Direct connection streamlines hotel guest communications for improved guest engagement and satisfaction
Calgary, AB – March 26, 2019 – WebRezPro cloud property management system (PMS) by World Web Technologies Inc. (WWT) is pleased to announce integration with Zenya, a guest engagement platform for hotels, for improved guest communication management throughout the guest journey.
Zenya empowers hotels to enhance customer service by proactively engaging with guests, from pre-arrival to check-out. The non-app solution allows hotels to connect with guests using customizable automated messaging via SMS, email and push notifications, as well as through real-time chat. Guest requests, mobile concierge and feedback requests can all be conveniently managed through the Zenya platform, improving guest engagement and satisfaction.
Through PMS integration, reservation data is synchronized with Zenya, facilitating automated messaging at key touch points throughout the guest journey without requiring any additional effort from hotel staff. With the Zenya interface, WebRezPro automatically sends pertinent guest and reservation information, including new reservations, modifications and cancellations, to Zenya, ensuring accuracy, consistency and timeliness of all guest communications.
“WebRezPro is a perfect partner who understands client satisfaction and drives to bring value to hotels.”– Jesal Sangani, CEO of Zenya
“Beside WebRezPro, Zenya helps hotels get rid of the technology madness of multiple apps and solutions. Zenya streamlines guest communications, email marketing, employee communications, tasks, surveys, and messaging into a single platform. No need to worry about data flying all over and the need for integration,” said Jesal Sangani, CEO of Zenya. “WebRezPro is a perfect partner who understands client satisfaction and drives to bring value to hotels.”
“WebRezPro’s seamless connection with Zenya allows hoteliers to manage guest communications more efficiently and effectively through automation,” said Frank Verhagen, President of WWT. “Guest engagement and messaging solutions are important tools for personalizing the guest experience and increasing guest satisfaction, and we’re proud to offer our customers a growing choice of integrations that support this.”
Zenya uses text and email messages to provide a straight-line of communication between hotel staff and guests before, during and after their stay, creating avenues to promote hotel brand and services. Everything from email marketing to pre-check in, room upgrades and restaurant reservations as well as post-stay surveys can be addressed via the Zenya virtual concierge. In addition, all the tasks, checklists and employee communications are created through proactive collaboration across the different departments. For more information, please visit zenya.io.
WebRezPro is a powerful, easy-to-use cloud property management system for all accommodation types and sizes. The fully integrated and automated system saves lodging operators time and boosts revenue by streamlining and modernizing front desk and back office operations. Bringing the benefits of the cloud to 1,300+ properties in 40 countries, WebRezPro is a product of World Web Technologies Inc., an Internet marketing and software company for tourism and hospitality since 1994. For more information, please visit webrezpro.com.
Janie Agar, Director of Sales & Marketing
World Web Technologies Inc.
Jesal Sangani, CEO