Direct integration between WebRezPro cloud PMS and Revinate streamlines post-stay communications with guests and allows hoteliers to increase review volumes on online review sites
Calgary, AB – July 9, 2014 – WebRezPro™ cloud property management system (PMS) for independent hotels, hotel groups and chains, vacation rentals and inns, is pleased to announce integration with Revinate, the leading online reputation management platform for the hospitality industry with 23,000 customers across the globe. The integrated solution saves lodging operators time by automating the process of encouraging guest feedback on online review sites and social channels to improve sales, operations and guest satisfaction.
Through a direct interface with Revinate Post-Stay Surveys, WebRezPro automatically sends guest contact information and relevant stay details to Revinate upon guest check-out, eliminating the need for hoteliers to manually push this information into Revinate. By automating the flow of guest information from WebRezPro to Revinate, hoteliers save time, improve accuracy, and can focus their efforts on improving guest service and operations.
With a fresh, modern approach to guest satisfaction, Revinate Post-Stay Surveys employs a concise, review-style format that captures rich guest feedback, leading to more informed operational improvements. And, through a partnership with TripAdvisor, surveys can be published to the review site, dramatically increasing review volumes to drive more bookings.
“Hoteliers are quickly realizing the financial and operational benefits of driving reviews to TripAdvisor and other review sites,” said Josh Steinitz, Vice President of Business Development at Revinate. “We are excited that WebRezPro cloud PMS clients using Revinate Post-Stay Surveys can now automate the process of requesting and posting guest feedback, which will help them improve guest satisfaction and increase review volumes, positively affecting their ranking on TripAdvisor’s Popularity Index.”
“Reputation management is now as crucial to hotel operations as revenue management and online distribution, and we are very pleased to offer our customers direct integration with Revinate’s proven Post-Stay Surveys solution that will save them time while increasing review volume,” said Frank Verhagen, President of World Web Technologies Inc., the company behind WebRezPro PMS. “The partnership between WebRezPro and Revinate enables lodging operators to capture guest feedback and drive new sales, with no effort at all.”
There is no industry more reliant on customer satisfaction than the hospitality industry. Revinate’s user-friendly software platform, custom-designed for the unique needs of the hospitality industry, helps hotels dramatically improve the guest experience. With mobile and desktop solutions, Revinate helps hoteliers connect with guests pre-, during and post stay and easily collect and analyze customer feedback. Revinate is venture-backed by leading VC Firms, Benchmark Capital and Formation 8. Headquartered in San Francisco, with offices in New York, Amsterdam, Munich, Singapore, Dubai and Sydney. Revinate counts 23,000 of the world’s leading hospitality brands as customers. To learn more, please visit www.revinate.com or email firstname.lastname@example.org.
WebRezPro™ is a powerful and cost-effective cloud property management system designed to meet all front- and back-office needs of independent hotels, hotel groups and chains, vacation rental management, and inns. WebRezPro offers all the features of a traditional PMS such as integrated accounting, GDS connectivity and multiple interfaces, as well as advantages unique to cloud-based systems, including remote accessibility, integrated Web and mobile reservations and automatic data back-up. Serving hundreds of clients in 20 countries, WebRezPro is a product of World Web Technologies Inc., a pioneering Internet marketing and software company for the tourism and hospitality industries since 1994.
For more information, contact:
Janie Agar, Director of Sales & Marketing
World Web Technologies Inc.
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