What is a Hotel Chart of Accounts (and Why Does It Matter?)
Every hotel operates with a thousand moving parts, from guest reservations and restaurant tabs to maintenance and supplier accounts. Yet, behind every smiling guest and perfectly prepared meal is a mountain of financial data and paperwork. A Chart of Accounts (COA) is the essential guide to ascend that mountain. It doesn’t just keep track of […]
How to Implement a New Hotel PMS Efficiently and Effectively
Your property management system (PMS) is the command center of operations and backbone of your tech stack. Changing such a foundational system can be daunting, but operating with one that’s holding your business back is even scarier. With a solid plan, putting a new PMS in place can be an exciting process with minimal disruption […]
Chateau Saint Denis
Enjoy a boutique stay at Chateau Saint Denis. Located on the banks of Cane River in the historic district of Natchitoches, Louisiana, this hotel has shopping and dining within easy walking distance. Rooms have custom-made beds with premium linens, flat screen TVs, and hardwood floors. Chateau Saint Denis has chosen our cloud-based WebRezPro Property Management […]
Canterra Suites Hotel
Need a place to rest your head on your next business trip? Try Canterra Suites Hotel in Edmonton, Alberta. They have spacious suites with full kitchens, where you can drop by for an extended stay. They’re pet friendly too, so take your furry friend! Canterra Suites Hotel has chosen our cloud-based WebRezPro Property Management System […]
3 Ways Your Cloud PMS Upgrades the Guest Experience
Modern properties must embrace robust technology to elevate and streamline the guest journey. The days of guests arriving by horse and buggy to sign a ledger, paying cash no less, are long behind us. Today, technology is a crucial partner, enabling hoteliers to automate operations, enhance communication, simplify transactions, and optimize housekeeping. At the heart […]
8 Common Front Desk Pain Points and How to Resolve Them
The front desk plays a pivotal role in shaping the guest experience–it’s the first point of contact on property. And you don’t get a second chance to make a great first impression… Despite the best intentions, operational challenges can disrupt your welcome, creating unnecessary friction that results in extended wait times, grumpy guests, and negative […]
How Ordinary Hotels Can Offer Extraordinary Experiences
Providing unique experiences enables hotels to stand out in an increasingly competitive market. Some luxury and boutique properties are extraordinary experiences in themselves—like our client Ancient Lore Village, where guests can stay in their very own leprechaun lair—and others reinforce their brand by providing exclusive activities and excursions. However, you don’t have to be made […]
Woody Island Resort
Relax by the sea at Woody Island Resort in Newfoundland. There’s hiking, biking, and birdwatching–check for bald eagles! Or you can head out on the water for a glimpse of the whales. Tours through the bay are available along with rowboats and kayaks if you plan on sticking closer to shore. Woody Island Resort has […]
3 More Sleeps! How to Upgrade the Pre-Arrival Experience
Exceptional service doesn’t wait until check-in—it should begin the moment travelers start envisioning their getaway. From the first spark of inspiration and destination research to making a booking and eagerly counting down the days, the guest experience starts long before they arrive. Yet in pursuit of delivering exceptional on-site service, the pre-arrival experience is often […]
Getting to Know WebRezPro: Key Reports
Smart hoteliers know that tracking hotel reservations, rooms, and revenue is essential to running an efficient operation and making informed decisions that drive success. Yet many lodging operators still spend hours manually gathering data and building spreadsheets. There’s a better way. Automated property management systems (PMS) like WebRezPro centralize data from across departments in real […]
Meadowvale Apartment Hotel
Need some extra space while you travel? Book yourself a stay at Meadowvale Apartment Hotel in Scarborough, Ontario. Their tasteful apartments come with fully equipped kitchens and in-suite laundry, with plenty of attractions nearby. You can picnic along the shores of Lake Ontario or take the kids to see the Toronto Zoo. Meadowvale Apartment Hotel […]
8 Ways to Tell If Your Hotel Tech Is User Friendly
Hotel technology is designed to streamline operations, enhance the guest experience, and drive revenue—but that’s only the case if it’s user friendly! Ease of use is critical for both staff and guests. As of 2022, 73 percent of guests said they were likely to revisit a hotel that satisfied their technological needs… It really does […]
Top Tips for Maximizing Hotel Revenue This Summer
Summer travel is approaching faster than you think, with sunscreened noses and mojitos at the cabana. Guests are prepared to abandon hibernation and see what your hotel has to offer. Keep reading for the hottest, latest trends and tips to maximize hotel revenue this summer! Wellness Guests this summer are working on more than the […]
Getting to Know WebRezPro: The Tape Chart
In such a fast-paced and competitive industry as hospitality, it’s crucial for lodging operators to streamline their reservation management processes. Bookings come from a variety of sources, including online travel agencies (OTAs) and global distribution systems (GDS) as well as your direct booking channels (website, phone, email, social media, and walk-ins). To prevent overbookings and […]
Anchor Inn and Glacier View Condo Suites
Experience beautiful landscapes and wildlife from Anchor Inn and Glacier View Condo Suites in Whittier, Alaska. Their two-bedroom condo suites have full kitchens, dining areas… and the glacier views they were named for while their standard rooms offer a simpler option for guests who don’t need as much space. Anchor Inn Hotel and Glacier View […]
FOUND Hotel Chicago River North
Explore Chicago from FOUND Hotel Chicago River North. You can stroll the Magnificent Mile, stop for gelato on the riverwalk, or visit the Willis Tower Sky Deck. Even the property itself is a landmark worth seeing having been restored from the original Olympia Building, with its cast-iron exterior on full display. FOUND Hotel Chicago River […]
Small Things Hoteliers Can Do That Make a Big Difference to Guests
Customer satisfaction is a top priority for any business, but for those in hospitality, it’s the entire purpose. Hoteliers do what they do because they are passionate about making every guest’s stay special. And what shows anyone they’re special? Simply being valued. From a warm greeting to a good cup of coffee, the smallest things […]
The Stardust Hotel
The Stardust Hotel has you covered, whether you’re looking for a girls’ getaway, corporate retreat, or simply to book a room. Located in Palm Springs, California, this retro luxe property is only steps from the area’s hottest bars and restaurants, but you don’t have to go out to have a good time. You can lounge […]
How to Know if Your Rooms Are Priced Right
Getting your room rates just right can feel a bit like walking a tightrope. Price too high, and you risk driving away business. Set them too low, and you’re leaving money on the table. Every dollar counts, especially during these days of rising costs and razor-thin margins. So, how do you know if you’ve hit […]
Big-Hotel Tips for Small Properties
Big-brand hotels and independent properties offer different guest experiences, and that’s the way it should be. Some travelers enjoy the familiarity and predictability of an international chain, while others are attracted to the unique local experiences provided by smaller lodgings like inns and B&Bs. Others could go either way! Big or small, each property needs […]
An Independent Hotelier’s Guide to Easy Group Bookings
Filling multiple rooms on a single reservation, group bookings are a cost-effective way to boost occupancy, especially during quieter periods. These guests often require more than just a place to stay, including catering services, meeting spaces, and additional amenities, making group reservations a lucrative opportunity for lodging operators. Group bookings were traditionally the territory of […]
7 Ways to Future Proof Your Hotel
The key to success for any business is staying relevant, and hotels are no exception. In a world where guest expectations are constantly evolving, lodging operators must adapt to remain competitive and memorable. Whether it’s upgrading your décor or embracing technology, staying ahead of trends is essential to delivering exceptional experiences that keep guests coming […]
The Lund Resort at Klah Ah Men
Retreat to The Lund Resort at Klah Ah Men. This beautiful property on the shores of the Salish Sea in British Columbia has 31 newly refurbished rooms inspired by Tla’amin art and culture and 16 luxury tents. You can also stop by for a meal at 101 Bar & Grill or visit 13 Moons Marina. […]
Pre-arrival Email Tips for Independent Hotels
For a soon-to-be guest, the pre-arrival stage is filled with anticipation and a desire to make sure their upcoming stay meets their expectations, so booking confirmation, pre-stay, and check-in emails typically have high open rates. Pre-arrival emails offer great potential for building a relationship with the guest and driving incremental revenue before they even set […]