Increase Productivity and Enhance Guest Experience: Cloud PMS Software in Action
The goal of almost every hotel, from the small rural bed & breakfast to the urban boutique inn to the large international chain, is to increase staff productivity while simultaneously enhancing the guest experience. The differences among these establishments is in what they define as ‘productivity’ and what experience they aim to deliver for each […]
Mobile Musts for Independent Hotels in 2017
Two years ago we wrote about mobile technology independent lodging operators should be seriously considering at that time and since then, mobile has become even more ingrained in the hospitality industry. So we thought it was about time to revisit and expand upon our original post as mobile technology continues to influence the way consumers […]
Dryburgh Abbey Hotel
Nestled in an exclusive wooded estate on the banks of the River Tweed next to the historic Dryburgh Abbey, Dryburgh Abbey Hotel is a 38-room country house hotel. Situated in the town of Melrose, Scotland, this full-service hotel offers onsite dining, meeting and event facilities and easy access to area activities like fishing, golfing and shooting. […]
The Lowdown on Upselling: Good for Your Hotel, Good for Your Guests
From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to enhance the customer experience and maximize revenue on existing sales. We’re talking about airlines offering seat upgrades and wine to enhance a flight, or the McDonald’s® server asking, “Do you want fries with that?” While not all upselling efforts are […]
