Hotel Guest Satisfaction is higher than Ever – How Satisfied are Your Guests?
According to research firm J.D. Power’s 2014 North America Hotel Guest Satisfaction Index Study℠, hotel guest satisfaction is at a record high. In fact, with overall satisfaction averaging 784 points (out of 1,000) in 2014, guest satisfaction is up 27 points from 2012. The study, now in its 18th year, measures satisfaction with the entire […]