5 Little-Known Facts About Credit Card Processing That WebRezPro Users SHOULD Know
***Guest blog from Novera Payment Solutions, a WebRezPro partner*** If your property accepts credit cards, you may think you already know everything that you need to know, but here are 5 extremely important facts that you may not be aware of. Being armed with this information will save your business money and improve your bottom line. […]
Hospitality Technology Trends to Implement in 2017
Here we are — 2017 — the whole year ahead of us! Ready to make it a good one? Perhaps you have already made some New Year’s resolutions, some of which might revolve around increasing the success of your business. For hoteliers and other lodging operators, technology is making operations more efficient and successful with […]
WebRezPro’s Top 5 Hotel Management Blog Posts of 2016
From hotel marketing to technology to general operations, we’ve discussed a lot of topics on the WebRezPro blog over the year and we hope you’ve found our posts useful and relevant to your property. To wrap up the year on our blog, we thought we’d highlight our five most popular posts of 2016. It’s not […]
Positive Outlook for Group Bookings in the New Year — Be Ready!
The New Year is just around the corner and it brings good news for North American hoteliers! TravelClick’s November 2016 North American Hospitality Review revealed that committed occupancy and ADR are showing major signs of growth in the first quarter of 2017, particularly for the group segment for which occupancy is up 6.8 percent. Looking […]
Chateau Saint Denis
Chateau Saint Denis is located in Natchitoches, Louisiana, and is a French Creole-inspired boutique property with 87 luxurious guest rooms. This hotel offers a wide range of amenities including free WiFi, an electric car charging station, meeting and banquet space and a daily breakfast. The Chateau Saint Denis Hotel started using our cloud-based WebRezPro Property […]
Accommodating the Bleisure Traveler
Glamping… staycation… Brangelina (oops)… Whether or not you’re a fan of combining two different words to make one, the “bleisure” travel trend is growing stronger. A bleisure traveler is a business guest who extends their stay in order to enjoy the destination. Adding leisure time to a business trip is a cost-effective way to get […]
The Real-World Advantages of a Mobile PMS
With so much talk about the world “going mobile” it might be tempting to write it off as just another fad… only it’s not. The ability to find information, shop and be entertained on-the-go is a convenience most of us have quickly come to take for granted. In the world of travel, we expect to […]
Cloud vs. On-Premise PMS (with Comparison Chart)
Among independent properties, cloud hospitality software has steadily gained favor over on-premise systems. Our blog post, Six Reasons Every Independent Hotel Should Operate in the Cloud, outlines why independent lodging operators are turning to Web-based property management systems (PMS) to improve efficiency and guest service, boost revenue and gain a competitive edge. Here at WebRezPro, […]
Ciqala Suites Hotel
Located in San Juan, Puerto Rico, the Ciqala Suites Hotel offers modern guest rooms and suites, including those with one to three bedrooms. All units are equipped with Wi-Fi, microwaves, and refrigerators, while some also boast fully equipped kitchens. The hotel also has a rooftop terrace and a pool bar! They have just started using […]
How an Independent Hotel Can Stand Out Online
The world’s preferred marketing and communication platform, the Internet is a boundless yet crowded space — everyone’s online. So how does a business stand out against the noise? A hotel’s online strategy is more important than ever. Online marketing tactics evolve with technology and the way the Internet is used. For Internet users today, the […]
Innovative Hotel Digital Marketing Campaigns to Inspire Us
In a digitally saturated world of marketing, traditional advertising campaigns just aren’t cutting it anymore. Promotional messages come at consumers from all angles — on social media, search engines, websites, YouTube videos, mobile apps, emails, TV, text messages — and consumers are becoming adept at tuning them out. To cut through the noise, brands must […]
Is Your Property’s Online Booking Engine Mobile Friendly?
Market research company eMarketer predicts that this year more than half (51.8%) of travelers who book accommodations and airfare online will do so using a mobile device. That’s up from 43.8% last year.Improved technology and user experience as well as increasingly tech-dependant consumer behavior (think Millennials) contribute to the growing trust in mobile commerce. It’s […]
Family Travel is on the Rise! Kid-Friendly Ideas for Hoteliers
You may have noticed that family and multi-generational travel is featured on many travel trend lists for the year ahead (like this one from Condé Nast Traveler, and this one from Virtuoso®). Family travel is on the rise — perhaps that’s partly because the world is becoming more accessible and many extended families find themselves […]
How a Booking Channel Interface Works with WebRezPro PMS
Lodging operators often ask us how and why WebRezPro Property Management System (PMS) integrates with online distribution channels. They are both great questions, and because they pop up so frequently, we thought it would be helpful to write a blog post about why a property should integrate their online distribution channels with their PMS, and […]
6 Social Media Recommendations for Independent Hoteliers in 2016
Seventy-six percent of travelers post vacation photos to social networks, and 52 percent of Facebook users say friends’ photos inspire their travel plans. With social media playing such a big role in inspiring travelers and sharing experiences, a strong social media presence and strategy is more important than ever for lodging operators. Whether you’re new […]
Hotel Website Design Trends for 2016
For lodging operators who are thinking about sprucing up their property’s website in the year ahead, here are some important current and emerging website trends that are particularly relevant to hospitality and tourism businesses. Each trend highlighted below helps to tell a hotel’s story — which, due to travelers’ desire for unique experiences and personalization, […]
How Independent Hotels Can Boost Bookings This Valentine’s Day
Love and travel go hand in hand and so many properties take advantage of Valentine’s Day to attract more bookings. In fact, as a hotel, it can be hard to stand out among all the other hotels touting red roses, bubbles and chocolates. To be irresistible, try doing something a little different. Whether promotions are […]
The Power of Post-Stay Emails: Top Tips for Independent Hoteliers
Nowadays, most lodging operators send confirmation emails to customers upon booking. Many properties also capitalize on their customers’ growing anticipation of their stay by sending pre-arrival emails… But how about after the guest checks out? As a lodging operator, are you sending post-stay emails to your guests? Many of our WebRezPro customers have found that […]
Inn at Middletown
The Inn at Middletown is a beautiful 100-room hotel in historic downtown Middletown, Connecticut, and close to Wesleyan University. The hotel offers a wide range of amenities including meeting and banquet space, onsite dining, a swimming pool, a fitness center, free WiFi and valet parking. The Inn at Middletown has just started using our cloud-based WebRezPro Property Management […]
2016 Online Marketing Checklist for Independent Hoteliers
The holiday rush is almost upon us, so now’s a good time to get a head start on strategizing for success in the New Year — after all, 2016 is just around the corner! With US adults spending an average of six hours a day on digital media, your digital marketing strategy is one thing […]
5 Ways to Turn OTA Lookers into Direct Bookers
There’s no denying that OTAs pack a powerful punch when it comes to online bookings. OTAs like Booking.com and Expedia have a potent arsenal of cutting-edge technology and massive marketing budgets behind their very successful distribution strategies; they boast online omnipresence with global consumer reach and seamless online bookings. While lodging operators understandably begrudge OTA […]
A Smile Will Never Be Obsolete: How to Maximize Positive Employee-Guest Interactions
The 2015 J.D. Power North America Hotel Guest Satisfaction Index Study revealed that guest satisfaction reached a record high, driven by a significant drop in the number of guests who experienced a problem during their stay. The study found that staff interactions with guests have a huge impact on mitigating problems; there is a 50 […]
How Hotels Can Make the Most of User-Generated Content
Thanks to the mobile web and social media, travelers are sharing their travel experiences more than ever; in fact, one recent study found that 97 percent of Millennials post to social media while traveling. That user-generated content (UGC) — the photos, tweets, posts and reviews travelers share on social media, review websites and blogs — […]
The Lowdown on Upselling: Good for Your Hotel, Good for Your Guests
From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to enhance the customer experience and maximize revenue on existing sales. We’re talking about airlines offering seat upgrades and wine to enhance a flight, or the McDonald’s® server asking, “Do you want fries with that?” While not all upselling efforts are […]
