Combined solution streamlines guest messaging for improved staff workflow and guest engagement
Calgary, AB – July 29, 2021 – WebRezPro cloud hotel management system by World Web Technologies Inc. (WWT) now offers a direct connection with Kipsu, a real-time engagement solution enabling service-driven hoteliers to build relationships with their guests and improve guest satisfaction scores using texting and digital messaging.
Kipsu’s messaging platform empowers guests to engage with hotels throughout their stay using the digital messaging channels they use every day, for a better guest experience. Routing front desk calls and foot traffic to messaging channels, Kipsu allows staff to manage all guest requests and feedback from a single user-friendly dashboard, and analytics tools allow managers and owners to identify, understand and respond to service trends.
“Kipsu is excited about our new partnership with WebRezPro and the improved operations that will help our customers drive efficiencies, which is especially important as they work through the challenges of staffing up post-COVID,” said Tom McGurran, Kipsu’s Senior Vice President and General Manager of Hospitality. “WebRezPro became an industry leader by focusing on improving their clients’ daily operations, which is also a fundamental principle at Kipsu. We are confident that these shared beliefs will bring meaningful value to our clients as the relationship grows.”
The integration between Kipsu and WebRezPro streamlines guest messaging communications upon arrival. When a guest is checked in through WebRezPro, WebRezPro pushes the reservation data to Kipsu, which Kipsu uses to generate a personalized welcome message to the guest. The automated connection saves time by eliminating the need for front desk agents to manually enter guest data into Kipsu after guest check-in.
“We’re pleased to offer our clients a seamless integration with Kipsu to manage guest messaging more effectively through automation,” said Frank Verhagen, President at WWT. “Kipsu not only truly understands guest engagement, but understands and values their customers too. We’re thrilled to establish this partnership that maximizes value for our mutual clients.”
Kipsu is the industry leader in Real-Time Engagement, “RTE,” allowing hotel teams to meet guests where they are and connect through preferred digital channels. Kipsu currently partners with over 3,000 customers, facilitating tens of millions of digital messaging engagements per year through SMS, Live Web Chat, social messengers, and in-app messengers. Kipsu currently operates in over 45 countries across the services sector, including hospitality, shopping, higher education, living environments, and healthcare. For more information about Kipsu, visit www.kipsu.com.
WebRezPro is a powerful, easy-to-use cloud property management system for all accommodation types and sizes. The fully integrated and automated system saves lodging operators time and boosts revenue by streamlining and modernizing front desk and back office operations. Bringing the benefits of the cloud to 1,500+ properties in 40 countries, WebRezPro is a product of World Web Technologies Inc., an Internet marketing and software company for tourism and hospitality since 1994. For more information, please visit webrezpro.com.
Mike Berezowski, Director of Marketing & Communications
World Web Technologies, Inc.
Eva Dixon, VP of Marketing
Ph: +1 612-503-4065