Essential Tech Solutions Every Hotel Should Have
With so many modern tech solutions available, it can be difficult for hoteliers to determine which are flash-in-the-pan and which will truly streamline operations and enhance the guest experience at their unique property. What do guests genuinely desire, and what will they ignore because it’s unnecessary, complicated, or unnecessarily complicated? If hoteliers jump to add […]
What Do Guests Want From Your Online Booking Engine?
From bookings to in-room amenities, guests expect a modern, tech-enabled stay that provides convenience and comfort. Self-service options are increasingly in demand, and online bookings are at the top of the list. An online booking engine not only helps grow your profits and save staff time, it’s incredibly convenient for guests—but only if it delivers […]
What online booking channels are best to sell my hotel inventory?
There are a wide variety of online channels—your website, OTA, GDS, and metasearch—where you can sell your hotel’s inventory. Which channels are best depends on your unique property and the guests it serves. Different types of guests search for rooms on different channels, so you should know your audience before making any decisions. To help […]
3 Ways Your Cloud PMS Upgrades the Guest Experience
Modern properties must embrace robust technology to elevate and streamline the guest journey. The days of guests arriving by horse and buggy to sign a ledger, paying cash no less, are long behind us. Today, technology is a crucial partner, enabling hoteliers to automate operations, enhance communication, simplify transactions, and optimize housekeeping. At the heart […]
5 Top Tech Trends Elevating Hotel Businesses
Today’s hoteliers must embrace robust, innovative technology to satisfy guests and streamline every aspect of their business, from seamless payments to self check-in. Guests expect convenience and personalization at each touchpoint, and forward-thinking hotels are leveraging the latest trends in modern, automated software to deliver just that. Hotels that fail to adapt risk falling behind […]
Redefining Luxury for Modern Travelers: How Independent Hotels Can Compete Without Five Stars
Modern travelers aren’t chasing chandeliers anymore. They’re chasing meaning. Valets, spas, and concierges will always appeal to certain demographics, but those amenities no longer define a luxury property. Modern travelers are looking for features outside those of traditional luxury hotels, giving an important opportunity to independent properties to pounce on what only they can offer: […]
How Does an All-in-One PMS Save Hoteliers Time and Money?
A modern all-in-one property management system (PMS) is key to success for any lodging operation. This unified platform enables you to oversee every aspect of your property, from the front desk to the back office. And by automating routine tasks, it simplifies workflows, reduces costs, and frees staff to focus on what matters most: your […]
How to Pick the Best Guestroom Access Solution for Your Independent Hotel
When it comes to modernizing hotel operations, your guestroom access solution is key (pun intended) to balancing security, efficiency, and guest experience. But with so many options—from traditional key cards to PIN codes to mobile keys and even biometric access—it can be hard to know what’s right for your independent property. To help you make […]
8 Ways to Tell If Your Hotel Tech Is User Friendly
Hotel technology is designed to streamline operations, enhance the guest experience, and drive revenue—but that’s only the case if it’s user friendly! Ease of use is critical for both staff and guests. As of 2022, 73 percent of guests said they were likely to revisit a hotel that satisfied their technological needs… It really does […]
What is a GDS and Does My Hotel Need It?
GDS stands for global distribution system and is essentially a central reservation system for hotels, airlines, rental car companies, cruise lines, and other travel services worldwide. A GDS network puts your property in front of travel agents, corporate travel managers, and OTAs, and the importance of these networks is growing. More than half of global […]
7 Ways to Future Proof Your Hotel
The key to success for any business is staying relevant, and hotels are no exception. In a world where guest expectations are constantly evolving, lodging operators must adapt to remain competitive and memorable. Whether it’s upgrading your décor or embracing technology, staying ahead of trends is essential to delivering exceptional experiences that keep guests coming […]
WebRezPro Ranks 2nd in Hotel Tech Report’s Best Places to Work 2025
We’re excited to announce that WebRezPro has ranked in second place on Hotel Tech Report’s 10 Best Places to Work list, rising above stiff competition for the fourth year running. Ten winners are chosen from a pool of over 2,000 software companies, based on five criteria: WebRezPro scored a 10/10 in each category. Every year, […]
Hospitality Trends for the New Year
Many people make New Year’s resolutions for their personal lives, so why not for your business too? With 2025 just around the corner, resolve to harness hospitality trends that reflect your guests’ needs to elevate your property’s stay experience and bottom line. Bleisure Travelers and Workcations A blend of business and leisure, bleisure was coined […]
10 Crucial Things to Consider When Acquiring a Hotel
Acquiring a hotel is an exciting endeavor! It’s also a significant investment not only in terms of money but in terms of time and other resources. Before making commitments, you need to be sure that the return on your investment will be worth it. The good news is that 82.5 percent of food service and […]
Not Just a Pretty Room: Selling an Experience
From Baby Boomers to Gen Z, today’s travelers want more than a standard room to sleep in—they want a stand-out experience backed by convenience, luxury, and personalized customer service. When shopping for a place to stay, guests seek properties that give them something to connect to emotionally, such as a unique story or the promise […]
How hospitality operators can use AI to work smarter, not harder
***Guest post from Breezeway, a WebRezPro partner*** In today’s rapidly evolving digital landscape, hospitality businesses are constantly seeking innovative ways to enhance their operations, streamline processes, and deliver exceptional customer experiences. With the advent of Artificial Intelligence (AI), lodging operators now have a powerful tool at their disposal to achieve these goals and stay competitive […]
How to Break Barriers to Hotel Tech Adoption
Modern hotel technology can streamline operations, increase revenue, and enhance the guest experience like never before. But investing in new tech can be intimidating, and barriers to adoption can make it seem out of reach… There are costs to consider… People won’t know the new system… Then you have the hassle of transferring your data… […]
What’s Hot in Hotel Tech
Is your hotel technology making things smoother than a well-made bed? If not, it may be time for an upgrade! We’re not talking about flashy bells and whistles. The hottest hotel tech streamlines operations and removes bumps for guests. From smart tech to self-service solutions, let’s take a look at innovations that can help your […]
A Hotelier’s Guide to Training Employees on New Tech
Having a modern, feature-rich tech stack isn’t enough to streamline operations and increase revenue. You also need employees who know how to use it, not employees who sit in front of it, slack-jawed, and wonder what they possibly did to deserve this (we’ve all been there). If employees struggle with your new and improved tech, […]
How to Build the Best Hotel Tech Stack
When it comes to finding the perfect hotel software to power seamless operations and guest experience, there’s no one-fits-all solution. That’s because when it comes to delivering a great guest experience, every property is unique. From location and services to style and staff, every property offers something different—and has its own operational requirements for driving […]
5 Cool WebRezPro Features You Might Not Know About
A property management system, even an easy-to-use one like WebRezPro, may have such a variety of features that it’s hard for you to get to know every aspect. As busy hoteliers, you don’t always have time to sit down with it and really poke around. After all, you have guests to take care of! To […]
Travel Trends and Guest Expectations by Generation
It’s a tall order to find common ground in a group of people born between 1946 and 2012. Spanning four generations, Baby Boomers, Gen X, Gen Y/Millennials, and Gen Z play influential roles in shaping the travel industry for different reasons. Much of what you do to target a specific generation will invariably appeal to […]
How Hotels Use AI to Serve Guests Better
If you had mentioned Artificial Intelligence in relation to the hotel industry a few years ago, robots behind the front desk would likely come to mind. While 2020 saw the novelty of robot butlers, AI today is quite different—and astounding! Let’s define what AI is for hotels and explore how hotels can leverage it for […]
Boutique Hotel Trends to Watch
With travel demand, labor shortages, and operating expenses increasing simultaneously, it’s a challenge for independent hoteliers to uphold service standards while working harder than ever. Watching and implementing current hotel trends enables hoteliers to find new ways to streamline operations, even as they elevate guest experience and maximize profit. Read on for important boutique hotel […]