Healing Waters Resort & Spa
Healing Waters Resort & Spa offers guest rooms, suites and cabins, as well as an RV Park in Pagosa Springs, Colorado. Property amenities include a hot mineral water pool, a hot tub, a full-service spa, water fitness classes and more. Healing Waters Resort & Spa started using our cloud-based WebRezPro Property Management System this past summer and has […]
Cedar Lodge Motel
The Cedar Lodge Motel in Goderich, Ontario, offers 30 guest rooms equipped with modern amenities like an indoor swimming pool, a hot tub, a fitness room and wireless Internet access. This motel has just started using our cloud-based WebRezPro Property Management System to help with their daily operations. Visit their website to see how they’re […]
5 Ways to Turn OTA Lookers into Direct Bookers
There’s no denying that OTAs pack a powerful punch when it comes to online bookings. OTAs like Booking.com and Expedia have a potent arsenal of cutting-edge technology and massive marketing budgets behind their very successful distribution strategies; they boast online omnipresence with global consumer reach and seamless online bookings. While lodging operators understandably begrudge OTA […]
Drift Lodge & Fly Shop
The Drift Lodge & Fly Shop is located in Island Park, Idaho, just 17 miles from West Yellowstone and Yellowstone National Park. This lodge is home to 15 cabins, as well as a fly shop that also offers guided fishing tours. The Drift Lodge & Fly Shop has just started using our cloud-based WebRezPro Property […]
The Waddell Hotel
The Waddell Hotel is nestled on the banks of the Ganaraska River in Port Hope, Ontario. This beautifully restored historic hotel offers tastefully furnished guest rooms including some with fireplaces. The Waddell Hotel has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Check out their website to see how they’re using […]
The Inn at Pine Plains
The Inn at Pine Plains is located in Pine Plains, New York, and offers eight beautifully appointed rooms with en suite baths, including four one and two-bedroom suites. The inn offers a wide range of amenities including complimentary continental breakfast, free WiFi and air conditioning. The Inn at Pine Plains has just started using our cloud-based […]
A Smile Will Never Be Obsolete: How to Maximize Positive Employee-Guest Interactions
The 2015 J.D. Power North America Hotel Guest Satisfaction Index Study revealed that guest satisfaction reached a record high, driven by a significant drop in the number of guests who experienced a problem during their stay. The study found that staff interactions with guests have a huge impact on mitigating problems; there is a 50 […]
Customer Spotlight: Smithfield Station
We recently completed a WebRezPro case study about Smithfield Station — a landmark waterfront inn, restaurant and marina that boasts a picturesque setting on the banks of the Pagan River in historic Smithfield, Virginia. The 44-room property has a lot going for it: Virginia’s only lighthouse accommodations, an award-winning restaurant right on the water, and […]
Stevenson Inn & Spa
Stevenson Inn & Spa in Alliston, Ontario invites visitors to enjoy over 180 years of local history in this unique estate formerly owned by T.P. Loblaw. This property offers six historically appointed guest rooms, a heritage banquet hall, a private movie theatre, and a full-service organic day spa. Stevenson Inn & Spa has just implemented our cloud-based […]
Little Paradise Hotel
Little Paradise Hotel is an adults-only boutique property in Palm Springs, California, that offers luxury accommodations and a host of amenities including a saltwater outdoor pool, free WiFI, two furnished private patios for each room, a powerful misting system for hot days and individual well-appointed kitchens. This upscale hotel has chosen to use our cloud-based WebRezPro Property Management […]
Sproat Lake Landing
Sproat Lake Landing is a water-lover’s paradise just west of Port Alberni, on British Columbia’s Vancouver Island. This resort offers a wide range of amenities including a restaurant, an inn, a cafe & grocery, a liquor store and so much more. The Sproat Lake Inn boasts seven boutique guest rooms with upscale furnishings and stunning views of Sproat […]
Boost Revenue with Hotel Gift Certificates
Gift certificates (or gift vouchers or gift cards) are a very popular option when it comes to gift giving. To many people, a gift certificate is the ideal gift, allowing the recipient to choose what to spend it on and/or when. Hotel gift certificates hold a prepaid amount (or customer credit) for future use at […]
How a Cloud Property Management System Can Help Your Hotel Stand Out
Battling inefficient hotel management systems and processes takes time and focus away from guest service. Without the right technology, your property could stand out for all the wrong reasons — like long check-in lines, generic service and archaic amenities — or, at best, be just another run-of-the-mill hotel. To be something special and stand out […]
1202 Motor Inn
The 1202 Motor Inn in Beaver Creek, Yukon Territory, offers 13 guest rooms and 10 campsites, as well as a convenience store, WiFi and laundry facilities. Guests can choose from an array of room types including standard rooms, kitchenette suites and hostel rooms. The 1202 Motor Inn has chosen to use our cloud-based WebRezPro Property […]
Warren Lodge
The Warren Lodge is a 16-room hotel located in Warren, Vermont, at the foot of the Sugarbush Resort access road. Guests can choose between modern guest rooms and kitchenette suites, and there is a year-round outdoor hot tub for guest use! The Warren Lodge has just started using our cloud-based WebRezPro Property Management System to help with […]
Falcon Trails Resort
Falcon Trails Resort is located in Falcon Lake, Manitoba, and offers 18 cabins and suites on the shores of Falcon and High Lake in Whiteshell Provincial Park. Some of the cabins have private hot tubs, while others have docks with canoe usage! This property started using our cloud-based WebRezPro Property Management System this past winter and has […]
How Hotels Can Make the Most of User-Generated Content
Thanks to the mobile web and social media, travelers are sharing their travel experiences more than ever; in fact, one recent study found that 97 percent of Millennials post to social media while traveling. That user-generated content (UGC) — the photos, tweets, posts and reviews travelers share on social media, review websites and blogs — […]
Yellowstone River Inn
The Yellowstone River Inn is located in Glendive, Montana, and is just a short drive from Makoshika State Park. This dog-friendly motel offers comfortable guest rooms equipped with free WiFi, refrigerators and microwaves. The Yellowstone River Inn started using our cloud-based WebRezPro Property Management System to help with their daily operations this past spring, and has recently started […]
Primrose Inn & Suites
The Primrose Inn & Suites is located in Chino Valley, Arizona, and provides accommodation in eight guest rooms and suites and 19 RV sites! This family-run inn has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations. Visit their website to see how they’re using WebRezPro’s integrated web reservation software to […]
Fox Hollow Resort
Fox Hollow Resort is located on Possum Kingdom Lake near Graham, Texas, and offers newly renovated year-round one- and two-bedroom cabins, as well as RV hookups and an on-site restaurant. Fox Hollow Resort has just started using our cloud-based WebRezPro Property Management System to help with their operations! Visit their website to see how they’re using WebRezPro’s […]
Futuristic Hotel Technology That’s Here Now
Technology is progressing at a rapid pace; in the hospitality industry, big hotel chains like Starwood are currently testing some space-age gadgetry that could come straight from a sci-fi movie. You probably wouldn’t guess that visiting a hotel chain’s headquarters would be like getting a peek into Batman’s Batcave, but that’s kind of what it […]
Summit at Grande Rockies
The Summit at Grande Rockies in downtown Canmore, Alberta, in the Canadian Rockies, offers condo hotel suites with spacious layouts and two-storey floor plans and a host of amenities like full kitchens, steam showers and gas fireplaces. The Summit at Grande Rockies has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day […]
Glacier House Resort
Glacier House Resort is located near beautiful Revelstoke, British Columbia, and offers a true backcountry feel. Besides 26 modern guest rooms and cozy log cabins, the resort also boasts an indoor swimming pool, a sauna, a hot tub and a restaurant and bar. The Glacier House Hotel & Resort has just started using our cloud-based […]
The Lowdown on Upselling: Good for Your Hotel, Good for Your Guests
From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to enhance the customer experience and maximize revenue on existing sales. We’re talking about airlines offering seat upgrades and wine to enhance a flight, or the McDonald’s® server asking, “Do you want fries with that?” While not all upselling efforts are […]