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Guest Self Check-In

Fast and easy check-in for your guests

Guest self check-in is becoming increasingly popular among both lodging operators and their guests. At WebRezPro PMS, our self check-in process revolves around Guest Agreements—mobile-optimized registration cards that clearly outline the terms of stay. These digital agreements streamline operations, reduce costs, and enhance the guest experience. Keep reading to discover how WebRezPro’s Guest Agreements can save you time and money while making check-in easier than ever!

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  • Self Check-In Overview
Hotel Self Check In

What is guest self check-in?

Simply put, self-check-in — also called contactless check-in — allows guests to skip the usual front desk procedures. Before arrival, they receive an email or text with a link to complete their registration online. The details normally collected in person are entered directly by the guest at their convenience. When they arrive, they can pick up their room key at the front desk or, if they’ve already received a mobile smart key via online messaging, go straight to their room.

What are the main Advantages of Guest Self-Check-In?

  • Guests enjoy quicker and more convenient arrivals, as they can head straight to their rooms without waiting in any lines.

  • It offers greater flexibility with arrival times, making it especially helpful for travelers arriving late or on unpredictable schedules.

  • Hotels see a reduction in administrative workload and fewer mistakes because guests enter and confirm their own information.

  • Guests benefit from increased privacy, ideal for those who prefer minimal face-to-face contact.

  • Hotel staff can work more efficiently by focusing on guest services rather than routine check-in tasks.

  • WebRezPro's Self Check-In Process
Hotel Self Check-In: Terms of Stay

1. Create a guest agreement

We’ve designed guest agreements with flexibility in mind. Virtually all elements are customizable to fit your needs.

  • We call them Guest Agreements, but you may choose an alternate name such as Terms of Stay or Online Registration Card.
  • Guest agreements can be divided into multiple sections, each requiring the guest to check a box that confirms acceptance of the terms in that section.
  • The content and appearance of each section is customizable using an online WYSIWYG (What You See Is What You Get) editor.
  • Special input fields are available for vehicle information, photo ID, credit card information and electronic signature.
  • Header and footer sections can be used for branding or adding general information to the agreement.
Email Agreement to Guest

2. Send the agreement to the guest

Once a guest agreement is created, it may be sent to the guest in the following ways:

  • 1. As a link in your property's pre-arrival email.
  • 2. As a standalone email using A) WebRezPro's professionally designed default template, or B) a custom template that you create on your own.
  • Note: A read-only, non-editable copy of the agreement can be included in follow-up emails to the guest.

3. Guest agrees to terms

Upon receipt of an agreement, the guest accepts the terms and fulfills any other requirements. These may include:

  • Upload a photo of driver's license.
  • Enter vehicle information (make, model, color, etc.).
  • Add credit card information.
  • Sign electronically.
Agreement Attached to Room Reservation

4. Agreement is attached to the reservation

  • When a front desk agent views check-ins for the day, completed guest agreements appear with each reservation.
  • A report shows any outstanding guest agreements.
  • All guest agreements are time stamped and include the guest's IP address at the time of submission.
Mobile Key Unlocking Hotel Room

5. Do more with lock & payment integrations

  • Add a digital lock (mobile key) integration to automate room key delivery. Otherwise, you may send unit access instructions to your guests manually if your doors use number pads.
  • Process payments online using a payment gateway integration. Note: all WebRezPro subscriptions receive a complimentary payment gateway integration.
Lock integrations explained
  • Self Check-In Articles
Photo illustration of finger checking boxes for hotel self check-in
What to Cover in Your Digital Guest Agreement

Your digital guest agreement is key to smooth check-ins—setting clear expectations, minimizing misunderstandings, and laying the foundation for a great stay. From hotel policies to check-in instructions, it should communicate important terms of the stay, so guests understand what’s expected of them.  WebRezPro includes

Read more »
Person using phone to complete self check-in at hotel
5 Reasons Self-Check-in is a Must at Your Hotel

We’re all familiar with the traditional way to check in to a hotel, complete with standing in line, completing on-the-spot registration, and receiving hotel instructions. Front desk staff must verify IDs, enter information into the property management system (PMS), provide the Wi-Fi password, breakfast

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Woman checking into hotel using phone
Contactless Hotel Check-in: Simple & Seamless

While guest messaging and mobile self-check-in were trending prior to COVID-19, operating a hotel during a pandemic has proven mobile technology more pertinent than ever, propelling widespread adoption of contactless check-in and communications among hotels around the world. To some, contactless hotel technology still

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