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The CLV Golden Ticket: Identify, Attract & Retain Your Most Valuable Guests
Digital ads, social media, website, email campaigns…hoteliers do (and spend) a lot to attract guests. Add in OTA commissions, transaction fees, and
Digital ads, social media, website, email campaigns…hoteliers do (and spend) a lot to attract guests. Add in OTA commissions, transaction fees, and
Booking a hotel can make guests anxious. It’s a risk, and they want to be sure that your property is the best
Creating, promoting, and stocking hotel merchandise is a significant undertaking for busy hoteliers. However, the potential payoff can be worth it. Travelers
Both management and hotel staff need access to current, accurate information about the property. For instance, the accounting department needs metrics, such
Have you heard of Taylor Swift? Of course. But have you heard of the Swift Effect? CNN recently reported on the phenomenon
Last-minute bookings are bookings that arrive days, hours, or minutes before the guests do. While these bookings can be trickier to handle
Being a small, independent hotel competing with big chains can feel like a David and Goliath scenario. While brand giants possess resources
You can better manage what you measure. Knowing your numbers lends valuable insight for hoteliers as they plan and strategize for the
Consumers rely heavily on reviews to make purchasing decisions. The quantity and quality of online reviews help them decide what to buy
Your hotel website is your carefully designed lobby on the internet, and like your lobby, it needs people to make it work.
The goal of any business is to make money. But it’s not all about revenue. Think about it this way: If you
Modern hotel technology can streamline operations, increase revenue, and enhance the guest experience like never before. But investing in new tech can
Hotel website, automated emails, reviews, OTAs, digital ads, social media, Google. There’s no shortage of ways to market your hotel. But for
Is your hotel technology making things smoother than a well-made bed? If not, it may be time for an upgrade! We’re not
“New year, new you” … and a new hospitality industry. From pop culture and special vibes to sustainable practices and wellness retreats,
Customer service is crucial to the guest experience and your bottom line. But it isn’t only about what happens at the front
Whether you’ve been running a hotel for decades or are brand new to the game, reflecting on your practices as a hotelier
Some of us at WebRezPro remember booking hotels before the digital age. It often involved receiving a tourist information guidebook with basic
Great customer service has always been (and always will be) synonymous with the hospitality industry. But the approach to delivering customer service
Expedia Group’s latest study of how consumers plan and book travel online surveyed travelers in Australia, Canada, Japan, Mexico, the U.K., and
Every interaction between a guest and your property counts, and this extends to your cancellation policy. While cancellations are undesirable for hotels,
Having a modern, feature-rich tech stack isn’t enough to streamline operations and increase revenue. You also need employees who know how to
Your property management system (PMS) isn’t there so that you can spend an afternoon playing with all the cool features, as fun
When it comes to finding the perfect hotel software to power seamless operations and guest experience, there’s no one-fits-all solution. That’s because