WebRezPro was recently named a 2020 Category Leader for hotel management software by GetApp, a go-to online resource for businesses looking for cloud-based software solutions. Every year, GetApp’s Category Leaders highlight the leading North American software products based on ratings and reviews from actual users of those products. Software solutions are rated in five key areas: ease of use; value for money; functionality; customer support; and likelihood to recommend.
The whole team behind WebRezPro is pleased to see our property management system recognized as a leader in hotel management software. Our customers’ success is our mission and we strive to deliver a powerful, flexible and well-supported property management solution at an affordable price to help lodgings of all types and sizes drive operational efficiency, revenue and growth. We view WebRezPro’s recognition as a GetApp Category Leader as further testament to our commitment to clients.
WebRezPro’s GetApp Category Leader ranking comes with especially strong scores in customer support and value for money. We may be a bit biased, but here’s why we think our customers rate us highly in these important areas.
Customer Support
Everyone behind WebRezPro is rooting for our customers’ success and happiness, but our dedicated product support and sales teams are 110% focused on client satisfaction—no matter how small the property. Our in-house North American customer support personnel have deep knowledge of and experience in the hospitality industry and customer service, and know WebRezPro inside out.
Available every day, by phone or email, our customer support team is constantly commended for fast response times, and a high level of customer care.
What our customers say (excerpts from recent reviews on GetApp):
“Honestly, the support is so far above standards it’s amazing and no other platform provides the quality of service that is direct. It’s so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!” — Cathy P.
“The biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock!” — AnaLisa G.
“My employees like the WebRezPro system and believe in the customer service people. They know that WebRezPro agents will stay on the call until the issue or explanation of the procedure to solve our problem is crystal clear. We know many of the agents by name and know them to be patient and informative with us.” — William D.
“I like the ease of use of the software. I am not very knowledgeable about computers but I can learn to run a software program. WebRezPro has the best customer support team that I have ever worked with. When I was talking with my executive about WebRezPro I asked whether I could cancel if I didn’t like the software. She said I could but nobody does. I now know why they are the best.” — Claude E.
Value for Money
From small inns and B&Bs to hotel groups and vacation rentals, we believe all lodging operations should have access to powerful software to help them run their businesses more efficiently and successfully. WebRezPro is a fully integrated and automated system that not only streamlines management of rooms, rates, reservations, reporting and the guest experience, but also brings modern functionality like commission-free online bookings, mobile accessibility and direct integration with other hotel systems (like payment gateways, POS software and distribution channels) within reach of independent properties.
We work closely with our clients to ensure that WebRezPro is always improving in the way that lodging operators need, and regular software updates—along with ongoing customer support—are included in our affordable and simple monthly pricing plans.
What our customers say (excerpts from recent reviews on GetApp):
“WebRezPro is able to accommodate smaller boutique properties at a reasonable price… The transfer from our old PMS to WebRezPro was painless. We even opted to use WebRezPro’s booking engine alongside its PMS and I think it’s the best decision we could’ve made. To have your PMS and booking engine be from the same company makes any potential errors easier and faster to resolve.” — Jessica S.
“We have a full-service reservation software system for about the same price with significantly better service than our previous vendor. My employees are happy and that makes me happy with my software selection.” — William D.
“We have been using WebRezPro for 4+ years now. It has been very customizable, and the support is top notch! Their pricing is very fair and allows small hotels to have the power of online booking without a large investment!” — H Dame
“This software has been great for my small inn. It’s simple to use and does everything I need and more. The value, customer support and functionality are excellent.” — Denise L.
“It’s a solid, reliable tool that has never failed us.” — Yvette N.
You can read more reviews of WebRezPro on GetApp, or check out the full list of Category Leaders for hotel management software.
GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.
