7 Ways to Get Guests to Come Back
Repeat guests form the backbone of your customer base, providing reliable revenue year after year—it costs five to seven times less to retain an existing customer than to cultivate a new one. Because they contribute so much to your business, these loyal visitors deserve VIP treatment. Here’s how to offer exceptional, personalized experiences that keep […]
Adobe Desert Boutique Motel
Book yourself a restful stay at Adobe Desert Boutique Motel. Located just minutes from Bryce Canyon and Zion National Park in Utah, this property blends beautiful vistas with clean, minimal design. Guests enjoy hidden trails and endless skies! Adobe Desert Boutique Motel has chosen our cloud-based WebRezPro Property Management System to help run their operations. […]
How Do I Add a Booking Engine to My Hotel Website?
A direct online booking engine attached to your website and integrated with your property management system (PMS) is crucial for gathering profitable reservations. It enables you to bypass commission fees charged by online travel agencies (OTAs) and collect rich guest data to tailor the stay experience and build loyalty. Plus, guests expect the convenience of […]
7 Ways to Prepare Your Hotel for Spring Break Bookings
Spring break is around the corner, and it’s no longer reserved for college students looking to perfect their keg stand. Families, solo adventurers, and even retirees plan seasonal escapes as warmer weather approaches. With these travelers come revenue opportunities. In 2025, American spring break spending climbed to an average of $5,325 per trip, marking a […]
10 Ways to Make a Good First Impression on Your Guests
Whether online or in person, a strong first impression drives guest engagement. Psychologists point to the primacy effect—that introductory interactions carry greater weight and remain more prominent in memory simply because they occur first. Guests with a positive initial view of your business are more likely to trust your property thereafter (and vice versa). You […]
Top Tips for Future-Proofing Your Hotel Tech Stack
Like the rest of your infrastructure, your hotel’s tech stack must be robust and adaptable to keep pace with the evolving market. By choosing flexible, proven technologies that effectively manage your data and share it across systems, you lay the groundwork for strategic growth and competitive advantage. Here’s how to future-proof your tech stack and […]
West Jefferson Hotel
Step back into history at West Jefferson Hotel. Originally built in 1917 in West Jefferson, North Carolina, this newly restored property offers early 20th-century charm alongside modern amenities–they even have heated tile floors! Guests enjoy nearby shopping, fine dining, and mountain views. West Jefferson Hotel has chosen our cloud-based WebRezPro Property Management System to help […]
How Can Hotels Balance Sustainability with Profitability?
Evolving trends and the growing impact of climate change have made sustainability a key consideration for modern travelers. More than 80 percent of vacationers believe that environmentally responsible travel is important. Embracing eco-friendly practices not only supports a healthier planet but positions your property to engage this increasingly conscientious market segment. Understandably, many hoteliers express […]
Maple Ridge Resort
Gray slush got you down? Plan your summer retreat at Maple Ridge Resort. Located in Michigamme, Michigan, this lakeside property has boat docking, pet-friendly rooms, and a barbeque for your classic family burger night. Maple Ridge Resort has chosen our cloud-based WebRezPro Property Management System to help run their operations. See how they use WebRezPro’s […]
How to Upgrade Your Hotel Fitness Experience
Winter may be here, but not every guest is interested in hibernating. Some are ready to climb out of bed… and on to the StairMaster. A recent Hilton survey of 2,000 travelers revealed that 33 percent prioritize exercise during vacations. Among business travelers, that commitment is even stronger: 51 percent identify gym availability as a […]
Anchor Lodge
Book yourself a harbor stay at Anchor Lodge. Nestled in the working waterfront of Fort Bragg, California, guests are surrounded by fishing boats, wildlife, and fresh ocean air. And there are plenty of restaurants with local seafood! Anchor Lodge has chosen our cloud-based WebRezPro Property Management System to help run their operations. See how they […]
An Independent Hotelier’s Guide to RevPAG
To truly understand the financial impact of every stay, you need a metric that goes deeper than room revenue alone. Revenue per Available Guest (RevPAG) provides a comprehensive view of the total revenue generated by each guest, making it a useful profitability metric—especially for properties that earn significant non-room revenue. How to Calculate RevPAG Determined […]
What is a Hotel Chart of Accounts (and Why Does It Matter?)
Every hotel operates with a thousand moving parts, from guest reservations and restaurant tabs to maintenance and supplier accounts. Yet, behind every smiling guest and perfectly prepared meal is a mountain of financial data and paperwork. A Chart of Accounts (COA) is the essential guide to ascend that mountain. It doesn’t just keep track of […]
How Does Contactless Check-in Work, and Does My Hotel Need It?
Contactless check-in allows guests to complete registration online before arrival or use a kiosk, bypassing the front desk entirely. Post pandemic, self check-in has become increasingly popular and presents a variety of advantages for both guests and staff: How Contactless Check-in Works Contactless check-in is made possible through your property management system and other integrated […]
How to Implement a New Hotel PMS Efficiently and Effectively
Your property management system (PMS) is the command center of operations and backbone of your tech stack. Changing such a foundational system can be daunting, but operating with one that’s holding your business back is even scarier. With a solid plan, putting a new PMS in place can be an exciting process with minimal disruption […]
Essential Tech Solutions Every Hotel Should Have
With so many modern tech solutions available, it can be difficult for hoteliers to determine which are flash-in-the-pan and which will truly streamline operations and enhance the guest experience at their unique property. What do guests genuinely desire, and what will they ignore because it’s unnecessary, complicated, or unnecessarily complicated? If hoteliers jump to add […]
Point West
Escape to the sunshine at Point West. These Grand Cayman condos are ready for you with a private pool, outdoor BBQ, and stunning rooftop deck. Just minutes from Seven Mile Beach, guests can explore world-renowned dive and snorkel sites. Point West has chosen our cloud-based WebRezPro Property Management System to help run their operations. See […]
Hotel Accounting Basics Every Owner Should Know
While warm hospitality is the heart of every successful property, understanding your business’s financials is just as essential. Strong financials ensure operations run smoothly, empowering you to support your team and deliver memorable guest experiences. Here are the accounting basics every owner should know. Accounting Reports Accounting relies on key financial reports that organize the […]
Is Your Hotel Booking Engine Ready for Winter?
As weather cools, smart hoteliers prepare to stoke demand and welcome winter guests. From cleaning fireplaces and spicing up menus to creating irresistible packages and promoting winter experiences online, there’s a lot to do to fill rooms this season. Is your online booking engine (OBE) ready? Your OBE doesn’t just capture bookings—it plays a significant […]
When Should Hotels Use Rate Restrictions?
Rate restrictions empower hoteliers to control when and how rates can be booked to increase reservations during off-peak periods, encourage longer stays, and otherwise manage guest flow and increase revenue. Though the best time to use various restrictions depends on your unique property and market, keep these general guidelines in mind to increase yield and […]
Loyalist Country Inn & Conference Centre
Whether you’re there for business or pleasure, Loyalist Country Inn & Conference Centre has you covered. A stay at this Prince Edward Island inn includes a complimentary breakfast, parking, and access to their indoor pool/sauna. Close to downtown, guests can easily enjoy shopping and entertainment. Loyalist Country Inn & Conference Centre has chosen our cloud-based […]
3 Ways Your Cloud PMS Upgrades the Guest Experience
Modern properties must embrace robust technology to elevate and streamline the guest journey. The days of guests arriving by horse and buggy to sign a ledger, paying cash no less, are long behind us. Today, technology is a crucial partner, enabling hoteliers to automate operations, enhance communication, simplify transactions, and optimize housekeeping. At the heart […]
Inn at Octagon Acres
Enjoy a charming, rustic stay at Inn at Octagon Acres. Located in Walton, New York, this Catskill property is perfect for hikes, fishing, and winter sports. Boardgames and puzzles are ready for when you want to unwind at the end of the day. Inn at Octagon Acres has chosen our cloud-based WebRezPro Property Management System […]
5 Top Tech Trends Elevating Hotel Businesses
Today’s hoteliers must embrace robust, innovative technology to satisfy guests and streamline every aspect of their business, from seamless payments to self check-in. Guests expect convenience and personalization at each touchpoint, and forward-thinking hotels are leveraging the latest trends in modern, automated software to deliver just that. Hotels that fail to adapt risk falling behind […]