PMS Software Blog
Hospitality software, technology & trends
Explore the latest trends in hospitality technology. The WebRezPro PMS software blog provides hoteliers, innkeepers and property managers with actionable tips on how to improve occupancy rates, guest satisfaction, and the bottom line, as well as success stories from our global client base.
How an Automated Property Management System Streamlines Bookings for Independent Hotels
Independent hotels receive reservations from a variety of sources, including the property website, third-party channels (OTA, GDS, etc.), and even by phone or email. An automated property management system like WebRezPro PMS makes overseeing these bookings efficient by ensuring that rates, availability,
Featured Hotel Website Design: New Denver Lodge
Our WebRezPro design team recently had the pleasure of redesigning the New Denver Lodge website to capture the vision of this exceptional property and deliver a flawless user experience across devices. From inspiration to booking, a modern, mobile-first hotel website design is
How Can Independent Hotels Deliver Personalized Stays Without Extra Work?
Today’s guests expect to be treated as more than a generic room number. According to recent research from Skyscanner, 66 percent of travelers say they expect tailored recommendations and personalized offers based on their preferences when booking a stay. However, delivering this
8 Essential Hotel Loyalty KPIs: How to Measure and Improve Guest Retention
Measuring the strength of your guest relationships is critical to the success and stability of your property. Loyal guests not only provide revenue you can rely on year after year, they spend more once they trust you to deliver value (67 percent
Hotel Post-Stay Email Essentials: Templates & Timing to Boost Loyalty
By leveraging automated email tools within your property management system (PMS), you can streamline your post-stay email strategy while personalizing communication through the power of guest data. Keep reading to discover four essential post-stay emails your hotel should send, what to say,
The Regenerative Hospitality Movement: How Independent Hotels Can Lead the Way
Regenerative tourism is quietly reshaping what success looks like in hospitality—and for independent hoteliers, it’s opening the door to a more profitable, place-connected way of doing business. The Shift from Sustainability to Regenerative Hospitality In the winter of 2021, on a remote
Summer Is Here! Survival Guide for Independent Hoteliers
Guest post from RoomPriceGenie, a WebRezPro partner At a Glance Busy periods bring maximum revenue potential but stretch independent hotels to their limits. This practical hotel peak-season management guide outlines five critical areas—pricing, team readiness, technology, guest experience, and performance tracking—that independent
How to Create a Seamless Mobile Guest Experience at Your Hotel
Since the pandemic, guests expect self-service options they can access from their mobile device. With more and more reservations occurring on mobile and a full 70 percent of American travelers preferring self check-in, a streamlined digital journey is an expectation, not a
How to Improve Hotel Guest Communication: 6 Essential Emails to Automate
Clear communication is vital between hoteliers and their guests. You can’t arrange a single stay without it, let alone build loyalty. Hoteliers must send timely, accurate property information, including offers and special promotions, that prioritizes the guest and reinforces their confidence to
How to Increase Hotel Guest Retention: A Guide to Managing VIP & Repeat Guests
Repeat guests form the backbone of the hospitality industry and ensure your business thrives in a competitive, ever-changing marketplace. Building a loyal client base is worth your while; bringing in a new customer is five to seven times as expensive as preserving
Featured Hotel Website Design: Beau Rivage Motel
Our WebRezPro design team was excited to develop a new website for Beau Rivage Motel that highlights their ideal Old Orchard Beach (OOB) location and provides a smooth booking journey for summer travelers. For a classic seaside property, a modern, mobile-first hotel
Hotel Data Security Checklist: What You Can Do to Protect Guest Data This Busy Season
As hoteliers gear up for the high season, hotel data security must stay top of mind. Cybercriminals target hotels when they’re busy; in a fast-paced environment, staff are more likely to miss red flags. From computer viruses to compromised credit cards to
What Are the Most Important Features of a Property Management System?
Your property management system (PMS) is the command center of your property from which day-to-day operations are carried out and data is stored from across departments. It encompasses everything busy hoteliers administer, from reservations and guest communication to housekeeping and accounting. Modern
8 Creative Ways to Drive Hotel Revenue
In today’s competitive hospitality landscape, total revenue performance extends far beyond RevPAR. In Canada, room sales typically account for 75 percent of hotel income—which means 25 percent is generated by ancillary sources such as spa, restaurant, parking, etc. To maximize profit and
What Are the Most Important Accounting Metrics for My Hotel?
You cannot offer a great guest experience without understanding the key performance indicators (KPIs) that define your property’s financial viability. Tracking these KPIs empowers you to optimize operations, refine strategy, and protect long-term profitability that ensures you can keep serving guests for
How to Make the Most of Your New PMS
Going live with a new property management system (PMS) is a big deal. If you’ve recently made the switch, congratulations! It takes a lot of time, effort, and trust to migrate a core operating system. While today’s hotel technology empowers operators to
Raising the Bar: How to Maximize Your Hotel Bar’s Revenue
Hotels rely more and more on revenue sources outside the rooms themselves, such as activities, spa, restaurant, and bar. With revenue from ancillary sources typically accounting for over 20 percent of total earnings, optimizing every square foot is a financial necessity. Your
How to Get Leadership to Invest in Hotel Tech
Hoteliers depend on robust, user-friendly software to streamline workflows, drive guest engagement, and maximize revenue. However, leadership may not always see the value in upgrading. They may believe it’s a passing fad, that their current system is adequate, or it’s just too