Banff Boundary Lodge
Banff Boundary Lodge lies on the Canmore side of the gates to world famous Banff National Park in Alberta, Canada. This hotel is a new acquisition of the Waymarker Hospitality group and accommodation is provided in private, modern condo-style, fully self-catering suites with wonderful views of the Bow Valley and surrounding peaks. Banff Boundary Lodge uses our cloud-based WebRezPro […]
Broken Spur Inn & Steakhouse
The Broken Spur Inn & Steakhouse is a 50-room motel that is ideally situated in Torrey, Utah, just outside Capitol Reef National Park. An abundance of amenities are available at this inn including an indoor swimming pool, a hot tub, free hot breakfast and a steakhouse restaurant. The Broken Spur Inn is using our cloud-based WebRezPro Property […]
Swain Resort
Located in Swain, New York, Swain Resort is a family-friendly ski resort that offers on-site accommodation at the Mountainside Inn. The inn is comprised of two houses with eight units, including some with full kitchens. The resort also offers a bar & grill, a cafeteria, a ski shop, equipment rentals and professional lessons. Swain Resort has […]
Spinnakers Gastro Brewpub & Guesthouses
Spinnakers Gastro Brewpub & Guesthouses is located in beautiful Victoria, British Columbia, and offers 10 fully-furnished suites across several buildings including the Heritage House, a home originally built in 1884. To top it off, there is a restaurant & brewpub right next to the guesthouses. Spinnakers has just started using our cloud-based WebRezPro Property Management System […]
Survey Tips for Gathering Hotel Guest Feedback
Imagine this scene, complete with classical music: When Sally Jones reserved her stay at the Serene Luxury Inn (names are made up for the purpose of this blog post) she was given the opportunity to provide specific requests within the booking form. Then, her confirmation email invited her to call or email the hotel with […]
Aruba Cunucu Residence
Aruba Cunucu Residence is located in a quiet, prestigious residential neighborhood that is just two minutes from the beach in Aruba. This historic property has been beautifully modernized and consists of four one-bedroom apartments, one two-bedroom apartment and one studio apartment. Aruba Cunucu Residence has chosen to use WebRezPro Property Management System to help manage […]
Hale Springs Inn
The Hale Springs Inn is a gorgeous historic inn with modern amenities situated in Rogersville, Tennessee. Featuring nine individually decorated guest rooms, this inn also offers the on-site McKinney’s Restaurant & Tavern where food is made with the freshest ingredients and of the highest quality. The inn has just started using WebRezPro Property Management System to help […]
Peacock Villa
Nestled amongst the cedars in Tobermory, Ontario, Peacock Villa offers a variety of accommodations including small rustic cabins and modern pine and cedar decorated motel rooms. This pet-friendly property has chosen to use WebRezPro Property Management System to help run their establishment! You can see WebRezPro’s integrated web reservation software on their website! Visit Website
Pawsitively Pet-Friendly Packages to Boost Bookings
Jet-setting pets looking for a place to rest their paws for the night can find all the pampering they need and then some with the Pooch Package from the Loden Hotel in Vancouver, British Columbia, Canada. Many hotels welcome dogs, but the Loden made it into the news by leveraging their pet-friendly policy and kicking […]
Cloud PMS: Made for Our Culture of Immediacy
Whether we like it or not, the mobile Internet has brought a culture of immediacy into our lives. We want what we want now! From fast food to online shopping, we want drive-thru coffee, immediate responses to our emails and text messages, and the ability to research our next vacation on our mobile device whenever […]
Top 10 Ways to Attract More Families to Your Hotel
Are you doing enough to attract families to your hotel? How can you promote your hotel to stand out from the noise on the Web and be a real family-friendly contender? We recently blogged about how to attract more guests to your hotel in general, but there are some specifics strategies geared toward families. Don’t […]
The Double-Edged Sword of Overbooking
To overbook or not to overbook? Overbooking is a bit of a gamble, but, if played right, can be a successful technique for maximizing occupancy and revenue. A well-forecasted overbooking strategy can fill rooms that would otherwise have gone empty due to no-shows and last-minute cancellations. On the flip side, if you overshoot your overbookings, […]
Fire Mountain Lodge
Situated in beautiful Canmore, Alberta, in the Canadian Rockies, Fire Mountain Lodge offers 19 modern suites equipped with full kitchens, patios or balconies, in-suite laundry facilities and cozy fireplaces. Additional amenities include a fitness centre, an outdoor hot tub, private covered parking and free WiFi. This stunning mountain property has chosen our cloud-based WebRezPro Property […]
10 Ways to Avoid Hotel Hell and Attract More Guests to Your Hotel
Shoulder season is upon us; it’s time to wash the windows, shine up the silver and do all those other little things you don’t have time for during high season. It is also time to evaluate your hotel and make changes so you attract more guests all times of the year. The time is now […]
Online Hotel Bookings Continue to Rise: How to Get Your Due Share
According to data recently released by the TravelClick North American Distribution Review, online channels continue to lead hotel bookings. In the second quarter 2014, OTAs experienced the largest increase in bookings, up 12 percent over last year, followed by brand.com bookings with a 6.9 percent increase, and then the GDS channel with 2.9 percent. (Read […]
Masthead Resort & Cottages
The Masthead Resort & Cottages is located in beautiful Provincetown, Massachusetts, and offers stunning Cape Cod views. A range of accommodation is available including waterfront cottages, two-bedroom suites and efficiencies. The Masthead Resort & Cottages has just started using our cloud-based WebRezPro Property Management System to help manage their 19 units. Visit their website to see WebRezPro’s […]
The Dos and Don’ts of Handling Negative Reviews
So you’ve used your social listening tools and come across some stellar reviews for your hotel. But just as you are mid back pat, there it is: the negative review, looming like a dark shadow. For those of us who pour our soul into our work, this can be as painful as a dagger in […]
Cusheon Lake Resort
Situated on Cusheon Lake on Salt Spring Island in beautiful British Columbia, Canada, this charming resort offers 14 modern and spacious log cabins and two cedar chalets. The lake is the second largest lake on the island and the resort itself occupies four acres. Cusheon Lake Resort has just started using our cloud-based WebRezPro Property Management System to help […]
Let’s Get Personal: Guest Personalization for Guest Retention
Everything is personalized these days: from your iPhone case to your Facebook settings, to Google algorithms ranking results to suit your location and previous searches. Even ordering a coffee at Starbucks has become an art in individualization. It comes as no surprise, then, that guests expect this kind of personalization in their hotel stays. And […]
The Pines Cottages
The Pines Cottages is located just six miles from downtown Asheville, North Carolina, and eight miles from the Biltmore Estate! This charming property offers one- and two-bedroom detached cottages with fully-equipped kitchens, including some that are pet-friendly. The Pines Cottages has just started using our cloud-based WebRezPro Property Management System and you can see our integrated web reservation software in […]
Hotel DeOro
Located in the heart of historic downtown Lillooet, British Columbia, Hotel DeOro is one of the best accommodation options in the city. The hotel features an on-site coffee lounge, free wireless Internet access, air-conditioned guest rooms and a seasonal complimentary continental breakfast. This property has just started using WebRezPro to help with their day-to-day operations. You can […]
Social Listening Tools: What are People Saying About You?
In 6 Tips for Doing Social Customer Service Right, we recommend using social listening tools (also known as social media listening tools or social media monitoring tools) to ensure you don’t miss any direct social media mentions and also to catch indirect mentions for providing excellent customer service. But what is a social listening tool, […]
Distinctive Inns of Kingsville
Distinctive Inns of Kingsville is comprised of three separate inns – Inn31 Pub Suites at JACKS Gastropub, Inn136 Guest Suites at Heart & Soul Guest House and Inn15 Brewery Suites at Banded Goose Brewing Company. These properties have just started using our cloud-based WebRezPro Property Management System to help with their day-to-day operations! You can […]
Firelight Camps
Enjoy an elevated camping experience at Firelight Camps in Ithaca, New York! This accommodation provider offers graceful safari tents that are furnished for comfortable overnight stays. The campground is situated on the grounds of the iconic La Tourelle Hotel. This property has chosen WebRezPro Property Management System to help with their daily operations! You can […]