What to Cover in Your Digital Guest Agreement
Your digital guest agreement is key to smooth check-ins—setting clear expectations, minimizing misunderstandings, and laying the foundation for a great stay. From hotel policies to check-in instructions, it should communicate important terms of the stay, so guests understand what’s expected of them. WebRezPro includes customizable guest agreements that can be used for hotel guest self […]
How to Pick the Best Guestroom Access Solution for Your Independent Hotel
When it comes to modernizing hotel operations, your guestroom access solution is key (pun intended) to balancing security, efficiency, and guest experience. But with so many options—from traditional key cards to PIN codes to mobile keys and even biometric access—it can be hard to know what’s right for your independent property. To help you make […]
5 Reasons Self-Check-in is a Must at Your Hotel
We’re all familiar with the traditional way to check in to a hotel, complete with standing in line, completing on-the-spot registration, and receiving hotel instructions. Front desk staff must verify IDs, enter information into the property management system (PMS), provide the Wi-Fi password, breakfast times, etc., and hand over a room key. In a nutshell, […]
Contactless Hotel Check-in: Best Practices
The adoption of contactless hotel technologies, especially guest self-check-in, has established a strong foothold across market segments since COVID hit. According to 2020 research by hotel guest engagement platform Criton, 80% of hotel customers would download a hotel app that would enable them to check in, check out and get hotel information. Evidently, guest demand […]
Contactless Hotel Check-in: Simple & Seamless
While guest messaging and mobile self-check-in were trending prior to COVID-19, operating a hotel during a pandemic has proven mobile technology more pertinent than ever, propelling widespread adoption of contactless check-in and communications among hotels around the world. To some, contactless hotel technology still seems futuristic and out of reach, but, on the contrary, it […]
A Guide to Mobile Keys for Independent Hotels
In the hospitality industry, mobile technology is rapidly modernizing operations and changing guest expectations. Our mobile phones can do almost anything these days, including unlocking doors! Mobile key (or digital key) technology is no longer reserved for global hotel chains and luxury resorts. Thanks to a growing number of keyless access providers and ease of […]