WebRezPro PMS Features
Everything You Need in One System
From the front desk to the back office, WebRezPro streamlines and unifies your daily workflows in a single, intuitive dashboard, helping your team work more efficiently, elevate the guest experience, and drive revenue.
Front Desk
Simplify daily workflows and deliver a seamless guest experience from booking to check-out.
- Easy Reservation Management: Simply drag and drop bookings on an interactive tape chart while managing nightly reservations, hourly stays, virtual units, gift vouchers, and waitlists.
- Automated Email Communications: Send automated confirmation emails and other pre-arrival/post-stay templates.
- Paperless Check-In: Offer contactless digital agreements and mobile signature capture.
- Flexible Folio & Billing Controls: Easily split folios, post POS/ancillary charges, and process secure payments directly within the system.
- Guest & Group Management: Track guest profiles and loyalty points, and manage group room blocks.
- Front Desk Alarms: Set alarms and reservation reminders so nothing slips through the cracks.
Booking Engine
Drive direct, commission-free reservations with a fully integrated, mobile-responsive booking engine tailored to any property type—from hotels and B&Bs to vacation rentals, campgrounds, and hostels.
- Commission-Free Direct Bookings: Keep 100% of your website revenue with zero booking fees or commissions.
- Customizable Branding: Seamlessly match your website’s look and feel with property logos, brand colors, and seasonal photo slideshows.
- Conversion-Driving Search Features: Engage bookers with interactive maps, availability calendars, room filters, and strike-through pricing for special offers.
- Add-ons & Packages: Boost revenue by offering packaged experiences or add-on amenities and services right within the booking flow.
- Embedded Payments: Process deposits and payments securely online.
- Self-Serve Guest Portal: Allow guests to log in to view, modify, or manage their upcoming reservations and gift vouchers.
Payments
Simplify payments with WebRezPay, a fully embedded credit card processing solution powered by Fullsteam and built directly into WebRezPro.
- Embedded Payment Processing: Complete credit card and debit transactions directly within guest reservations without third-party systems or manual entry.
- Flexible Payment Methods: Accept contactless payments, chip (EMV), swipe, Apple Pay, and Google Pay both online and on-site.
- PCI Compliance & Breach Protection: Stay secure with included PCI compliance tools, EMV card-present fraud protection, and $100K in data breach coverage.
- In-House Support: Rely on a dedicated support team for all reservation, payment, and dispute management needs.
- Integrated Reporting & Settlement: Access real-time transaction reports, statements, and deposits with one click directly inside the PMS.
Guest Self Check-In
Streamline arrivals, elevate guest convenience, and reduce front desk queues with contactless self-service options.
- Digital Guest Agreements: Allow guests to agree to policies and complete check-in requirements online before arrival.
- Identity Verification & Payment Capture: Safely collect guest ID uploads, and process payments and deposits securely.
- Automated Guest Instructions: Automatically email self-check-in details and room assignment updates once registration is complete.
- Effortless Guest Management: Completed agreements automatically attach to reservation folios, while real-time reporting tracks outstanding check-ins.
- Keyless Entry Integrations: Sync with door lock partners to automatically issue digital keys or access codes directly to guests.
Rate Management
Maximize revenue and simplify pricing strategies with flexible rate structures and automated pricing controls.
- Flexible Rate Options: Easily configure package rates, corporate/negotiated rates, promo codes, online-only discounts, and child/extra-person pricing.
- Derived Rates: Save time by creating discounts and add-ons based on existing rates.
- Stay Restrictions & Overrides: Set minimum/maximum length of stay rules, closed-to-arrival/departure constraints, and quick rate overrides to optimize occupancy.
- Real-Time Rate Updates: Push rate updates instantly across your direct booking engine and connected OTAs to ensure rate parity.
- Yield Management Module (Optional): Set automated yield rules to adjust rates dynamically based on availability thresholds.
Housekeeping & Maintenance
Keep property operations running smoothly with real-time room status tracking and streamlined communication between your housekeeping team and the front desk.
- Automated Cleaning Schedules: Track daily cleaning schedules and stayover services based on real-time arrivals and departures.
- Dual Operational Views: Utilize a comprehensive desktop table view for supervisors to assign zones and manage schedules, paired with a mobile view for housekeepers on the floor.
- Real-Time Room Status Updates: Track clean, dirty, inspected, and out-of-order room statuses instantly across your property as work is completed.
- Custom Cleaning & Inspection Checklists: Create unit-type-specific checklists to ensure consistent cleaning and inspection standards across all room types.
- Maintenance Alarms: Add housekeeping notes and maintenance alarms directly to rooms so staff can log issues and track progress.
Group Booking Management
Simplify group bookings and event coordination with centralized tools for managing room blocks, rates, and master folios.
- Centralized Group Folios: Easily organize and manage reservations and rooming lists for a group under a master folio.
- Flexible Room Blocks & Rates: Allocate dedicated room blocks, set custom release dates, and create special rates for events and corporate groups.
- Flexible Billing: Route charges effortlessly between the group master folio and individual guest folios.
- Online Group Portal & Direct Booking: Allow attendees to book online using an access code, and give group organizers secure sign-in access to view summaries, add credit cards, and manage rooming lists directly.
- Quick Group Check-In & Check-Out: Process group arrivals and departures efficiently using streamlined bulk actions.
Accounting System
Streamline property accounting with a fully integrated, hospitality-specific accounting module.
- Full General Ledger & Tax Tracking: Track revenue, expenses, and accounts receivable while automatically calculating lodging taxes.
- Accounts Receivable & Invoicing: Easily track aging balances, search invoices, and email accounts directly from the system.
- POS Invoices: Create point-of-sale invoices for ancillary purchases by non-staying customers.
- Vendor Profiles & Purchase Orders: Manage vendor records, issue purchase orders, and track operational expenses.
- Automated Night Audit: Streamline end-of-day processes by balancing daily transactions, posting room charges, and rolling over the business date automatically.
Reports
Track performance and gain actionable insights with real-time, comprehensive hospitality reporting.
- Core Hospitality KPIs: Track critical performance metrics including occupancy rates, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR) via detailed statistical reports.
- Products & Services Sales: Monitor non-room revenue streams by tracking sales of ancillary services like add-ons, gift shop items, and pet fees.
- Custom Reports: Filter and sort reservation data by date range, room type, market segment, revenue source, user, and much more to get exact operational insights.
- Scheduled & Automated Delivery: Automatically generate and email key reports directly to managers or stakeholders on a recurring schedule.
- Data exports: Easily export report data to CSV format or print from the screen for offline sharing.
- Audit & Trail Logs: Monitor system activity, user edits, and financial adjustments with detailed changelogs.
Ready to Simplify Your Operations?
See WebRezPro in Action
Schedule a personalized demo with our team. We’ll walk you through the system and show you exactly how WebRezPro works for your property.