Recent Customer Reports | Updated: 3:22 p.m. MT, Sept. 22
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WebRezPro Alerts

Service status

This page will inform WebRezPro users of any significant system access problems or degraded performance. If you would like to report a software bug or other issue that is not covered on this page, please create a customer support ticket. You may also email the WebRezPro Support Team at support@18.236.170.203.

All Systems Operational

Operational

No issues to report.

Booking.com Integration

Degraded Performance

PROBLEM/ISSUE
WebRezPro clients have reported an issue with their booking.com integration.

  • Clients are receiving error messages from booking.com.
  • This was first reported at approximately September 14, 2021 at 8am Mountain Time.
  • This appears to be an error with Booking.com software (not WebRezPro).

 

WHAT IT MEANS

  • During this time, reservations made via booking.com may not have successfully transferred into your WebRezPro system.
  • This could result in WebRezPro showing inaccurate availability.

 

WHAT YOU CAN DO

  1. Log into your booking.com extranet and generate a reservation report for the day.
  2. Cross reference this report with reservations posted in WebRezPro.
  3. Manually enter any reservations that appear in booking.com but are not in your WebRezPro system.


NOTE: If you are unable to generate a reservation report in booking.com, then use the reservation notifications emails sent to you by booking.com to cross reference the two systems.

 

CURRENT STATUS

  • WebRezPro is waiting for a resolution from Booking.com.

 

Rate Availability Calendar

Degraded Performance

PROBLEM/ISSUE
Several properties have reported that the rate availability calendar is displaying incorrect rates.

UPDATE 1
Appears to be a caching issue. We are working to find a solution.

Webrezpro Access

System-wide Outage

PROBLEM/ISSUE
Properties are unable to sign into WebRezPro.

UPDATE
More information will be available here when it is available.

Webrezpro Access

DEGRADED PERFORMANCE
  • Properties have reported that some guests have received unauthorized WhatsApp messages regarding their reservations. Please note that we do not request personal or payment information via WhatsApp.
    Advise guests to avoid sharing personal details or clicking any links.
    September 22, 2026 at 3:22 PM MT.

  • WebRezPro is currently experiencing intermittent slowness and downtime, resulting in 503 and 504 errors.
    September 22, 2026 at 3:22 PM MT.

    We are actively investigating these issues.