Small Things Hoteliers Can Do That Make a Big Difference to Guests
Customer satisfaction is a top priority for any business, but for those in hospitality, it’s the entire purpose. Hoteliers do what they do because they are passionate about making every guest’s stay special. And what shows anyone they’re special? Simply being valued. From a warm greeting to a good cup of coffee, the smallest things […]
9 Tips for a Breakfast Your Guests Will Love
Breakfast is an excellent way to add value to a guest’s stay, whether they’re a road warrior looking to fuel up or a resort goer in search of salmon quiche. It’s especially helpful for families who need those kids fed ASAP before a tantrum hits. As of 2019, 65 percent of American travelers would give […]
Amenity or Annoyance: How Does Your Hotel Wi-Fi Measure Up?
In the modern age of hospitality, where smartphones are practically glued to our hands and laptops are as common as room keys, hotel Wi-Fi isn’t just a luxury—it’s a necessity. But is your property’s Wi-Fi an amenity that guests can’t live without or an annoyance that leaves them frustrated and ready to check out early? […]
Repackaging Hotel Packages
Every hotelier wants to add revenue, whether you’re looking to increase direct bookings, lift your ADR, or find the right promotional rates. But you’ll need more than four walls and a reasonably priced bed to keep your guests coming back. The advice you’ll find time and again is to create value-added packages, so we thought […]
Stand-out Hotel Amenities that Win Guests
While guests appreciate home comforts, they love a hotel stay that spoils them with special touches. Memorable amenities ensure guests come back year after year and give your hotel a unique selling proposition that makes you stand out from the crowd. Every hotel has beds. Not every bed has reinforced gel memory foam. Amenities also […]
Hotel Amenities: What Today’s Guests Look For When Booking Accommodation
To win guest loyalty, hoteliers have always needed to offer more than a place to sleep. Whether it is valet parking, room service, or an on-site spa, hotels rely on extra amenities to appeal to customers. This hasn’t changed post-pandemic. After two years of sitting around in sweatpants, trying to muster the energy to microwave […]
