WebRezPro’s Top 5 Hotel Blog Posts of 2020
What a year. The COVID-19 pandemic has been the most disruptive event the modern hotel industry has ever seen. While countries closed their borders, we’ve come together as a global community like never before. Among our clients, we’ve seen an inspirational level of adaptability, creativity and resolve—characteristics that will remain essential going forward. As we […]
5 Hotel Trends Strengthened by COVID-19
While the pandemic is responsible for many properties experiencing decreased revenue and occupancy, there are ways that hoteliers can adapt and rise to the occasion to continue to build customer relationships and provide safe, memorable stays. The following five hotel trends were gaining in popularity before the pandemic and their benefits are only strengthened now […]
Drive Hotel Occupancy & Revenue with Creative Staycation Packages
Preparing for the end of a year that most of us are happy to be rid of, we look ahead with plans for a much better 2021 as we continue to learn to live and travel in our new reality. For most lodging operators, this holiday season will look very different from the last, but […]
Contactless Hotel Check-in: Simple & Seamless
While guest messaging and mobile self-check-in were trending prior to COVID-19, operating a hotel during a pandemic has proven mobile technology more pertinent than ever, propelling widespread adoption of contactless check-in and communications among hotels around the world. To some, contactless hotel technology still seems futuristic and out of reach, but, on the contrary, it […]
Maintaining Guest Satisfaction in the Pandemic Era
Cleanliness, communication, and flexibility have always been hallmarks of great customer service and guest satisfaction, only becoming more important than ever during the COVID-19 pandemic. By committing to these pillars of service, you can continue building a guest experience founded on personal relationships, respect, loyalty, and satisfaction. Here’s how: Cleanliness While cleanliness has always been […]
4 Steps to a Healthy Online Reputation in the Pandemic Era
Online reputation can make or break a business, especially in the hospitality industry. According to a TripAdvisor study conducted last year, 81% of the survey respondents always or frequently read reviews before choosing a place to stay, with 78% focusing on recent reviews. As cautious travel consumers slowly begin to venture out again in the […]
7 Considerations for Reopening Your Hotel Restaurant in a Post-COVID World
As many regions around the world move into new phases of their COVID-19 response plan, restaurants are beginning – or at least planning – to open their doors to on-site dining once again. The continuing need for social distancing and sanitization means running a restaurant (just like running a hotel) in this new era is […]
How Independent Hotels Can Maximize Revenue in the Pandemic Era
Faced with limited demand due to COVID-19 travel restrictions, hoteliers must think outside the box to capture bookings and maximize revenue. Pricing practices that made sense before the virus hit—like seasonal pricing and non-refundable rates—may not be so relevant now in our pandemic era. In this tentative climate, revenue management strategies should aim to boost […]
Hotel Digital Marketing Tips for the COVID-19 Recovery
As lockdowns start to lift, hotel bookings are beginning to pick up. Despite ongoing COVID concerns, people are eager to venture out again and this is very good news—as long as travel is managed responsibly, with effective preventative measures in place. A recent Revinate survey found that 73 percent of global respondents plan to travel […]
Uncharted Times Call for Flexible Hotel Management Systems
COVID-19 changed our daily lives in the blink of an eye. We’ve had to act fast and drastically in our efforts to contain the virus and, in doing so, we’re reminded that agility and flexibility are key to navigating an unexpected turn of events. The travel industry has been one of the hardest hit, and […]
Hotel Tech for a Touchless New World
COVID-19 has pushed us all into a world of caution. Social distancing regulations and fear of infection have impacted our daily lives as we avoid physical interaction. Even as cases drop and official restrictions ease, a level of cautiousness will likely remain with us for some time. Hotels and other businesses are operating under new […]
Hotel Guest Expectations in a Post-COVID-19 World
It’s hard to know exactly how fast hotel occupancy levels will bounce back as COVID-19 cases drop and travel restrictions lift around the globe. Will travel consumers, confined at home for so long, burst out of the gates as soon as borders reopen? Or will they cautiously hang back, waiting to be sure that it’s […]
COVID-19 May Benefit Direct Bookings—Is Your Hotel Ready?
According to Larry Mogelonsky of Hotel Mogel Consulting, COVID-19 might be a boon for direct bookings. As OTAs (online travel agencies) struggle with mass cancellations due to the pandemic, travelers are finding it difficult to access overloaded customer support systems (online and on the phone) to process cancellations, refunds and credits. As Mogelonsky pointed out […]
A Hotelier’s Guide to Social Media Messaging during the COVID-19 Crisis
As a company and brand it can be hard to know what to say when the whole world seems to be grinding to a halt and business is far from usual. For the time being, travel restrictions and physical distancing have devastated demand for travel services, including airlines, hotels, restaurants and attractions. While COVID-19 is […]
How Hotels Can Come Out Stronger from COVID-19
COVID-19 and the travel restrictions and lockdowns required to reduce the spread of the virus have brought about an unprecedented drop in occupancy for hotels and other lodging operations all over the world. Some properties have had to close out floors, suspend certain services such as dining and event services, or temporarily shut their doors. […]
Managing Hotel Reservations during the COVID-19 Pandemic
As borders are closed, events and gatherings cancelled, and general populations asked to stay home in an attempt to slow the spread of COVID-19, our tourism and hospitality industries are being challenged like never before. Drastic measures are necessary to protect our global health and economy. Lodging providers and other tourism businesses are having to […]
