COVID-19 + Hotels
Working Together
Every day, WebRezPro works with properties around the world to find solutions to the lodging industry’s biggest challenges. And no other challenge has had a more profound impact than that of COVID-19. Below are some of the software tools and system modifications we have implemented to help our partners during this difficult time.
Contactless Check-in
- Guests complete digital registration cards before they arrive at your property.
- Self check-in instructions are automatically sent to guests.
- Collected information is automatically attached to reservations.
- Add optional keyless entry and payment gateway integrations for a fully automated check-in experience.
Automatic room closeouts
To allow for deeper cleaning and decontamination, automated 24-hour room closeouts can be applied to ensure that guestrooms remain vacant for a designated period between bookings.
Pandemic cancellation reports
Creating a COVID-19 cancellation code allows you to track bookings that are cancelled due to the pandemic. Cancellation reports also show lost revenue due to cancelled reservations.
Convert bookings to gift certificates
Confirmed reservations can be converted to gift certificates in place of a refund when guests cancel. These converted reservations can be tracked for reporting purposes.
Override gift certificate expiration date
The expiration date of gift certificates can be changed to extend the validity of gift certificates for customers whose travel plans are impacted by COVID-19.
Enhanced Change cost of a reservation
For maximum flexibility and efficiency, the room or package cost for multiple nights of a reservation can be changed at once, instead of updating each night's cost individually.
Website booking engine messaging
Customized messaging can be added to your WebRezPro online booking engine to inform customers of temporary closures of services (such as restaurants) or your entire property due to COVID-19.
Bulk emails to future reservations
WebRezPro's bulk email feature makes it easy to keep future guests informed about what is happening at your property.
Temporary closeouts
Temporary room closeouts make managing availability easy for both partial and entire property closures. Closeouts will push an automatic stop sell to OTAs integrated with your WebRezPro PMS.
COVID-19 Articles
Maintaining the Human Touch in a Touch-free World
While mobile check-in, messaging, and other automated solutions were steadily gaining traction in hotels before Covid-19, these applications are more relevant than ever in a post-pandemic world. Automated hotel technology is designed
Online Distribution: Current Considerations for Independent Hoteliers
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Hotel Review Scores Are Down: Let’s Boost ‘Em Up!
Post-pandemic, with inflation and high demand, hotels cost more. However, that high demand coupled with labor shortages and Covid precautions makes it harder for hotels to do more. This has left many
How to Create a Seamless Mobile Guest Experience at Your Hotel
The digital transformation of the hotel industry was coming (slowly but surely) anyway, but then Covid-19 happened. Now, suddenly, more hotel guests than ever expect self-serve, on-the-go options throughout their entire travel
Managing Guest Expectations during a Labor Shortage
So many things have changed through the pandemic—and guest expectations are one of them. On one hand, guests are expecting the same types of experiences they once had. On the other hand,
Building Blocks for a Stronger Hotel Business
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Revenge Travel Trends Your Hotel Needs to Prepare for Now
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What Hotel Guests Want in 2022
Just as the world began to open up to more travel, those metaphorical gates closed again in the face of new variants, proving that the only thing predictable when it comes to
Cancellations and No-Shows: Prevention Strategies for Hotels
With changing protocols and regulations, the pandemic has made flexible hotel cancellation policies necessary. Guests expect them and hotels have implemented them to remain competitive and provide good customer service. A top
Hotel Marketing Trends for 2022
As we look forward to the new year, it’s a good time to reflect on how much the world has changed in only a couple of years. What’s fascinating is how technology
Extraordinary Hotel Experiences to Attract Guests in the Wake of Covid
It’s not enough to just offer hotel accommodations anymore. These days people are looking for experiences. The trend was there before COVID-19 but was amplified due to travel restrictions. When more people
How to Boost Hotel Holiday Bookings During a Pandemic
The holidays are coming! While travel is not yet at near-normal levels, there are many reasons and occasions people will choose to stay at hotels throughout the winter season, from visiting loved
