HelloShift is an AI-powered hotel operations platform. Their AI front desk answers every guest call and text 24/7, trained on each property’s specifics, so you stop losing revenue to missed calls and after-hours inquiries. With DialFirst, calls ring your front desk first and the AI catches only what your team can’t pick up. It augments staff, it doesn’t replace them. Beyond the phone, HelloShift unifies guest messaging, housekeeping, maintenance, and contactless mobile check-in in one WebRezPro-integrated platform, replacing logbooks, spreadsheets, and a stack of point tools. Rated 4.9/5 across 267 reviews and Capterra 5-star certified.
- 24/7 AI front desk: answers calls and text, trained per property, with DialFirst overflow routing
- AI Guest chat on guests’ favorite messaging apps, no app download
- Housekeeping and maintenance management with real-time room status
- Contactless mobile check-in
- Two-way WebRezPro integration: reservations flow in, housekeeping room status flows back