Cloud PMS: Made for Our Culture of Immediacy
Whether we like it or not, the mobile Internet has brought a culture of immediacy into our lives. We want what we want now! From fast food to online shopping, we want drive-thru coffee, immediate responses to our emails and text messages, and the ability to research our next vacation on our mobile device whenever […]
Top 10 Ways to Attract More Families to Your Hotel
Are you doing enough to attract families to your hotel? How can you promote your hotel to stand out from the noise on the Web and be a real family-friendly contender? We recently blogged about how to attract more guests to your hotel in general, but there are some specifics strategies geared toward families. Don’t […]
The Double-Edged Sword of Overbooking
To overbook or not to overbook? Overbooking is a bit of a gamble, but, if played right, can be a successful technique for maximizing occupancy and revenue. A well-forecasted overbooking strategy can fill rooms that would otherwise have gone empty due to no-shows and last-minute cancellations. On the flip side, if you overshoot your overbookings, […]
Fire Mountain Lodge
Situated in beautiful Canmore, Alberta, in the Canadian Rockies, Fire Mountain Lodge offers 19 modern suites equipped with full kitchens, patios or balconies, in-suite laundry facilities and cozy fireplaces. Additional amenities include a fitness centre, an outdoor hot tub, private covered parking and free WiFi. This stunning mountain property has chosen our cloud-based WebRezPro Property […]
10 Ways to Avoid Hotel Hell and Attract More Guests to Your Hotel
Shoulder season is upon us; it’s time to wash the windows, shine up the silver and do all those other little things you don’t have time for during high season. It is also time to evaluate your hotel and make changes so you attract more guests all times of the year. The time is now […]
Online Hotel Bookings Continue to Rise: How to Get Your Due Share
According to data recently released by the TravelClick North American Distribution Review, online channels continue to lead hotel bookings. In the second quarter 2014, OTAs experienced the largest increase in bookings, up 12 percent over last year, followed by brand.com bookings with a 6.9 percent increase, and then the GDS channel with 2.9 percent. (Read […]
Masthead Resort & Cottages
The Masthead Resort & Cottages is located in beautiful Provincetown, Massachusetts, and offers stunning Cape Cod views. A range of accommodation is available including waterfront cottages, two-bedroom suites and efficiencies. The Masthead Resort & Cottages has just started using our cloud-based WebRezPro Property Management System to help manage their 19 units. Visit their website to see WebRezPro’s […]
The Dos and Don’ts of Handling Negative Reviews
So you’ve used your social listening tools and come across some stellar reviews for your hotel. But just as you are mid back pat, there it is: the negative review, looming like a dark shadow. For those of us who pour our soul into our work, this can be as painful as a dagger in […]
Bring On Group Bookings!
As the busy summer begins to wind down here in North America, lodging operators may be pondering ways to keep the momentum going. (Or perhaps you’re just breathing a sigh of relief!) Shoulder and low seasons present a challenge in terms of maintaining occupancy rates and, while you may appreciate a respite after the peak-season […]
Cusheon Lake Resort
Situated on Cusheon Lake on Salt Spring Island in beautiful British Columbia, Canada, this charming resort offers 14 modern and spacious log cabins and two cedar chalets. The lake is the second largest lake on the island and the resort itself occupies four acres. Cusheon Lake Resort has just started using our cloud-based WebRezPro Property Management System to help […]
Let’s Get Personal: Guest Personalization for Guest Retention
Everything is personalized these days: from your iPhone case to your Facebook settings, to Google algorithms ranking results to suit your location and previous searches. Even ordering a coffee at Starbucks has become an art in individualization. It comes as no surprise, then, that guests expect this kind of personalization in their hotel stays. And […]
The Pines Cottages
The Pines Cottages is located just six miles from downtown Asheville, North Carolina, and eight miles from the Biltmore Estate! This charming property offers one- and two-bedroom detached cottages with fully-equipped kitchens, including some that are pet-friendly. The Pines Cottages has just started using our cloud-based WebRezPro Property Management System and you can see our integrated web reservation software in […]
Hotel DeOro
Located in the heart of historic downtown Lillooet, British Columbia, Hotel DeOro is one of the best accommodation options in the city. The hotel features an on-site coffee lounge, free wireless Internet access, air-conditioned guest rooms and a seasonal complimentary continental breakfast. This property has just started using WebRezPro to help with their day-to-day operations. You can […]
Social Listening Tools: What are People Saying About You?
In 6 Tips for Doing Social Customer Service Right, we recommend using social listening tools (also known as social media listening tools or social media monitoring tools) to ensure you don’t miss any direct social media mentions and also to catch indirect mentions for providing excellent customer service. But what is a social listening tool, […]
Distinctive Inns of Kingsville
Distinctive Inns of Kingsville is comprised of three separate inns – Inn31 Pub Suites at JACKS Gastropub, Inn136 Guest Suites at Heart & Soul Guest House and Inn15 Brewery Suites at Banded Goose Brewing Company. These properties have just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations! You can […]
Firelight Camps
Enjoy an elevated camping experience at Firelight Camps in Ithaca, New York! This accommodation provider offers graceful safari tents that are furnished for comfortable overnight stays. The campground is situated on the grounds of the iconic La Tourelle Hotel. This property has chosen WebRezPro Property Management System to help with their daily operations! You can […]
Pinecrest Chalet
The Pinecrest Chalet is a year-round family resort in Pinecrest, California, that offers a selection of spacious chalets that range in size from one to four bedrooms, as well as cozy cottages, lodge rooms and RV hookups. The resort is a unique venue and an ideal destination for weddings, family reunions, and corporate and organizational retreats. In addition, there are summer adventure programs for children […]
The Lodge at Blue Lakes
The Lodge at Blue Lakes is a beautiful 20-room property in Upper Lake, California. Accommodation is provided in lakeside or mountainside rooms and some rooms have kitchens or Jacuzzis. The lodge also specializes in hosting weddings and other special events on their beautiful grounds. The Lodge at Blue Lakes has just started using our cloud-based […]
Mont Blanc Ski Resort
Mont Blanc Ski Resort is located just a 1.5-hour drive from Montreal, Quebec, and is a true vacation destination year-round! This family-run resort offers 79 hotel rooms and suites and a host of amenities like an indoor pool, on-site dining and a full-service spa. This resort has just started using our cloud-based WebRezPro Property Management System to help with their day-to-day […]
Frontenac Club Inn
The Frontenac Club Inn is ideally situated in the heart of historic downtown Kingston, Ontario, just one block from Lake Ontario. This charming inn has 15 stunning guest rooms and has just started using our cloud-based WebRezPro Property Management System to help run their property! Visit Website
Hotel Guest Satisfaction is higher than Ever – How Satisfied are Your Guests?
According to research firm J.D. Power’s 2014 North America Hotel Guest Satisfaction Index Study℠, hotel guest satisfaction is at a record high. In fact, with overall satisfaction averaging 784 points (out of 1,000) in 2014, guest satisfaction is up 27 points from 2012. The study, now in its 18th year, measures satisfaction with the entire […]
Fill More Beds with a Hostel-friendly PMS
Typically smaller in both size and revenue when compared to a hotel, a hostel is no less in need of an effective property management system (PMS) that makes business more efficient, more profitable and much less stressful. In fact, hostels are especially in need of a modern PMS; with complex inventory (private rooms, single-sex and […]
Hoosville Hostel
The Hoosville Hostel in Florida City features a friendly, laid-back, rustic atmosphere and is the ideal location for day-tripping all of South Florida’s attractions like the Everglades National Park, the Keys and Miami. The hostel offers 52 dorm rooms and eight private rooms and has just started using WebRezPro Property Management System to help with their day-to-day operations! […]
Sandpiper Resort
Secluded on a 160-acre waterfront estate in Harrison Mills, British Columbia, Sandpiper Resort is a grand, English-style manor that was converted into a boutique resort. Accommodation is provided in beautiful inn rooms and four charming cottages. This property has just started using our cloud-based WebRezPro Property Management System to help run their resort! See WebRezPro’s […]
