The Regenerative Hospitality Movement: How Independent Hotels Can Lead the Way
Regenerative tourism is quietly reshaping what success looks like in hospitality—and for independent hoteliers, it’s opening the door to a more profitable, place-connected way of doing business. The Shift from Sustainability to Regenerative Hospitality In the winter of 2021, on a remote island off Newfoundland’s coast, something unusual happened. Fogo Island Inn—a 29-room hotel perched […]
Summer Is Coming! Survival Guide for Independent Hoteliers
Guest post from RoomPriceGenie, a WebRezPro partner At a Glance Busy periods bring maximum revenue potential but stretch independent hotels to their limits. This practical hotel peak-season preparation guide outlines five critical areas—pricing, team readiness, technology, guest experience, and performance tracking—that independent hoteliers must optimize now to ensure a profitable, smooth summer. Peak season is […]
How to Create a Seamless Mobile Guest Experience at Your Hotel
Since the pandemic, guests expect self-service options they can access from their mobile device. With more and more reservations occurring on mobile and a full 70 percent of American travelers preferring self check-in, a streamlined digital journey is an expectation, not a luxury. Leverage an automated property management system (PMS) like WebRezPro to facilitate a […]
How to Improve Hotel Guest Communication: 6 Essential Emails to Automate
Clear communication is vital between hoteliers and their guests. You can’t arrange a single stay without it, let alone build loyalty. Hoteliers must send timely, accurate property information, including offers and special promotions, that prioritizes the guest and reinforces their confidence to book. If you’re looking for ways to build repeat business, focus on improving […]
Featured Hotel Website Design: Beau Rivage Motel
Our WebRezPro design team was excited to develop a new website for Beau Rivage Motel that highlights their ideal Old Orchard Beach (OOB) location and provides a smooth booking journey for summer travelers. For a classic seaside property, a modern, mobile-first hotel website design is key to capturing direct bookings in a competitive coastal market. […]
Hotel Data Security Checklist: What You Can Do to Protect Guest Data This Busy Season
As hoteliers gear up for the high season, hotel data security must stay top of mind. Cybercriminals target hotels when they’re busy; in a fast-paced environment, staff are more likely to miss red flags. From computer viruses to compromised credit cards to fraudulent communications, data breaches happen to anyone. Hotels are a particularly attractive target […]
What Are the Most Important Features of a Property Management System?
Your property management system (PMS) is the command center of your property from which day-to-day operations are carried out and data is stored from across departments. It encompasses everything busy hoteliers administer, from reservations and guest communication to housekeeping and accounting. Modern PMS are packed with features to streamline operations and enhance guest service. Here […]
8 Creative Ways to Drive Hotel Revenue
In today’s competitive hospitality landscape, total revenue performance extends far beyond RevPAR. In Canada, room sales typically account for 75 percent of hotel income—which means 25 percent is generated by ancillary sources such as spa, restaurant, parking, etc. To maximize profit and delight guests, hoteliers need to come up with creative ways to drive revenue […]
What Are the Most Important Accounting Metrics for My Hotel?
You cannot offer a great guest experience without understanding the key performance indicators (KPIs) that define your property’s financial viability. Tracking these KPIs empowers you to optimize operations, refine strategy, and protect long-term profitability that ensures you can keep serving guests for years to come. Here are the most important accounting metrics to have in […]
How to Make the Most of Your New PMS
Going live with a new property management system (PMS) is a big deal. If you’ve recently made the switch, congratulations! It takes a lot of time, effort, and trust to migrate a core operating system. While today’s hotel technology empowers operators to streamline workflows, improve guest service, and boost revenue with intuitive features, we know […]
Raising the Bar: How to Maximize Your Hotel Bar’s Revenue
Hotels rely more and more on revenue sources outside the rooms themselves, such as activities, spa, restaurant, and bar. With revenue from ancillary sources typically accounting for over 20 percent of total earnings, optimizing every square foot is a financial necessity. Your bar may not be the most instaworthy—yet—but that’s no reason to discount its […]
How to Get Leadership to Invest in Hotel Tech
Hoteliers depend on robust, user-friendly software to streamline workflows, drive guest engagement, and maximize revenue. However, leadership may not always see the value in upgrading. They may believe it’s a passing fad, that their current system is adequate, or it’s just too hard to make the switch (this is why you don’t choose systems with […]
What Makes a Great Self Check-in Experience?
Since the pandemic, self check-in has evolved from convenience to expectation as travelers prioritize a smooth arrival. Seventy percent of American travelers would rather use this digital approach. However, going contactless doesn’t guarantee satisfaction. A convoluted or unreliable process will have guests wishing for a simple plastic keycard—or that they’d booked the hotel down the […]
9 Simple Amenities That Elevate Your Hotel
Amenities are often used to surprise and delight guests with elevated touches they weren’t anticipating. Such amenities don’t have to break the bank. A well-laid-out room with the basics in place and a bit of extra thoughtfulness is enough to make guests remember you for the right reasons…. and recommend you to their friends. Here’s […]
How Can Hotels Reduce Check-in Times?
Check-in forms a critical part of the guest experience and presents an opportunity to signal a smooth, enjoyable stay ahead. A guest’s first impression is formed the moment they step into your lobby… and that feeling lingers long after they’ve checked out. A lengthy check-in process frustrates travelers, preventing your property from capitalizing on that […]
WebRezPro Awarded Expedia Group Preferred Partner Status for 2026
We’re officially among the best in hotel technology! We’re proud to announce that WebRezPro has again achieved Expedia Group Preferred Connectivity Partner status for 2026 in recognition of our outstanding results on various technical and performance metrics. What Does Preferred Connectivity Partner Status Mean? Expedia Group Preferred Connectivity Partner status is awarded annually to a […]
Pre-arrival Communication Mistakes to Avoid
Effective pre-arrival communication streamlines the guest journey, solidifies brand identity, and drives revenue through targeted upselling. However, while thoughtful touchpoints build anticipation and clarify expectations, fragmented or irrelevant messaging creates friction and undermines your professional image. To maintain guest confidence and ensure a seamless transition from booking to check-in, avoid these common pre-arrival communication pitfalls. […]
Corsair & Cross Rip Oceanfront Resort
Bring your family to stay at Corsair & Cross Rip Oceanfront Resort. Located in Dennis Port, Massachusetts, this affordable beachside resort has pools, game rooms, cafes, and more–everything you need for summer fun. There’s even free HBO! Corsair & Cross Rip Oceanfront Resort has chosen our cloud-based WebRezPro Property Management System to help run their […]
Top Tips for Taking Reservations at the Front Desk
Today’s travelers prefer digital booking channels, with 80 percent saying it’s important to complete their reservations entirely online. However, that still leaves one in five guests who choose—or need—to book through offline methods. For these guests, the front desk booking experience plays a critical role in shaping their impression of your property. Even those who […]
How Can Hotels Increase Visibility in AI Search Results?
AI is fast becoming the first layer of travel discoverability, and some AI tools even have direct booking capabilities. These platforms permeate multiple layers of the marketing funnel. Hotels that do not appear in their recommendations risk losing brand awareness, customers, and ultimately revenue. With that in mind, here’s how to ensure your hotel stays […]
7 Ways to Get Guests to Come Back
Repeat guests form the backbone of your customer base, providing reliable revenue year after year—it costs five to seven times less to retain an existing customer than to cultivate a new one. Because they contribute so much to your business, these loyal visitors deserve VIP treatment. Here’s how to offer exceptional, personalized experiences that keep […]
How Do I Add a Booking Engine to My Hotel Website?
A direct online booking engine attached to your website and integrated with your property management system (PMS) is crucial for gathering profitable reservations. It enables you to bypass commission fees charged by online travel agencies (OTAs) and collect rich guest data to tailor the stay experience and build loyalty. Plus, guests expect the convenience of […]
7 Ways to Prepare Your Hotel for Spring Break Bookings
Spring break is around the corner, and it’s no longer reserved for college students looking to perfect their keg stand. Families, solo adventurers, and even retirees plan seasonal escapes as warmer weather approaches. With these travelers come revenue opportunities. In 2025, American spring break spending climbed to an average of $5,325 per trip, marking a […]
10 Ways to Make a Good First Impression on Your Guests
Whether online or in person, a strong first impression drives guest engagement. Psychologists point to the primacy effect—that introductory interactions carry greater weight and remain more prominent in memory simply because they occur first. Guests with a positive initial view of your business are more likely to trust your property thereafter (and vice versa). You […]