Maintaining the Human Touch in a Touch-free World
While mobile check-in, messaging, and other automated solutions were steadily gaining traction in hotels before Covid-19, these applications are more relevant than ever in a post-pandemic world. Automated hotel technology is designed to augment the guest experience and improve workflow by expediting administrative touchpoints. As consumer demand for mobile grew, the hospitality industry answered with […]
How to Create a Digital Guide for Your Hotel Guests
One way to appeal to modern travelers and give your property an edge over the competition is to offer a digital guide for your hotel guests. Digital guides can be created within guest apps provided by guest engagement platforms like Operto, Duve, and Akia, curated to present house manuals, amenities, local recommendations, and more to […]
5 Tips to Perfect the Guest Experience at Your Hotel
***Guest post from Duve, a WebRezPro partner*** When it comes to running a successful hotel, providing an exceptional guest experience should always be a top priority. Happy guests are more likely to return and recommend your establishment to others, which can significantly boost your business. To help you achieve this goal, we’ve compiled five valuable tips […]
Pandemic Hotel Trends That Are Here to Stay
The pandemic is slowly fading, and people are just as enthusiastic for travel as they were before. However, the hospitality industry is not returning to 2019 but instead moving forward with innovative concepts and technology accelerated by the pandemic. To look ahead, we need to look back at “pandemic trends” that are now the norm. […]
How to Help Your Hotel Guests Be Good Guests!
Every hotel has guests you remember with a wince, whether it’s because they called reception 15 times, hurled their keys at your head, or dumped their toddler at the front desk for free babysitting. Both the guest and staff experience depend on happy, satisfied guests. While some may be beyond help (you can offer a […]
