Qualitelis is a SaaS solution that provides a comprehensive customer review management service, including an innovative CRM. Qualitelis implements a guest management tool in addition to a complete ORM (Online Reputation Management) tool that allows you to communicate with customers before, during and after a stay through questionnaires.
Additionally, Qualitelis has a brand-new CRM, including database management and campaign functions to schedule your outbound marketing operations.
Qualitelis offers its users both a “Guest Manager” connected to the PMS, to manage the customer cycle, and also a complete “Online Reputation Management” module to control your e-reputation, compare yourself with the market and react to each customer opinion. Qualitelis proposes to communicate the right messages at the right time to the right people in an automatic way while giving customers the impression of ultra-personalized communication. Our solution generates a high ROI, both in terms of additional sales generated through pre-stay questionnaires, and also in terms of opinions collected and then distributed on key sites such as TripAdvisor or Google.
Features
- Pre-stay and post-stay surveys
- E-reputation platform
- Update customer profile with survey information
- Innovative CRM
