Goodbye, 2019; hello, 2020! As we look back on another exciting year in hospitality, our final post for the year highlights our five most popular posts of 2019, indicating what’s most important to our readers.
Going by our most-read blog posts of the year, it seems that giving guests what they want and using modern technology to support that quest is a top priority for hoteliers. As guest expectations evolve along with our digital world, hospitality technology is adapting and innovating too. There have never been so many innovative and accessible solutions for enhancing the guest experience—it’s an exciting time for independent hoteliers looking to exceed guest expectations (and, according to our top five posts of the year, that’s you—our readers!).
So, without further ado, here are our top five blog posts of 2019. Did you catch them all?
5. Going Desk-less: The New Hotel “Front Desk”
While it might seem like a bold step, losing your front desk can be a liberating way to elevate guest service—and today’s hotel software can make it happen. This post looks at how a mobile-friendly cloud property management system can work to create a more welcoming experience for guests. Read the full post >>
4. Common Customer Complaints in Hospitality and How Your PMS Helps to Avoid Them
Customer grievances have a habit of finding their way online, where they can do damage to a business’s reputation. It’s so important to manage the guest experience and prevent dissatisfaction. Did you know that a modern property management system can help you avoid the most common customer complaints? Read the full post to find out how.
3. TripAdvisor has Changed: Here’s What’s Different and What it Means for Hoteliers
From search engine algorithm changes to new social media advertising options, it’s important to stay informed about changes implemented by the online channels you use to market your property. Our third-most-read post takes a look at TripAdvisor’s travel feed, introduced late last year. This major update aimed to simplify travel planning and booking for TripAdvisor users, and to help businesses reach new customers on the go. Read the full post >>
2. 7 Simple Ways Independent Hotels Can Personalize the Guest Experience
Across industries, personalizing the customer experience is increasingly important for businesses to remain competitive. For the hospitality industry, this is particularly true. It doesn’t necessarily take high-tech solutions and expensive loyalty programs to personalize the guest experience; with a modern property management system, any independent property has what it takes to elevate guest service to the next level. Read the full post to find out how.
1. Hotel Amenities: What Today’s Guests Look for When Booking Accommodation
Our most-read post of 2019 gets right down to the nitty gritty of guest satisfaction and hotel success: the hotel amenities that today’s guests want and expect. While fundamental requirements never change (like a comfortable bed and a quick check-in), guest expectations evolve with the times. If you’re not offering the amenities that your guests are looking for, you risk losing bookings or receiving bad reviews. Read the full post to make sure you’re giving guests what they want.
Thank you for reading! We look forward to blogging about the topics that matter to independent lodging operators in the coming year. If you have a specific subject you’d like us to tackle, let us know! In the meantime, have a happy and profitable holiday season.
