Managing Guest Expectations during a Labor Shortage
So many things have changed through the pandemic—and guest expectations are one of them. On one hand, guests are expecting the same types of experiences they once had. On the other hand, they have amped up their expectations of cleanliness, touchless technology, and timely digital communication. With these high expectations, how do hotels fare when […]
Century Casino & Hotel Cripple Creek
Located in the heart of Cripple Creek, Colorado, the Century Casino & Hotel Cripple Creek is a gaming, event, and dining hub that is also home to a 21-room boutique hotel! Guests can choose from a variety of room types including king and double queen rooms and suites that can sleep up to four guests. All […]