How to Improve Hotel Guest Communication: 6 Essential Emails to Automate
Clear communication is vital between hoteliers and their guests. You can’t arrange a single stay without it, let alone build loyalty. Hoteliers must send timely, accurate property information, including offers and special promotions, that prioritizes the guest and reinforces their confidence to book. If you’re looking for ways to build repeat business, focus on improving […]
What Are the Most Important Features of a Property Management System?
Your property management system (PMS) is the command center of your property from which day-to-day operations are carried out and data is stored from across departments. It encompasses everything busy hoteliers administer, from reservations and guest communication to housekeeping and accounting. Modern PMS are packed with features to streamline operations and enhance guest service. Here […]
8 Creative Ways to Drive Hotel Revenue
In today’s competitive hospitality landscape, total revenue performance extends far beyond RevPAR. In Canada, room sales typically account for 75 percent of hotel income—which means 25 percent is generated by ancillary sources such as spa, restaurant, parking, etc. To maximize profit and delight guests, hoteliers need to come up with creative ways to drive revenue […]
What Are the Most Important Accounting Metrics for My Hotel?
You cannot offer a great guest experience without understanding the key performance indicators (KPIs) that define your property’s financial viability. Tracking these KPIs empowers you to optimize operations, refine strategy, and protect long-term profitability that ensures you can keep serving guests for years to come. Here are the most important accounting metrics to have in […]
Topmast Motel
Treat yourself to a quiet stay at Topmast Motel in Lunenburg, Nova Scotia. With clean rooms and scenic views, this family-run property has easy access to shops, cafes, and waterfront. Guests can also check out the golf course right next door! Topmast Motel has chosen our cloud-based WebRezPro Property Management System to help run their […]
How to Make the Most of Your New PMS
Going live with a new property management system (PMS) is a big deal. If you’ve recently made the switch, congratulations! It takes a lot of time, effort, and trust to migrate a core operating system. While today’s hotel technology empowers operators to streamline workflows, improve guest service, and boost revenue with intuitive features, we know […]
How to Get Leadership to Invest in Hotel Tech
Hoteliers depend on robust, user-friendly software to streamline workflows, drive guest engagement, and maximize revenue. However, leadership may not always see the value in upgrading. They may believe it’s a passing fad, that their current system is adequate, or it’s just too hard to make the switch (this is why you don’t choose systems with […]
Red Horse Inn
Enjoy a quintessential Cape Cod experience at Red Horse Inn. Nestled in the heart of Falmouth, Massachusetts, this property offers a cozy, peaceful atmosphere only minutes from the beach. Guests can stroll the waterfront and sample fresh seafood. Red Horse Inn has chosen our cloud-based WebRezPro Property Management System to help run their operations. See […]
Annapolis Royal Inn
Enjoy a boutique stay at Annapolis Royal Inn. Located in Annapolis Royal, Nova Scotia, this property offers a complimentary breakfast with local products and a heated saltwater pool open for summers. Guests can golf, hike, and explore nearby heritage sites. Annapolis Royal Inn has chosen our cloud-based WebRezPro Property Management System to help run their […]
What Makes a Great Self Check-in Experience?
Since the pandemic, self check-in has evolved from convenience to expectation as travelers prioritize a smooth arrival. Seventy percent of American travelers would rather use this digital approach. However, going contactless doesn’t guarantee satisfaction. A convoluted or unreliable process will have guests wishing for a simple plastic keycard—or that they’d booked the hotel down the […]
How Can Hotels Reduce Check-in Times?
Check-in forms a critical part of the guest experience and presents an opportunity to signal a smooth, enjoyable stay ahead. A guest’s first impression is formed the moment they step into your lobby… and that feeling lingers long after they’ve checked out. A lengthy check-in process frustrates travelers, preventing your property from capitalizing on that […]
WebRezPro Awarded Expedia Group Preferred Partner Status for 2026
We’re officially among the best in hotel technology! We’re proud to announce that WebRezPro has again achieved Expedia Group Preferred Connectivity Partner status for 2026 in recognition of our outstanding results on various technical and performance metrics. What Does Preferred Connectivity Partner Status Mean? Expedia Group Preferred Connectivity Partner status is awarded annually to a […]
Pre-arrival Communication Mistakes to Avoid
Effective pre-arrival communication streamlines the guest journey, solidifies brand identity, and drives revenue through targeted upselling. However, while thoughtful touchpoints build anticipation and clarify expectations, fragmented or irrelevant messaging creates friction and undermines your professional image. To maintain guest confidence and ensure a seamless transition from booking to check-in, avoid these common pre-arrival communication pitfalls. […]
Corsair & Cross Rip Oceanfront Resort
Bring your family to stay at Corsair & Cross Rip Oceanfront Resort. Located in Dennis Port, Massachusetts, this affordable beachside resort has pools, game rooms, cafes, and more–everything you need for summer fun. There’s even free HBO! Corsair & Cross Rip Oceanfront Resort has chosen our cloud-based WebRezPro Property Management System to help run their […]
Top Tips for Taking Reservations at the Front Desk
Today’s travelers prefer digital booking channels, with 80 percent saying it’s important to complete their reservations entirely online. However, that still leaves one in five guests who choose—or need—to book through offline methods. For these guests, the front desk booking experience plays a critical role in shaping their impression of your property. Even those who […]
How to Automate Campground Operations and Boost Bookings
Camping is all about getting away from the stresses of the city and everyday life. It’s an opportunity to reconnect to nature, breathe fresh air, and still the mind—which a lot of us need these days. If you’re running a campground, chances are you’re there for many of the same reasons as your guests: a […]
Tattingstone Inn
Treat yourself to a restful getaway at Tattingstone Inn in Wolfville, Nova Scotia. Guests can explore hiking trails and vineyards, sample market-fresh local cuisine, or venture out on a whale-watching excursion. The inn even serves a complimentary gourmet breakfast! Tattingstone Inn has chosen our cloud-based WebRezPro Property Management System to help run their operations. See […]
7 Ways to Get Guests to Come Back
Repeat guests form the backbone of your customer base, providing reliable revenue year after year—it costs five to seven times less to retain an existing customer than to cultivate a new one. Because they contribute so much to your business, these loyal visitors deserve VIP treatment. Here’s how to offer exceptional, personalized experiences that keep […]
Adobe Desert Boutique Motel
Book yourself a restful stay at Adobe Desert Boutique Motel. Located just minutes from Bryce Canyon and Zion National Park in Utah, this property blends beautiful vistas with clean, minimal design. Guests enjoy hidden trails and endless skies! Adobe Desert Boutique Motel has chosen our cloud-based WebRezPro Property Management System to help run their operations. […]
How Do I Add a Booking Engine to My Hotel Website?
A direct online booking engine attached to your website and integrated with your property management system (PMS) is crucial for gathering profitable reservations. It enables you to bypass commission fees charged by online travel agencies (OTAs) and collect rich guest data to tailor the stay experience and build loyalty. Plus, guests expect the convenience of […]
7 Ways to Prepare Your Hotel for Spring Break Bookings
Spring break is around the corner, and it’s no longer reserved for college students looking to perfect their keg stand. Families, solo adventurers, and even retirees plan seasonal escapes as warmer weather approaches. With these travelers come revenue opportunities. In 2025, American spring break spending climbed to an average of $5,325 per trip, marking a […]
10 Ways to Make a Good First Impression on Your Guests
Whether online or in person, a strong first impression drives guest engagement. Psychologists point to the primacy effect—that introductory interactions carry greater weight and remain more prominent in memory simply because they occur first. Guests with a positive initial view of your business are more likely to trust your property thereafter (and vice versa). You […]
Top Tips for Future-Proofing Your Hotel Tech Stack
Like the rest of your infrastructure, your hotel’s tech stack must be robust and adaptable to keep pace with the evolving market. By choosing flexible, proven technologies that effectively manage your data and share it across systems, you lay the groundwork for strategic growth and competitive advantage. Here’s how to future-proof your tech stack and […]
West Jefferson Hotel
Step back into history at West Jefferson Hotel. Originally built in 1917 in West Jefferson, North Carolina, this newly restored property offers early 20th-century charm alongside modern amenities–they even have heated tile floors! Guests enjoy nearby shopping, fine dining, and mountain views. West Jefferson Hotel has chosen our cloud-based WebRezPro Property Management System to help […]