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What is a Hotel Chart of Accounts (and Why Does It Matter?)
Every hotel operates with a thousand moving parts, from guest reservations and restaurant tabs to maintenance and supplier accounts. Yet, behind every
Every hotel operates with a thousand moving parts, from guest reservations and restaurant tabs to maintenance and supplier accounts. Yet, behind every
Contactless check-in allows guests to complete registration online before arrival or use a kiosk, bypassing the front desk entirely. Post pandemic, self
Your property management system (PMS) is the command center of operations and backbone of your tech stack. Changing such a foundational system
With so many modern tech solutions available, it can be difficult for hoteliers to determine which are flash-in-the-pan and which will truly
While warm hospitality is the heart of every successful property, understanding your business’s financials is just as essential. Strong financials ensure operations
As weather cools, smart hoteliers prepare to stoke demand and welcome winter guests. From cleaning fireplaces and spicing up menus to creating
Rate restrictions empower hoteliers to control when and how rates can be booked to increase reservations during off-peak periods, encourage longer stays,
From bookings to in-room amenities, guests expect a modern, tech-enabled stay that provides convenience and comfort. Self-service options are increasingly in demand,
There are a wide variety of online channels—your website, OTA, GDS, and metasearch—where you can sell your hotel’s inventory. Which channels are
Modern properties must embrace robust technology to elevate and streamline the guest journey. The days of guests arriving by horse and buggy
Today’s hoteliers must embrace robust, innovative technology to satisfy guests and streamline every aspect of their business, from seamless payments to self
When you’re trying to capture people’s attention online, the details matter. Eighty percent of travelers visit online travel agencies before making a
AI is rapidly changing every aspect of how guests discover and book accommodation, with 78 percent of travelers open to using it
Travelers love free upgrades. Who wouldn’t be thrilled by an oceanview suite with a jacuzzi at no extra charge? You can’t blame
Your hotel’s online booking engine needs a variety of photos to attract guests and generate excitement for upcoming stays, so choose one
Modern travelers aren’t chasing chandeliers anymore. They’re chasing meaning. Valets, spas, and concierges will always appeal to certain demographics, but those amenities
The front desk plays a pivotal role in shaping the guest experience–it’s the first point of contact on property. And you don’t
A modern all-in-one property management system (PMS) is key to success for any lodging operation. This unified platform enables you to oversee
Personalization is key to success across a variety of industries. In fact, 80 percent of customers are more likely to do business
Providing unique experiences enables hotels to stand out in an increasingly competitive market. Some luxury and boutique properties are extraordinary experiences in
Recent research by Expedia Group revealed that 71% of travelers visit online travel agencies, like Expedia, on mobile devices during their path
Usually, it makes sense to sell your rooms for the highest price possible without oversacrificing occupancy. Though hospitality at its core is
A guest rolls up to your hotel entrance, but instead of struggling with heavy doors, they glide effortlessly up the ramp. That
Though luxurious amenities such as spa treatments, personalized soaps (locally made, of course), and even aromatherapy butlers help create a great guest