Customer Spotlight: Linden Row Inn

Linden Row Inn

We recently had the pleasure of completing a case study about one of our long-time clients—Linden Row Inn—and their experience with WebRezPro. Located in the heart of downtown Richmond, Virginia, the beautiful, historic boutique hotel features 70 classically decorated guestrooms and suites housed in seven mid-19th-century brick row houses. This romantic inn also offers onsite dining and a spacious boardroom and garden courtyard often used for weddings, corporate meetings and other events. Edgar Allen Poe used to play in the gardens here as a child.

Linden Row Inn is one of Richmond’s most sought-after places to stay, but unfortunately their old, server-based, on-property PMS couldn’t keep up. It didn’t offer the functionality the property needed to manage group bookings, or integrate with their OTA partners and credit card processor. The outdated user interface wasn’t easy to use either.

Vishal Savani, Managing Partner at Linden Row Inn, and his team decided it was time to upgrade to a cloud-based PMS. In addition to improved functionality and user friendliness, Savani and his team wanted a solution that would allow them to securely access their data from anywhere as the team works from different locations.

WebRezPro has now been providing Linden Row Inn with a complete, cloud-based PMS for 10 years! And our partnership is still going strong.

“WebRezPro provides a solution that has a broad set of features, excellent tech support, reliability, cost efficiency, scalability as the business evolves and grows, and connectivity to major OTAs, channel managers and other tech solutions integral to today’s independent hotel.” – Vishal Savani, Managing Partner, Linden Row Inn.

Here are some highlights from the case study:

>> Convenient group booking folios allow staff to easily set up and track group blocks and make managing group reservations easy

>> Direct integration with online distribution channels eliminates overbooking and saves the property time and money

>> A credit card processing interface streamlines payment and reconciliation processes

>> Reliable and secure access to data from anywhere increases productivity

>> The intuitive interface is easy to use


“We love the fact that the WebRezPro team is always quick to troubleshoot an issue, help us find a solution to something we are seeking to accomplish, and explore new features to meet our needs. The company’s culture far surpasses that of any other tech providers we use.” – Vishal Savani, Managing Partner, Linden Row Inn.

Read the complete case study to learn more about how Linden Row Inn is using WebRezPro to streamline operations.