at Osage Creek Lodge. Located in Eureka Springs, Arkansas, the lodge has easy access to shops, galleries, a vibrant local food scene… and, of course, gorgeous mountain hikes! Pet-friendly rooms are available if you want to take your furry friend. Osage Creek Lodge has chosen our cloud-based WebRezPro Property Management System […]
An Independent Hotelier’s Guide to Booking Pace
Getting guests through your doors isn’t just about luck; it’s about understanding patterns, planning ahead, and making smart moves. Rather than crossing your fingers and hoping for the best, use your data to show you the way. In addition to occupancy, ADR, and RevPAR, there’s another key metric that reveals whether your pricing and operational […]
Three Steps to Get Guests to Book Direct
While balanced distribution across OTA, GDS, metasearch, and direct channels is key to your property’s visibility and profitability, direct bookings are the most valuable. As of 2024, direct website bookings made an average of $519 per reservation compared with an OTA average of $320. Because direct bookings involve no commission fees, they’re generally more profitable. […]