How Does an All-in-One PMS Save Hoteliers Time and Money?
A modern all-in-one property management system (PMS) is key to success for any lodging operation. This unified platform enables you to oversee every aspect of your property, from the front desk to the back office. And by automating routine tasks, it simplifies workflows, reduces costs, and frees staff to focus on what matters most: your […]
The Power of Personalized Upsells
Personalization is key to success across a variety of industries. In fact, 80 percent of customers are more likely to do business with brands that deliver a personalized experience. This is especially true for hospitality. Exceptional stays are created by recognizing each guest as a valued individual, not simply a room number—from the warm welcome […]
How Ordinary Hotels Can Offer Extraordinary Experiences
Providing unique experiences enables hotels to stand out in an increasingly competitive market. Some luxury and boutique properties are extraordinary experiences in themselves—like our client Ancient Lore Village, where guests can stay in their very own leprechaun lair—and others reinforce their brand by providing exclusive activities and excursions. However, you don’t have to be made […]
Capture More Bookings with Expedia Mobile Promotions
Recent research by Expedia Group revealed that 71% of travelers visit online travel agencies, like Expedia, on mobile devices during their path to purchase, compared to 36% of travelers who visit a hotel site on a mobile device. And they’re not just looking—consumers convert on mobile too, with 34% of them booking on a mobile […]
When Should Hotels Offer Discounts to Boost Revenue?
Usually, it makes sense to sell your rooms for the highest price possible without oversacrificing occupancy. Though hospitality at its core is about people, making money is essential to keeping your doors open and providing memorable guest experiences. However, there are exceptions to this general rule—times when lowering your prices can serve your overall financial […]
How to Create an Inclusive Hotel Brand: From Good Intentions to Good Business
A guest rolls up to your hotel entrance, but instead of struggling with heavy doors, they glide effortlessly up the ramp. That same ramp that is crucial to wheelchair users also helps parents with strollers, guests recovering from injuries, travelers toting heavy luggage, and anyone else with mobility challenges. One thoughtful design choice, multiple beneficiaries—that’s […]
Low-Cost Experiences Hotels Can Offer on a Budget
Though luxurious amenities such as spa treatments, personalized soaps (locally made, of course), and even aromatherapy butlers help create a great guest experience, they can also cost significantly more to provide. If you’re operating an economy hotel with a thinner profit margin, expensive additions like these may be out of your reach. Luckily, most guests […]
3 More Sleeps! How to Upgrade the Pre-Arrival Experience
Exceptional service doesn’t wait until check-in—it should begin the moment travelers start envisioning their getaway. From the first spark of inspiration and destination research to making a booking and eagerly counting down the days, the guest experience starts long before they arrive. Yet in pursuit of delivering exceptional on-site service, the pre-arrival experience is often […]
5 Cool Features That Set WebRezPro’s Booking Engine Apart
WebRezPro Property Management System (PMS) comes equipped with a user-friendly, fully integrated booking engine that allows properties to accept direct online reservations—without paying commission fees. Reservation information flows directly into the PMS, eliminating manual data entry while preventing overbookings and other errors. But this booking engine delivers far more than standard functionality. Beyond its brand-customizable […]
Unlock the Power of Your PMS with a Customer Data Platform
***Guest post from Ascent360, a WebRezPro partner*** Every single interaction a guest has with your property—from pre-booking to post-check-out—contains powerful insights. These moments tell a story about your guests’ preferences, behaviors, and buying patterns. Today’s travelers expect personalization. They want timely, relevant offers that align with their habits and interests. But to deliver that kind […]
How to Target Your Hotel’s Email Marketing More Effectively
With AI, social media, messaging apps, and more at your fingertips, email may seem like a Stone Age method of guest communication. After all, it was invented in the 1970s. You may as well carve your offer on a tablet and carry it to the next town, right? Wrong! Email is still a relevant, impactful […]
What to Cover in Your Digital Guest Agreement
Your digital guest agreement is key to smooth check-ins—setting clear expectations, minimizing misunderstandings, and laying the foundation for a great stay. From hotel policies to check-in instructions, it should communicate important terms of the stay, so guests understand what’s expected of them. WebRezPro includes customizable guest agreements that can be used for hotel guest self […]
An Independent Hotelier’s Guide to Booking Pace
Getting guests through your doors isn’t just about luck; it’s about understanding patterns, planning ahead, and making smart moves. Rather than crossing your fingers and hoping for the best, use your data to show you the way. In addition to occupancy, ADR, and RevPAR, there’s another key metric that reveals whether your pricing and operational […]
Three Steps to Get Guests to Book Direct
While balanced distribution across OTA, GDS, metasearch, and direct channels is key to your property’s visibility and profitability, direct bookings are the most valuable. As of 2024, direct website bookings made an average of $519 per reservation compared with an OTA average of $320. Because direct bookings involve no commission fees, they’re generally more profitable. […]
Dynamic Pricing and Loyal Guests: Will It Scare Them Away?
***Guest post from RoomPriceGenie, a WebRezPro partner*** There’s a saying: “You know you’re priced right when your customers complain—but still buy.” While not exactly the warmest sentiment, it reflects a real-world truth: pricing is a balancing act between maximizing revenue and maintaining guest trust. For many hoteliers, especially those who pride themselves on guest loyalty, dynamic […]
Hôtellerie Puamun Aguanish
Pull off the road and enjoy a stay at Hôtellerie Puamun Aguanish. Located in Natashquan, Quebec, it’s where modern comfort meets indigenous cultural richness. Fat bikes and canoes are both available for rental so you can get outside and explore. Hôtellerie Puamun Aguanish has chosen our cloud-based WebRezPro Property Management System to help run their […]
How to Manage OTA Bookings and Commissions Profitably
Listing your property on online travel agency (OTA) channels increases visibility and revenue—but it comes at a cost. And if you’re managing OTA bookings manually, it can cost you even more. Manually consolidating data between your property management system (PMS) and OTA channels is inefficient and prone to error. Mistakes lead to guest dissatisfaction, billing […]
Getting to Know WebRezPro: Key Reports
Smart hoteliers know that tracking hotel reservations, rooms, and revenue is essential to running an efficient operation and making informed decisions that drive success. Yet many lodging operators still spend hours manually gathering data and building spreadsheets. There’s a better way. Automated property management systems (PMS) like WebRezPro centralize data from across departments in real […]
Harris Sea Ranch Beach Hotel
Book yourself a beach stay at Harris Sea Ranch Beach Hotel. Located in Hampton, New Hampshire, this property is situated along the boardwalk overlooking the Atlantic Ocean. Rooms come with kitchenettes, Wi-Fi, and cable TV (and coffee for when your kids bounce you out of bed!). Harris Sea Ranch Beach Hotel has chosen our cloud-based […]
How to Pick the Best Guestroom Access Solution for Your Independent Hotel
When it comes to modernizing hotel operations, your guestroom access solution is key (pun intended) to balancing security, efficiency, and guest experience. But with so many options—from traditional key cards to PIN codes to mobile keys and even biometric access—it can be hard to know what’s right for your independent property. To help you make […]
Happy Guests, Healthy Bottom Line: The Link Between Operations and Revenue
***Guest post from IDeaS, a WebRezPro partner*** Elevating guest satisfaction and protecting profitability are top of mind for any hotelier. These goals are often perceived to be at odds—a perpetual tug of war between what’s best for your bottom line and what’s best for your guests. However, a seamless integration between a hotel’s Revenue Management […]
How Independent Hotels Can Cater to Solo Travelers
If the term ‘solo travel’ conjures a vision of backpackers in a youth hostel, you may need to update your definition! While solo travel certainly attracts adventurous types, it’s no longer a niche pursuit but a movement. According to Airbnb, searches for solo travel have increased by 90% from last year, and Forbes says solo […]
Congrats to Our WebRezPro Clients Named Tripadvisor’s “Best of the Best” 2025
Each year Tripadvisor announces the “best of the best” accommodation choices around the globe based on ratings and reviews over twelve months. Chosen by the true decisionmakers— the guests—these winners have reached the top one percent of Tripadvisor listings. We’re excited to share that several WebRezPro clients are among them in 2025! Though we’re proud […]
8 Ways to Tell If Your Hotel Tech Is User Friendly
Hotel technology is designed to streamline operations, enhance the guest experience, and drive revenue—but that’s only the case if it’s user friendly! Ease of use is critical for both staff and guests. As of 2022, 73 percent of guests said they were likely to revisit a hotel that satisfied their technological needs… It really does […]