COVID-19 + Hotels
Working Together
Every day, WebRezPro works with properties around the world to find solutions to the lodging industry’s biggest challenges. And no other challenge has had a more profound impact than that of COVID-19. Below are some of the software tools and system modifications we have implemented to help our partners during this difficult time.
Contactless Check-in
- Guests complete digital registration cards before they arrive at your property.
- Self check-in instructions are automatically sent to guests.
- Collected information is automatically attached to reservations.
- Add optional keyless entry and payment gateway integrations for a fully automated check-in experience.
Automatic room closeouts
To allow for deeper cleaning and decontamination, automated 24-hour room closeouts can be applied to ensure that guestrooms remain vacant for a designated period between bookings.
Pandemic cancellation reports
Creating a COVID-19 cancellation code allows you to track bookings that are cancelled due to the pandemic. Cancellation reports also show lost revenue due to cancelled reservations.
Convert bookings to gift certificates
Confirmed reservations can be converted to gift certificates in place of a refund when guests cancel. These converted reservations can be tracked for reporting purposes.
Override gift certificate expiration date
The expiration date of gift certificates can be changed to extend the validity of gift certificates for customers whose travel plans are impacted by COVID-19.
Enhanced Change cost of a reservation
For maximum flexibility and efficiency, the room or package cost for multiple nights of a reservation can be changed at once, instead of updating each night's cost individually.
Website booking engine messaging
Customized messaging can be added to your WebRezPro online booking engine to inform customers of temporary closures of services (such as restaurants) or your entire property due to COVID-19.
Bulk emails to future reservations
WebRezPro's bulk email feature makes it easy to keep future guests informed about what is happening at your property.
Temporary closeouts
Temporary room closeouts make managing availability easy for both partial and entire property closures. Closeouts will push an automatic stop sell to OTAs integrated with your WebRezPro PMS.
COVID-19 Articles
WebRezPro’s Top 5 Hotel Blog Posts of 2020
What a year. The COVID-19 pandemic has been the most disruptive event the modern hotel industry has ever seen. While countries closed their borders, we’ve come together as a global community like
5 Hotel Trends Strengthened by COVID-19
While the pandemic is responsible for many properties experiencing decreased revenue and occupancy, there are ways that hoteliers can adapt and rise to the occasion to continue to build customer relationships and
Drive Hotel Occupancy & Revenue with Creative Staycation Packages
Preparing for the end of a year that most of us are happy to be rid of, we look ahead with plans for a much better 2021 as we continue to learn
Contactless Hotel Check-in: Simple & Seamless
While guest messaging and mobile self-check-in were trending prior to COVID-19, operating a hotel during a pandemic has proven mobile technology more pertinent than ever, propelling widespread adoption of contactless check-in and
Maintaining Guest Satisfaction in the Pandemic Era
Cleanliness, communication, and flexibility have always been hallmarks of great customer service and guest satisfaction, only becoming more important than ever during the COVID-19 pandemic. By committing to these pillars of service,
4 Steps to a Healthy Online Reputation in the Pandemic Era
Online reputation can make or break a business, especially in the hospitality industry. According to a TripAdvisor study conducted last year, 81% of the survey respondents always or frequently read reviews before
7 Considerations for Reopening Your Hotel Restaurant in a Post-COVID World
As many regions around the world move into new phases of their COVID-19 response plan, restaurants are beginning – or at least planning – to open their doors to on-site dining once
How Independent Hotels Can Maximize Revenue in the Pandemic Era
Faced with limited demand due to COVID-19 travel restrictions, hoteliers must think outside the box to capture bookings and maximize revenue. Pricing practices that made sense before the virus hit—like seasonal pricing
Hotel Digital Marketing Tips for the COVID-19 Recovery
As lockdowns start to lift, hotel bookings are beginning to pick up. Despite ongoing COVID concerns, people are eager to venture out again and this is very good news—as long as travel
Uncharted Times Call for Flexible Hotel Management Systems
COVID-19 changed our daily lives in the blink of an eye. We’ve had to act fast and drastically in our efforts to contain the virus and, in doing so, we’re reminded that
Hotel Tech for a Touchless New World
COVID-19 has pushed us all into a world of caution. Social distancing regulations and fear of infection have impacted our daily lives as we avoid physical interaction. Even as cases drop and
Hotel Guest Expectations in a Post-COVID-19 World
It’s hard to know exactly how fast hotel occupancy levels will bounce back as COVID-19 cases drop and travel restrictions lift around the globe. Will travel consumers, confined at home for so
